1. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' Appreciative Intervention Work by Professor (dr.) Tony Ghaye Director of Reflective Learning – UK Visiting Professor at Luleå Tekniska Universitet – Sweden

2. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' Improving work and workplaces We can improve things this way ! Or we can improve them this way !

3. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' Do you need people who are good at ‘fixing’ problems?

4. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' How do you gather and use ‘information’ about how to improve your work and workplace? What do you mean …“then something bad happened?”

5. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' Metaphor: Organization as a machine Hierarchical command and control style Search for “the one best way” Deficit discourses based on fixing what’s wrong Frederick Winslow Taylor (1856-1915) So what kind of organizational culture are you working in?

6. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' There is no ‘one way’ Need to be constantly responsive and agile Raising one child gives no assurance of success with the next Expertise in relationships is fundamental Important to learn as you go along Uncertainty of outcome always remains Like raising a Child? Finding the ‘right’ recipe is essential Recipes mean that later efforts can be repeated Expertise in following the recipe increases success Recipes produce standard products Certainty of same results every time By following a Recipe? Improving work and workplaces

7. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' What single thing, were it to happen again, and more often, would make a significant and positive difference to your work?

8. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' Please tick ONE box for each statement 1 I feel I can trust the people I work with. 3I feel I know what’s going on. 18I feel rushed off my feet. 22I feel part of a close-knit team. 24I feel valued and respected. 34I feel I am bullied at work. 35I feel supported by my colleagues. 49Creative ideas are encouraged here. Always TRUE Always FALSE

9. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' Please tell us what you think My idea for an even better workplace is ….... (Please write in this box)

10. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' CREATIVE METRICS RELATIONSHIP METRICS IMPROVEMENT METRICS = STAFF METRIC = DIVERSITY within staff group. DIVERSITY BAR FALLS WITHIN THIS AREA STAFF METRIC falls within this area TR = Trust How far you trust others and feel they are open and honest with you. TC = Team Cohesion C = Communication R = Respect FS = Feeling Supported L = Leadership DM = Decision Making CW = Coping with Work Inn = Innovation I = Influence

11. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' z The “islands of improvement effect” (lack of spread/dissemination) z The “improvement evaporation effect” (lack of sustainability) Some improvement frustrations

12. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' Building creative workplace cultures INFLUENCE I NNOVATION DECISION MAKING COPING WITH WORK LEADERSHIP TRUST COMMUNICATION FEELING SUPPORTED RESPECT TEAM COHESION Relationship Metrics Staff becoming more emotionally literate Developing EMOTIONAL LITERACY Creative Metrics Staff thinking and acting differently Using APPRECIATIVE INTELLIGENCE Improvement Metrics Staff working from the positive present MAKING A DIFFERENCE

13. ‘RL-UK is a not-for-profit social enterprise working to improve lives and livelihoods' Thank you for listening tony.ghaye@btinternet.com www.reflectivepractices.co.uk