1. HELP YOURSELF TO HELP An ACEware Presentation

2. What’s on the Agenda?  The mythical “Keeper of the Flame”  Available help resources  How to stay in touch  911…  Helping us help you!  Questions

3. The mythical “Keeper of the Flame”

4. Keeper of the Flame The Keeper of the Flame is the heart of any organization. The Keeper nurtures, develops, (or just plain nags) users to remain focused and accountable for properly using Student Manager to make the most of their investment. A Keeper is not always the “do-er”. But, their flame should throw sparks of knowledge, creativity and consistency so that the entire organization can operate efficiently and grow.

5. Available help resources

6. What kind of help is available? Online help guide Webinars Short videos On-site training Annual Conference

7. The best online help in the business! From www.aceware.com click the SM Online Help link

8. Click the yellow arrow to expand the Contents and New User Resources

10. Option Buttons Reference Guide Home Info on using the guide Glossary of Student ManagerTerms

11. Option Buttons Expands the Glossary to provide definitions

12. Search for a topic: the search term is highlighted in the results If you find the highlighting annoying, remove it by clicking the highlight icon

13. You may also... Limit search areas Email the topic to another user Print the topic

14. Webinar Archive Missed a webinar? Watch whenever it’s convenient. Most webinars are recorded and posted to the archive page about 24 hours after the meeting.

15. Events (on-site trainings and conferences) are listed on our web page

16. We’ve posted short videos on YouTube

17. Annual Conference We travel the world to help! Our annual conferences have taken us to Las Vegas, Chicago, Savannah, Niagara Falls, and on several cruises to the Bahamas. In 2015 we’re headed to Myrtle Beach.

18. How to stay in touch

19. How can I stay in touch? ForumsNewsletter Listserv Social Media Annual Conference

20. Forum – www.aceware.com/forum/

21. Newsletter & Listserv Signups Contact your tech to join the listserv To receive our newsletter, follow the link on the “New User Resources” page

22. Social Media Join us on Facebook (for more casual information) or Linkedin

23. Is this an emergency?

24. If this is an emergency... Don’t email!

25. If this is an emergency... Make the call and hit “0”

26. Be prepared to tell your tech... What you were doingWhat you wanted to do What happened (including error messages)

27. Helping Us Help You 10 Tips to Keep You and Your Tech HAPPY!

28. When you call, know your version number Right there, on the home screen, upper left corner. That’s the number your tech needs.

29. Know what you want on your report Generally the techs can help with any report you can dream of - but they aren’t psychics! Have a visual? It helps. At least know exactly what fields you want on the report and in what order.

30. What data do you want to track and why We can help set your preferences, but there’s that whole psychic thing again. Techs aren’t psychic and they aren’t consultants. Outline your dreams, list specific organizational goals, then call your tech to make it happen

31. Don’t you dare count by hand! Really? The mother of all data systems at your fingertips and you’re counting something by hand? Give us a call – there’s got to be a better way

32. Keep a diary We keep a diary, but our notes aren’t perfect. Between the two of us we might find a pattern, or avoid a future problem.

33. Questions

34. Are You Receiving Our Newsletter ? It’s full of great news about ACEware, and is a excellent way to find out about upcoming events. In the October newsletter we announced the winners of our “Be Wise & Win a Prize” contest. Were you entered?

35. 19 th Annual ACEware Users’ Conference April 21-24, 2015 Sheraton Myrtle Beach Convention Center Hotel Myrtle Beach, SC

36. Our Next Webinar