Training Objectives Topics: Introduction to safety. Initial client meeting. Showing at night. Model homes.
Training Objectives Topics: Open house. Danger signals. Confrontation. What to do when trapped. What can we do?
Are You Safe Statistics tell us that people whose business brings them in contact with strangers out of their office are at more risk than those who stay in the office. Real Estate and Insurance Agents are among those who place themselves in potentially compromising positions daily. Protect yourself - criminals fit no particular mold.
Initial Meeting Safety tips for initial client meeting: Meet at your office before showing property. Obtain a photocopy of client driver license or photo I.D. Leave copy posted in the office along with other identifying info.
Initial Meeting Safety tips for initial client meeting: Introduce client to co workers. Tell office staff in front of client you will call the office periodically.
During The Meeting Safety tips while you show: Call your office upon arrival at each location as a safety check. If no one answers your call, fake it. Take your own vehicle and ask the client to follow you in their car. Your office should have all your vehicle information. Communicate with other Realtors about any suspicious individuals or incidents. Carry your cell phone with you.
At Night Safety tips while you show at night: Try not to show homes or property at night. If you must: use two salespeople and tell your office or someone you will call regularly. Carry a flashlight. Leave lights on outside the place you are showing and leave the door open.
At Night Safety tips while you show at night: See that the client stays in front of you at all times and continually plan an escape route. Day or night; in or out of the office - - Have a pre-planned code word for a distress signal.
Model Homes Safety tips for model homes: Use two salespeople if possible. If you cannot; make it look as if there are two there, ie: phone message, coffee cups, men’s jacket or coat. Position desk for best view of front door. Always leave a way out.
Open House Safety tips for open house events: Let prospects ring bell for access through locked entry door. Two or more salespeople if possible. Allow prospects to self tour or walk behind them. Make those safety check calls to the office. Neighbors should know you are showing.
Open House Safety tips for open house events: Never advertise home as vacant. Do not wear expensive jewelry. Lock purse and keys out of the sales/office area.
Danger Signals Behavior to look out for: Prospect wants appointment immediately. Male asks to be picked up/can’t come to the office. Tells you they have large sum of money to invest. Prospect refuses to give personal information.
Confrontation What to do when in a confrontation: Never go with them in a car. If situation gets bad, give up property or possessions. Use that cell phone. Make noise/use noisemaker. Use panic button on car alarm. Use pepper spray. Run in opposite direction of a pursuing car.
Trapped What to do when trapped: If there is nothing else that can be done and you must stand and fight use anything available: Heel of shoe Keys Comb Fireplace tool Umbrella Flashlight
Minimize the Risk Ways to help minimize the risk: Educate yourself on safety programs. Support a Realtor Watch Program. Dress professionally but simply and comfortably. Talk with fellow agents. Learn from their near miss experiences. What you don’t know can hurt you.
Conclusion Nothing is foolproof but if we help just once, this program will be a success. Remember to always think about safety when showing properties. Keep a few of these tips in mind and one day they may come in handy and keep you safe.