ENVIRONMENTAL AWARENESS Office safety Outdoor safety and travel Making visits
THE PATH TO SAFETY Collect information on intake Check prior involvement Apply knowledge and principles Documentation Follow-up
DEFUSING TECHNIQUES: Most families are not a threat Safety Plans and Action Plans promote awareness and help reduce fear so we can focus on helping families
DEFUSING TECHNIQUES: If things escalate: Kept it from escalating; try to stay calm and listen attentively; Avoid sudden movements; Avoid confrontation; Maintain eye contact and personal space;
DEFUSING TECHNIQUES: If things escalate: Keep situation in your control; Use calm tone of voice when speaking; Do not argue with the person; Discretely signal someone that you need help (try not to let angry client see this).
BEFORE YOU LEAVE THE OFFICE Tell someone where you are going and when you will return Obtain specific directions Find out history Know about any previous concerns Try to conduct home visits in pairs, if possible Bring your cell phone.
MAKING VISITS 1.Parking and approaching residences 2.Entering residences 3.Residence awareness 4.Exiting residences
MAKING VISITS Drive by the residence Park down the street Back your car in Listen for anger voices Knocking at door – Stand to the side Introduce yourself Note location of doors in home Ask “Who else is in the house?” Don’t overstay
MAKING VISITS Always wait to be invited to sit Be aware of all possible exits in the house Ask to turn the TV off, as “I” have trouble hearing. Keep a clear path to the door.
MAKING VISITS Avoid positioning self so that you become trapped if needed to make a quick exit. If situation escalates, LEAVE. Always carry car keys in same place where they are readily accessible.
CLOTHING Shoes & Purses Ties & Scarves Religious or political symbols Jewelry Long hair
OUTDOOR SAFETY AND TRAVEL Driving conditions and weather Knowledge of neighborhoods and safety Car safety
DRIVING HAZARDS Keep fuel tank full Leave valuables locked Drive defensively
ANIMAL HAZARDS Check for prior involvement or info on intake Watch for clues Be vigilant Do not pet pets
COMMUNICABLE DISEASES AND HEALTH HAZARDS Know agency safety procedures Hand washing is critical Know when to protect yourself Lice Airborne & Fluid surface contamination
DRUG AND CHEMICAL HAZARDS Know agency procedures Recognizing hazards Know when to get help or leave Reporting issues
WEAPONS Assume that every home has a weapon Assume that every client could access a weapon Watch for signs of escalation Know when to leave or request help. * Look for weapons when you are in someone else’s space Guns are often in bedroom, knives in kitchen Never reach for a weapon
OFFICE SAFETY Arrange your office so that no one sits between you and the door Maintain physical distance Ask yourself “Does my office have a calming effect?” Pictures and personal items Know your agency policy about visits
SELF AWARENESS Boundaries / Limit setting behaviors Communication Feelings Intuition Problem solving skills Conflict Management
BOUNDARIES What is acceptable behavior? How to set limits Maintaining limits
BOUNDARIES Boundaries set the tone for a professional relationship Know your triggers “What would a reasonable person do? Do you bend your rules? Talk with your supervisor about limits
CHECK Is it OK for a client to yell at me? Is it OK for me to yell at a client? Is it OK for a client to threaten me? Is it OK for me to threaten a client? Is it OK for a client to lie to me? Is it OK for me to lie to a client?
COMMUNICATION Awareness of ALL communication Verbal Nonverbal Paraverbal
MESSENGERS OF INTUITION Nagging feelings Persistent thoughts Sarcasm Wonder Anxiety Curiosity Hunches Gut feelings Doubt Hesitation Suspicion Apprehension
CLIENT AWARENESS Power Phases of crisis Appropriate interventions Exceptions
POWER Do not be defensive Do not defend yourself or anyone else Do not make the client show you that they must be respected Avoid putting clients in positions that embarrass them. Help them “Save face”