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Overview Walk-through Tab 3 A Valuable Tool. Learning Objectives Participants will: 1.Identify processes that are working 2.Develop skills for identifying.

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Presentation on theme: "Overview Walk-through Tab 3 A Valuable Tool. Learning Objectives Participants will: 1.Identify processes that are working 2.Develop skills for identifying."— Presentation transcript:

1 Overview Walk-through Tab 3 A Valuable Tool

2 Learning Objectives Participants will: 1.Identify processes that are working 2.Develop skills for identifying core problems and potential solutions 3.Identify ways in which the walk-through might be used to engage the change team and set the stage for change

3 Why Walk-through? The walk-through: 1.Helps you understand the customer and organizational processes 2.Provides a new perspective Allows you to feel what it’s like Lets you see the process for what it is 3.Keeps you asking why…and why again. Walk-through template: PI 101:

4 Walk-through Report-out

5 Change Team Assignment Thinking of your walk-through experience, discuss the following: 1. Briefly describe the process of which you conducted a walk-through. 2. What key strengths were identified? 3. What key process problems (opportunities) were identified? 4. If you were the CEO, what would be keeping you awake at night?

6 Process Strengths and Opportunities Report-out Strengths Opportunities


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