1. 授課班級 : 應外日間部四技三乙 任課科目 : 旅館管理英語 授課老師 : 王杰龍 Course Introduction: Required Texts: Highly Recommended 2, by Trish Scott and Alison Pohl. Course Description: This course aims to help students improve their understanding of English tourism. Classes will consist of various activities requiring students to listen, practice and present for a variety of topics.

2. E NGLISH T OURISM Course Introduction Feb 23

3. E NGLISH T OURISM Unit 1 (pg 4 - 5) Dealing with incoming calls: -Receiving incoming calls -Taking messages -Dealing with requests Structures: -Offers: Can/Could, Would you like to, I’ll -Requests:I’d like to, Can/Could Activity – Work with a partner and pretend you want to book a room in a hotel. One person is the customer and the other is the employee at the front desk. Mar 1

4. E NGLISH T OURISM Unit 2 (pg 6 – 7) Customer information: -Giving information to customers -Answering questions about hotel facilities and services Structures: -Is there?/Are there?, There’s/There are -Prepositions of location Activity – Work with a partner and think of a hotel you know. Describe it in detail using at least 60 words or more. Provide the location, general facilities, room facilities and services. Mar 8

5. E NGLISH T OURISM Unit 3 (pg 8 – 9) Taking reservations: -Taking room reservations -Confirming details of a booking -Changing and cancelling reservations Structures: -Prepositions of time Activity – Work with a partner pretend you are going on a business trip to New York. Practice making a call to a hotel to reserve a room. Mar 15

6. E NGLISH T OURISM Unit 4 (pg 10 – 11) Dealing with booking enquiries: -Turning down bookings -Giving explanations -Suggesting alternatives Structures: -Present simple -Present continuous -Short forms Activity – Work with a partner and make two calls to reserve a room. Be sure to ask for a double room and a room with a table for seven. Mar 22

7. E NGLISH T OURISM Unit 5 (pg 12 – 13) Correspondence: -Writing letters and emails to customers Responding to emails and voicemails Structures: -Overview of greetings and endings in correspondence: Dear Madam/Yours faithfully, Best regards Activity – Work with a partner and write a reply email to a customer regarding her enquiry about booking a room, and write a letter enquiring about a business lunch. Mar 29

8. E NGLISH T OURISM Unit 6 (pg 14 – 15) Welcoming guests: -Making guests feel welcome -Checking guests into their accommodation -Giving essential information Structures: -Possessive adjectives: my, your, his, her, its; our, you’re their -Object pronouns: me, you him, her, it; us, you, them Activity – Work with a partner and practice checking a guest into the hotel. Use the information provide on pg 15. Apr 5

9. E NGLISH T OURISM Mid-term Review Unit 1 – Unit 6 In class review of unit 1 to 6 in preparation for the mid- term exam in the following week. Apr 12

10. E NGLISH T OURISM Mid-term Exam Unit 1 – Unit 6 Apr 19

11. E NGLISH T OURISM Unit 7 (pg 16 – 17) Dealing with check-in problems: -Finding solutions for problems -Dealing with guests’ special needs Structures: -Past Simple: have got/haven’t got Activity – Work with a partner and practice greting guests in a hotel in a polite and warm manner. Use the information provide on pg 17. Apr 26

12. E NGLISH T OURISM Unit 8 (pg 18 – 19) Explaining how things work in the hotel room: -Helping guests with the room facilities -Small talk Structures: -Imperatives for instructions -Adjectives and adverbs Activity – Work with a partner and practice greeting guests in a hotel in a polite and warm manner. Use the information provide on pg 17. May 3

13. E NGLISH T OURISM Unit 9 (pg 20 – 21) Serving Drinks: -Service in the bar and restaurant Structures: -Question form review Activity – Work with a partner and take turns to be customer and server. The customer is in a bar and wants to order drinks for three friends. The server must take the order and ask appropriate questions. Use the information provide on pg 17. May 10

14. E NGLISH T OURISM Unit 10 (pg 22 – 23) Food service: -Taking customers’ orders -Explaining menus and dishes -Talking about cheeses and coffee Structures: -Talking about quantity: some, one, much, many, few, a little, more, another, enough Activities: -Brainstorm a list of dishes for a three-course meal. -Work with a partner to design a three-course menu. -Practice ordering from a different partner’s menu. May 17

15. E NGLISH T OURISM Unit 11 (pg 24 – 25) Know your region: -Giving information on visitor attractions Advising guests on what to do Structures: -Comparisons: -er than, the –est; more/the most; (not) as… as, not so… as Activities: -Use the webpage shown on pg 25 and work with a partner to answer questions about the hotel and tourist attractions in the surrounding area. May 24

16. E NGLISH T OURISM Unit 12 (pg 26 – 27) Explaining travel options: -Talking to guests about travel options -Giving advice about local transport and tickets Structures: -Recommending, suggesting and advising: It would be a good idea to…, You can/ could…, Why not…?, How about…?, Your best option is to…, I’d recommend… Activities: -Work with a partner and play the role of a guest asking a receptionist about the beach and a city museum. Use the information provided on pg 27. May 31

17. E NGLISH T OURISM Unit 13 (pg 28 – 29) Giving directions: -Giving directions inside and outside of the hotel Structures: -Prepositions of direction: up, down, out of, across from, past, onto, through, along, to, into, round, straight on Activities: -Work with a partner and use the map shown on pg 29 to find the lifts, terrace, business center, harbor, school and golf course. Jun 07

18. E NGLISH T OURISM Final Exam Review Units 7 - 13 In class review of unit 7 to 13 in preparation for the final exam in the following week. Jun 13

19. E NGLISH T OURISM Final Exam Unit 7 – Unit 13 Jun 21