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110801_1 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

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Presentation on theme: "110801_1 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission."— Presentation transcript:

1 110801_1 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Ingram Micro Professional Services Profit From Asset Disposition - Green and Secure Method of Removing Old and Unwanted Hardware John Redman Manager of Professional Services March 22, 2013

2 110801_2 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Our Commitment to YOU:   Increase Revenue   Maximize Profitability   Greater Customer Loyalty   Be the Single Source Solution Provider Partner Benefits:   Increase Flexibility   Expanded Portfolio IM Professional Services enables PARTNERS to effectively deliver a broader portfolio of services and increase profitability by providing greater VALUE to their clients.

3 110801_3 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Supporting the Full Lifecycle of IT Assets Gain easy access to the expertise & resources necessary to compete in today’s marketplace. PLAN Ingram Micro Service Network (IMSN) Onsite Professional Services (OPS) Ingram Micro Training Academy (IMTA) IMPLEMENT Ingram Micro Service Network (IMSN) Onsite Professional Services (OPS) IT Staffing Services MANAGE 3 rd Party Warranties Remote System Administration (RSA) SUPPORT IT Asset Disposition (ITAD)

4 110801_4 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 298 data breaches so far in 2012, more than 9 million records compromised Identity Theft Resource Center Between , data breaches cost companies more than $156 billion Digital Forensics Association Data breaches are attracting greater public and government scrutiny – California strengthened data breach notification requirements – Secure and Fortify Electronic Data Act passed a House subcommittee in July 2011 Data Breaches in the News

5 110801_5 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 1.The Government Sector – 268 data breaches over a three year period exposing 2.Zappos - contact information of 24,000,000 customers stolen 3.State of South Carolina – 3,800,000 tax records and 400,000 credit cards numbers stolen 4.Nationwide Insurance / Allied Insurance – contact and employment information of 1.1 million customers and applicants were stolen 5.LinkedIn – 6,500,000 passwords were compromised and distributed throughout the Internet 6.More Government records – contact information of 1,600,000 individuals accessed from government and contractor accounts involving aerospace, the defense industry, financial services, and law enforcement 7.Global Payments – data theft of 1,500,000 credit cards 8.Apple / FBI – user and device information of 1,000,000+ Apple Unique Device ID’s snagged from an FBI computer 9.Yahoo.com – 400,000 plain text passwords posted on the Internet 10.Wyndham Hotels – 600,000 credit card numbers resulted in $10.5 billion in fraudulent transactions Top 10 Security Breaches of 2012 CRN, Ken Presti, 12/21/2012 Information is Valuable, Available, and WANTED…

6 110801_6 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. If you were a thief, which stack would you steal? Crimes of Opportunity Proof point: Blue Cross of Tennessee had 57 hard drives stolen from a storage closet while they were awaiting shipment. More than one million customers were impacted and Blue Cross incurred $7 million in forensic costs to find out what was stored on the stolen hard drives.

7 110801_7 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. The Solution ITAD Services from Ingram Micro SECURE IT ASSET DISPOSAL SOLUTIONS “What makes us different makes us better”

8 110801_8 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. U.S. Micro offers a broad range of capabilities to provide the most secure, cost-effective and environmentally responsible disposition process in the industry. Guaranteed price upfront – no consignment Only U.S. Micro- trained employees – no subcontractors Real-time, onsite, equipment inventory reconciliation Assets certified as data free – ONSITE AT YOUR LOCATION System-generated real- time report verifying data sanitization Shipping is handled by highly trained U.S. Micro employees

9 110801_9 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Keyboards Copiers Media left in optical drives Checks left in printers Examples of Hidden Data X Look for the X

10 110801_10 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. U.S. Micro’s pickup process at Customer facility Enertia Solution   Proprietary automated auditing and wiping solution   Custom mobile inventory application   Integration with customer backend for inventory management, auditing and accounting   Reconciliation with customer systems and data   Real time status of assets through the entire process   Suite of secure web applications - highly customizable to interface with Customer systems Data Sanitization: Enertia Solution

11 110801_11 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. For Your Records

12 110801_12 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Inventory and audit upon arrival at US Micro facility Employee Eco-Events to encourage employees to bring their outdated personal IT assets to work for proper disposal. Assets refurbished for reuse - approximately 85 percent of equipment for resale and donation. U.S. Micro has a 100 percent no landfill policy and offers a full range of recycling alternatives. Option to donate a portion of their refurbished equipment to causes of their choosing.

13 110801_13 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Examples of Recent Large Projects

14 110801_14 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 650 Branch Refresh Project with 7 pass DoD wipe (2010)

15 110801_15 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission Branch Refresh Project with 3 pass DoD wipe (2010)

16 branch refresh project with 3 pass DoD wipe (2010)

17 110801_17 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Data Sanitization Stations

18 110801_18 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Added Security

19 110801_19 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Shredding and Sorting

20 110801_20 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. US Micro – Shredding Results

21 110801_21 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. More Sorting

22 110801_22 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Ensure data destruction occurs Employ an electronic tracking system Data wiping is for trained professionals Remember overlooked devices Refurbish & recycle Maximize your profit ITAD Best Practices

23 110801_23 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Government Health Care Finance Corporate Education Data Center Warehouse National Projects Community Goodwill Relevant Opportunities

24 110801_24 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. IM Professional Services Ingram Micro Services Network IM brokered solution provider network Standard hourly rates for labor services IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions IT Asset Disposition Services Secure and responsible disposal Removes liability for information Onsite Professional Services Category and Vendor Specific Services SKU’s and Customizable SOW’s Ingram Micro Training Academy Classroom or Online – guaranteed to run Can be resold to end users 3rd Party Warranty Services Private label product protection Variety of Coverage Options Remote System Admin Services Save a truck roll Outsource support and development System Integration Services Compliment Cloud Services sales Customizable to end-user environments

25 110801_25 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Professional Services Talia Love - market account rep | x67247 Brad Banas - market account rep | x66686 Sean Herrington - imsn dispatcher | 1(800) John Redman - mgr of professional services operations | x67014 Information | Support | Order Refer to the following websites: | Contact Professional Services team at | IMTA Michael Beach - market account rep | x66630 Jamie Kline - market account rep | x (800)

26 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _26


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