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March, 2015 Quick Reference Guide: How to Request Accessories under Comprehensive Coverage ZEBRA TECHNOLOGIES.

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Presentation on theme: "March, 2015 Quick Reference Guide: How to Request Accessories under Comprehensive Coverage ZEBRA TECHNOLOGIES."— Presentation transcript:

1 March, 2015 Quick Reference Guide: How to Request Accessories under Comprehensive Coverage ZEBRA TECHNOLOGIES

2 CONTENT Comprehensive Coverage overview How to Request Accessory Replacement under Comprehensive Coverage: Online via the RMA Portal By completing the RMA Form Contacts for Further Assistance PAGE 2

3 TRULY COMPREHENSIVE COVERAGE Service from the Start with Comprehensive Coverage: Goes beyond normal wear and tear Covers internal and external components damaged through accidental breakage Now extends to select accessories that ship together with following products: ES400, MC1000, MC17XX, MC21XX, MC3000Family, MC3100Series, MC35XX, MC50XX, MC55XX, MC65XX, MC70XX, MC75XX, MC9000Series, MC9190-G, MC9500, VC5090, WT4000 Series mobile computers, RS309, RS409, RS507 scanners. At the time an eligible product is returned to the service center for repair, we will replace missing or damaged 1 : Styluses – STYLUS Tethers – TETHER Screen protectors – PROTECTOR Hand straps – STRAP Battery doors, where applicable – BATT DOOR Corded adapter (ADPTRWT-RS507-R for RS507 only) – CORDED ADAPTER PAGE 3 1)As indicated by the customer when they complete the RMA.

4 HOW TO REQUEST ACCESSORY REPLACEMENT UNDER COMPREHENSIVE COVERAGE To log a repair request for faulty equipment you should request a RMA (Return Materials Authorization) either by: Logging a request via the RMA portal (the quickest and recommended option) Completing the RMA form and sending by fax or Telephone: In the case of Advanced Exchange, inform the agent of your accessory request when calling Please note that: It is not possible to request stand-alone accessory replacement. Accessories will only be replaced if specifically requested when logging a faulty unit: It is not mandatory to return damaged accessories when sending in unit for repair. PAGE 4

5 HOW TO REQUEST ACCESSORY REPLACEMENT VIA THE RMA PORTAL 1.Go to the RMA portal: Click on Request Repair (Note: new users must first register) 2.Select Problem Area 3.Select Problem Description 4.In Additional Problem Description field: Type CP: STRAP / STYLUS / TETHER / PROTECTOR / BATT DOOR STD / BATT DOOR EXT / BATT DOOR + battery capacity / CORDED ADAPTER (ADPTRWT-RS507-R for RS507 only) Example - CP: STRAP If requesting battery door it must be stated if required for standard or extended battery size Battery door for MC70 and MC75 should be specified by type mAh, 3600mAh, 3800mAh and 4800mAh Example - CP: BATT DOOR 1900 CP: BATT DOOR 3600 CP: BATT DOOR 3800 CP: BATT DOOR 4800 PAGE 5

6 EXAMPLE OF HOW ACCESSORY REPLACEMENT REQUESTS SHOULD BE LOGGED VIA THE ONLINE RMA PORTAL FORM PAGE 6

7 HOW TO REQUEST ACCESSORIES WITH RMA FORM 1.Download the appropriate RMA form for your country from the RMA portal 2.Enter Product Number 3.Enter Serial Number 4.Enter Problem Code (obtained from RMA Page Online) 5.Enter Fault Description followed by: Type CP: STRAP / STYLUS / TETHER / PROTECTOR / BATT DOOR STD / BATT DOOR EXT / BATT DOOR + battery capacity / CORDED ADAPTER (ADPTRWT-RS507-R for RS507 only) Example - CP: STRAP If requesting battery door it must be stated if required for standard or extended battery size Battery door for MC70 and MC75 should specified by type mAh, 3600mAh, 3800mAh a 4800mAh Example - CP: BATT DOOR 1900 CP: BATT DOOR 3600 CP: BATT DOOR 3800 CP: BATT DOOR Completed form should be ed or faxed as appropriate to us PAGE 7

8 EXAMPLE OF HOW ACCESSORY REPLACEMENT REQUESTS SHOULD BE LOGGED ON THE COUNTRY REPAIR FORM PAGE 8

9 FURTHER ASSISTANCE For further information on Comprehensive Coverage or assistance with support requests, please contact: Customer Interaction Centre: For Telephone Support Contact numbers please go to: PAGE 9

10 THANK YOU…


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