1. Effective Listening Group No-8
"If speaking is silver, then listening is gold”
-Turkish Proverb
Group No-8
Ayan Mukherjee
Pravin Kolhe
Owais Shaikh
Naresh Kumar Bairwa

2. What is Listening?
Listening is the process of receiving, constructing meaning from, and responding to spoken and/or non-verbal messages.
a form of communication
an active process
absorption of the meanings of words and sentences by the brain.
leads to the understanding of facts and ideas
Effective Listening Is :      
actively absorbing the information given to you by a speaker
showing that you are listening and interested
providing feedback to the speaker so that he or she knows the message was received. 
Effective listeners show speakers that they have been heard and understood.  

3. Hearing Vs Listening Do you think there is a difference between hearing and listening?
Simply the act of perceiving sound by the ear
Is something you consciously choose to do; requires concentration
Physiological Process (physical)
Psychological Process (physical + mental)
Passive
Active
Natural Process
Learned Process; A skill
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4. Listening Importance Listening is our primary communication activity
Listening is considered to be the one of the most important part of the oral communication
Inefficient and ineffective listening is extraordinarily costly
Most frequently used communication skill
Critical for occupational advancement
Half of the workday is spent in communicating, of this 45% is spent listening
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5. Good listeners Good Listeners are:- are perceived as more intelligent
save time, energy, and other resources
increase chances for advancement and success
Most individuals are inefficient listeners !!!
Good listening can be taught / learned
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6. Communication Facts
Listening: Learned first, Used most (45%), Taught least.
Speaking: Learned second, Used next most (30%), Taught next least.
Reading: Learned third, Used next least (16%), Taught next most
Writing: Learned fourth, Used Least (9%), Taught most.
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7. The Process of Listening
Receiving
Understanding
Remembering
Evaluating
Responding
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8. Stages of Listening
Receiving:  Response caused by the sound waves stimulating the sensory receptors of the ear; it is physical response.
Understanding: Stage at which you learn what the speaker means – the thoughts and the emotional tone.
Remembering:  Process of placing the appropriate information into short-term or long-term storage.
Evaluating: It is a stage in which active listeners participate It is the process of deciding the value of the information to the receiver.
Responding: This stage requires that the receiver complete the process through verbal and/or nonverbal feedback.
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9. Barriers to Effective Listening
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10. Barriers to Effective Listening
Physiological Barriers:-
Hearing Problems – hearing deficiencies, auditory-processing difficulties like auditory discrimination, sequencing, memory.
Environmental Barriers:-
Physical Distractions
Problems in the Communication Channel
Cultural Barriers:-
Accents – the assumption that anyone with an accent is less intelligent, the “noise” of misunderstanding due to accent.
Time – the amount of time that is spent listening varies culturally
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11. Barriers to Effective Listening
Gender Barriers:-
Women listen for relational subtext, men for content
Men & women listen for different reasons
Language Problem:-
For effective listening language is important
Better to use simple words and avoid unfamiliar words
Nonverbal Distractions:-
Use of sign language
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12. Steps to Become Effective Listener
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13. Steps to Become Effective Listener
Stop talking! You cannot listen while talking.
Avoiding distractions or at least controlling them.
Face the speaker and maintain eye contact.
Judge content, not delivery;
Find areas of interest.
Keep your mind open; Be attentive, but relaxed.
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14. Steps to Become Effective Listener continue…
Concentration:-
Speed of Talking : 125 words per minute.
Speed of Thinking : >1200 words per minute
Thus, Speech happens at about 10% of your mind’s capacity. Effective Listening depends on utilisation of rest 90% processing power by concentration.
Ask Questions:-
Ask questions only to ensure understanding.
Wait for the speaker to pause to ask clarifying questions.
Don’t interrupt and don’t impose your “solutions”
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15. Steps to Become Effective Listener continue…
Demonstrate you are paying attention to what is being said by providing feedback through nodding your head.
Listen to words and try to picture what the speaker is saying.
Try to feel and understand what the speaker is feeling.
Joy, Fear, Sadness
Pay attention to what isn't said—to feelings, facial expressions, gestures, posture and other nonverbal cues.
Practice listening.
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16. Conclusion
Before you can get the most out of a listening situation, others must first believe that you really want to listen. They must feel that when they tell you something, it will be received by you in the proper spirit.
Learn to listen beyond the words, with your heart as well as your ears.
Observe the signs of the inner feelings such as voice quality, facial expressions, body posture and motions, etc. These actions are revealing, and sometimes may have an opposite meaning from the spoken word.
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17. THANK YOU for Listening...!
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18. Email:- pravinkolhe82@gmail.com
Contact: -
Pravin Kolhe,
Executive Engineer
Water Resources Department,
Government of Maharashtra -
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