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You’re covered – period Symbol Mobile Computer Customer Services.

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Presentation on theme: "You’re covered – period Symbol Mobile Computer Customer Services."— Presentation transcript:

1 You’re covered – period Symbol Mobile Computer Customer Services

2 Symbol Customer Services Symbol services provide investment protection for your Symbol investment Wireless & RFID Services Mobile Computing Services Scanner Services Service from the Start Advance Exchange Bronze Service Center Bronze Service from the Start Bronze (Includes Comprehensive Coverage*) Service from the Start Gold (Includes Comprehensive Coverage*) Service Center Bronze Service Center Gold Service from the Start On Site System Support Bronze Service from the Start Advance Exchange Bronze Wireless IPS Software Services Standard Service Package Advantage Service Package Premium Service Package MSP Services * Applies to the following Mobile Computers: MC50 EDA MC70 EDA, MC1000, MC3000 Family and MC9000 Series

3 Mobile Computer Customer Services Bronze, GoldMulti-yearWith the initial hardware purchase - or within 30 days thereafter Service from the Start Service Center offers many of the same features as Service from the Start, except it does not include Comprehensive Coverage 2 and it can be purchased at any time. This package is best if you did not purchase service up front with the hardware as an annual term offering, or as a renewal option. Bronze, Gold One-year and multi- year For renewing service contracts, or 30 days after the purchase of HW, or anytime Service Center OverviewLevels*Contract Length When to Purchase Symbol Recommende d Service from the Start provides: One part number that includes product support One time billing One time to buy – up-front with the hardware Multiple years of coverage Discounted cost up-front because it’s prepaid, multi-year protection purchased up front with the HW BRONZE & GOLD SERVICE FROM THE START OFFERS INCLUDE COMPREHENSIVE COVERAGE AT NO ADDITIONAL CHARGE ** * Level availability/offering may differ with each Mobile Computing product. ** Applies only to MC50 EDA, MC70 EDA, MC1000, MC3000 Family and MC9000 Series

4 Mobile Computing Services Program: You’re covered – period. Covers Symbol’s Mobile Computing family of products MC50 EDA MC70 EDA MC1000 MC3000 Family MC9000 Series Available only with Service from the Start Bronze & Gold service contracts Must be purchased upfront with product or within 30 days thereafter Provides 3 years of coverage for one low price Includes Comprehensive Coverage at no additional cost Significant differentiator for Symbol The most complete service program Symbol has ever offered New, lower prices MC9000MC9000 MC50MC50 MC3000MC3000 MC70MC70 MC1000MC1000

5 Customer Service Entitlements Service Center and Service from the Start Support BronzeGold Turn-Around Time3-Day Turnaround Time 1 Express Service 1, 2 (same day shipment of replacement unit) Covers normal wear and use Includes all materials, parts and labor MySymbolCare Portal 3 Telephone Support with defined response time Comprehensive CoverageIncluded for Mobile Computers 4 Telephone Support Monday-Friday Coverage 8 a.m.- 5 p.m. Coverage 4-Hour Escalation 2-Hour Escalation Service Center Options 5 Comprehensive Option / Custom Application Loading Option / Custom Battery Maintenance 6 Option / Custom Configuration Management Option / Custom 1 Turnaround time does not include time in transit 2 Customer-supplied spares required 3 Currently available in The Americas 4 Applies only to MC50 EDA, MC70 EDA, MC1000, MC3000 Family and MC9000 Series 5 Options available for custom Service Center contracts 6 Not available in EMEA

6 What is Comprehensive Coverage? Comprehensive Coverage extends normal wear and tear coverage Includes accidental breakage during the use of a Symbol device Repairs of external plastics cosmetic repairs displays keyboards exit windows triggers or faulty (broken) internal devices that occur during usage Restoring, repairing or replacing: damaged housings cracked or broken touch screen/digitizers

7 What Does This Program Mean To You? This enhanced level of additional coverage: eliminates surprise repair costs helps to lower total cost of ownership enables service peace of mind and investment protection supports and enhances Symbol’s rugged product position Symbol Services with Comprehensive Coverage support Symbol’s rugged products.

8 Quick Glance SERVICE FROM THE START – BRONZE* WITH COMPREHENSIVE COVERAGE List Prices ProductService Part Number U.S.$EurosAus$ MC9060GSSB-MC9060G-30/31/32$349321€492 AUD MC9090GSFS-MC9090G-30/31/32$349321€492 AUD MC906xS/KSSB-MC906xSK-30/31/32$299275€422 AUD MC909xS/KSSB-MC909xSK-30/31/32$299275€422 AUD MC3070 SSB-MC /31/32$325298€458 AUD MC3090SSB-MC /31/32$325298€458 AUD MC1000SSB-MC /31/32$115106€162 AUD MC5040SSB-MC /31/32$199179€281 AUD MC70xxSSB-MC70xx-30/31/32$369339€520 AUD Suffix Note: 30=TASS, 31=EMEA, 32=APAC WITH SYMBOL GLOBAL SERVICES, YOU’RE COVERED – PERIOD. * Start with Bronze. Comprehensive Coverage also included in Service from the Start – Gold offering. SERVICE FROM THE START – BRONZE* WITH COMPREHENSIVE COVERAGE List Prices ProductService Part Number U.S.$EurosAus$ MC9060GSSB-MC9060G-30/31/32$349321€492 AUD MC9090GSFS-MC9090G-30/31/32$349321€492 AUD MC906xS/KSSB-MC906xSK-30/31/32$299275€422 AUD MC909xS/KSSB-MC909xSK-30/31/32$299275€422 AUD MC3070 SSB-MC /31/32$325298€458 AUD MC3090SSB-MC /31/32$325298€458 AUD MC1000SSB-MC /31/32$115106€162 AUD MC5040SSB-MC /31/32$199179€281 AUD MC70xxSSB-MC70xx-30/31/32$369339€520 AUD Suffix Note: 30=TASS, 31=EMEA, 32=APAC WITH SYMBOL GLOBAL SERVICES, YOU’RE COVERED – PERIOD. * Start with Bronze. Comprehensive Coverage also included in Service from the Start – Gold offering. Chart above shows a sample of a few select products. Comprehensive Coverage is included in all Service from the Start Bronze & Gold contracts for MC50 EDA, MC70 EDA, MC1000, MC3000 Family and MC9000 Series products.


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