Presentation on theme: "WINcare - RADWIN Services Program. WINcare – RADWINs Services Program WINcare is RADWINs official Global Services Program WINcare includes 4 SLA packages:"— Presentation transcript:
WINcare - RADWIN Services Program
WINcare – RADWINs Services Program WINcare is RADWINs official Global Services Program WINcare includes 4 SLA packages: Basic Plus, Extended, Advanced and Premium WINcare SLA packages are defined according to carrier needs WINcare SLA packages are offered on a modular basis which enable carriers to choose the right service package according to their needs WINcare is offered to RADWIN customers through RADWIN partners WINcare is the ideal way for carriers to ensure network availability, optimize network performance and receive technical support in real time 6
WINcare – Your Benefits Avilability- Technical Support and Professional Helpdesk - always available via Phone, and Web (CMS) S.O.S Replacement - Replacement of faulty units within 48 hours Manage your Cases – Get full access to RADWIN CMS (Case Management System) to open cases (tickets) and track them Planner Tool– get RADWIN Planner Tool - design & analyze your RF network with integrated analysis tools RADWIN SERVICES Network Availability – WINcare ensures your network availability and optimize network performance Become a V.I.P customer – WINcare gives you priority handling 24 X 7 Access to RADWIN knowledge Base and Updates– Access to published documentations, troubleshooting guidance and software updates True Peace Of Mind – We will monitor your network stability through WINcare
WINcare – Global Call Center APAC Support Center Americas Support Center EMEA Support Center WINcare Global Call Center Management
WINcare – RADWIN Service Packages
Advanced RMAR-Planner ToolHelpdesk 24x7 Helpdesk 8x5Warranty WINcare – Service Features Hardware & Software Warranty Hardware Warranty - Hardware repair or replacement in compliance with RADWIN's Standard RMA Policy. Software Warranty - Software maintenance, update versions and upgrades via RADWIN portal. Hardware & Software Warranty Include basic helpdesk - answers to general inquiries and basic product operation verification.
Warranty Advanced RMAR-Planner ToolHelpdesk 24x7 Helpdesk 8x5 WINcare – Service Features Technical Support Service via : Phone Web - CMS (Case Management System) Sunday-Thursday 9:00 AM to 6:00 PM local time, excluding public holidays at the regional support center office. Helpdesk 8x5
Advanced RMAR-Planner Tool Helpdesk 8x5Warranty WINcare – Service Features Helpdesk 24x7 Technical Support Service via Phone Web - CMS (Case Management System) Available 24x7 Human response available during non-business hours at: Help desk 24x7
Helpdesk 8x5Warranty Advanced RMA R-Planner Tool WINcare – Service Features RADWIN R-Planner Tool R-Planner Tool license (up to 5 users) granted to the SLA customer. The RADWIN R-Planner Tool is a professional web based platform that facilitates the design & analysis of RF networks. R-Planner offers integrated analysis tools, a built-in report generator and complete product database access.
Helpdesk 24x7 Helpdesk 8x5Warranty R-Planner ToolAdvanced RMA WINcare – Service Features Placeholder for your own sub headline Advanced RMA Advanced RMA ensures that once an RMA approval is issued, a replacement will be shipped within 48 hours. Advanced RMA will be provided as part of the Premium Service package only.
Contact Us Michal Danziger Rosenbaum, Commercial Manager Commercial & Sales issues Tel: Mobile: Dan Weitzman, AVP, Professional Services Services & Technical issues Tel: Mobile: General Information – WINcare – Would You Like To Hear More ? WINcare – HQ Team