1. Stephen Little Len Holmes Frank Go IIS Stockholm, July 2005 1 The skill of travel: Networks into neighbourhoods Stephen Little, Len Holmes and Frank Go

2. Stephen Little Len Holmes Frank Go IIS Stockholm, July 2005 2 The Springboard Story On 26th December 2004 the son of a Tamil Nadu fisherman working in Singapore saw TV news coverage of the tsunami and telephoned a warning to his sister which was relayed from the village Knowledge Centre, allowing all the villagers to escape to safety www.stevedenning.com

3. Stephen Little Len Holmes Frank Go IIS Stockholm, July 2005 3 Bottom up strategy ? the tsunami affected regions n Public response to the disaster powerful images and accounts counter “compassion fatigue” tourist technologies –digital video cameras – cell phones n http://www.digital-review.org/aud16a.htm. http://www.digital-review.org/aud16a.htm same technologies ad-hoc warnings to Knowledge Centres around Pondicherry n http://tsunamihelp.blogspot.com http://tsunamihelp.blogspot.com collective logging of events and monitoring of relief and recovery efforts continues

4. Stephen Little Len Holmes Frank Go IIS Stockholm, July 2005 4 Converging technologies 2002-2005 n Community Monitoring of Policy and Performance http://www.newnet.org.uk/neat/ Regulators, service providers and users collaborating on the monitoring of service provision GPS digital video digital still WAP

5. Stephen Little Len Holmes Frank Go IIS Stockholm, July 2005 5 A Shifting Context for Communities n Management ------ Governance Ultimate consequence of Williamson (1975) and transaction driven view of organisation governance replacing management disintermediation and re-intermediation n Microsoft ----------- OSF n Cathedral --------- Bazaar Raymond E.S. (2001) n Information Sharing ---------- Knowledge Sharing hierarchies ---------------------- distributed Communities of Practice

6. Stephen Little Len Holmes Frank Go IIS Stockholm, July 2005 6 Further Technical Shifts n E commerce to M commerce location specific services wearable medical devices radio frequency smart tags n E government to M government biometrics real time monitoring and surveillance of movement

7. Stephen Little Len Holmes Frank Go IIS Stockholm, July 2005 7 Social versus Technical Learning n Organisational learning is needed to move beyond the technical effects of direct substitution of information technology for manual processes. informating versus automating (Zuboff, 1988) 2nd level social learning (Sproull & Kiesler, 1991) n Technical costs can be more readily estimated and represented social learning is the key to successful and sustainable implementation it can take place ahead of or in tandem with the deployment of technical resources

8. Stephen Little Len Holmes Frank Go IIS Stockholm, July 2005 8 Access versus Ownership Skilling at the Margins low cost internet- based telephony Business centres & internet cafes http://www.grameenphone.com/

9. Stephen Little Len Holmes Frank Go IIS Stockholm, July 2005 9 Networks and Neighbourhoods n Personal Presence http://www.cmp.ucr.edu/students/glasshouses/ http://www.tempe.gov/museum/albumslist.htm n Organising, Campaigning http://www.hispanicvista.com/html/100702cm.htm http://www.lieffcabraser.com/braceros.htm n Carrying culture http://www.indiana.edu/~jah/mexico/retablos.html http://www.geobodies.org/video/performing/performing des.htmlhttp://www.geobodies.org/video/performing/performing des.html

10. Stephen Little Len Holmes Frank Go IIS Stockholm, July 2005 10 Sharing Practice, Building Skills http://www.geocities.com/odysseygroup2001/sharing/index.html http://www.geocities.com/odysseygroup2001/sharing/index.html One to One One to Many

11. Stephen Little Len Holmes Frank Go IIS Stockholm, July 2005 11 Reversing the Panopticon: surveillance by the surveilled The technologies which have enabled military and managerial surveillance of distributed resources also, paradoxically, enable the communities so scrutinised to develop their own distributed strategies and patterns of relationships with external parties Little & Grieco (2003) n New paradigm bottom-up and networked response, feedback loop from those on the receiving end of policy IS driven and enabled feedback from customer/public to both provider and government/regulator