1. Diversity and Personal Conduct
Based on: - Parvis, L.. Understanding cultural diversity in today's complex world . Lulu.com ISBN: Choosing Civility: The Twenty-five Rules of Considerate Conduct P.M. Forni.

2. Introduction
Thoughtful behaviour, manners, and common decency are in short supply theses days.
Some times we forget to use our manners, which may create tension and hard feelings with others or towards others.
Good manners and behaviours will improve our lives.
Proffessor P.M. Forni identifies 25 rules of civility that are fundamental for connecting effectively and joyfully with others.
Civility can be related to honesty and truth or love for neighbours or the collection of all.

3. Forni’s 25 Rules of Considerate Conduct
Pay attention
Acknowledge others
Think the best
Listen
Be inclusive
Speak kindly
Don't speak negatively
Accept and give praise
Respect even a subtle "no"
Respect others' opinions
Mind your body
Be agreeable
Keep it down (and rediscover silence)
Respect other people's time
Respect other people's space
Apologize earnestly
Assert yourself
Avoid personal questions
Care for your guests
Be a considerate guest
Think twice before asking for favors
Refrain from idle complaints
Accept and give constructive criticism
Respect the environment and be gentle
Don't shift responsibility and blame

4. Magic Words
Magic words exist as part of a social contract, designed to express affection for another, making others feel better in the context of the situation. For example:
Please should not be used for just any request, but a request that might be considered unreasonable without it. This is because it is used to reflect the knowledge that the asker understands the trouble involved in the request.
Thanks is used to show that the other person's actions are valued and appreciated.
Sorry is perhaps more important than the first two, as it is used to express regret over one's actions and acknowledge wrongdoing. Without such regret, relationships often dissolve over time.

5. Respect
On a practical level respect includes taking someone's feelings, needs, thoughts, ideas, wishes and preferences into consideration. It also includes acknowledging them, listening to them, being truthful with them, and accepting their individuality and idiosyncrasies (habits).
Respect can be shown through behavior and it can also be felt. We can act in ways which are considered respectful, yet we can also feel respect for someone and feel respected by someone. Because it is possible to act in ways that do not reflect how we really feel, the feeling of respect is more important than the behavior without the feeling. When the feeling is there, the behavior will naturally follow.

6. Respect
Nowadays it seems much more possible to survive without being respected. Someone could, for example, inherit a large sum of money, have many servants and employees and have salesmen constantly calling on him and catering to him, yet not be respected in the least. Someone could also make a lot of money through having a particular talent which is valued, such as being able to be a successful businessman yet not really be respected, perhaps because of the way he treats others.
When we are respected, we gain the voluntary cooperation of people. We don't have to use as much of our energy and resources trying to get our needs met. When people respect one another there are fewer conflicts and people are more happy/willing to do things for you.

7. Inclusion
A practice of ensuring that people feel they are included or part of. It may require the following:
Open-mindedness: Receptive to new and different ideas or the opinions of others.
Tolerance: means that you put up with something you don't particularly like or that may even be most horrible to you.
Simple kindness: The quality or state of being kind. "Do not envy one another; do not hate one another; do not turn away from another; and do not undercut one another, but be you. O servants of Allah, brothers.“ Prophet Muhammad ((PBUH)

8. Positive Attitude
The belief that one can increase achievement through optimistic thought processes. A positive attitude comes from observational learning in the environment and is partially achieved when a vision of good natured change in the mind is applied toward people, circumstances, events, or behaviors (Wikipedia). Since it is difficult to measure the effects of a positive mental attitude, it can be considered a philosophy and a way to approach life. Example of a positive attitude: “Thinking the glass is half full, rather than half empty”. Quotes on Attitude "Always bear in mind that your own resolution to succeed is more
important than any other one thing." Abraham Lincoln "If you think you can, you can. And if you think you can't, you're right." Henry Ford

9. Discussion Questions on Diversity & Personal Conduct
Your friend calls you and asks you to help him move to a new apartment. Your reaction:
Forget it! I’m not wasting my day off moving furniture!
Why not? I would love to help. After all what are friends for?
You agree, but mentally beat yourself up for not saying “No”.
You come up with a legitimate excuse, why you can’t do it.

10. Discussion Questions
On your lunch break a waiter spills coffee on your brand new white Kandoora. Your reaction:
You are upset, but you tell the waiter not to worry about it. We all make mistakes and have our good and bad days.
You ask to talk to the manager and inform him that the restaurant must pay for the dry cleaning
You hope that the stain won't be too noticeable when you get back to the office.
You are furious! Your immediate hope is that the waiter will get fired.

11. Discussion Questions
You are the stage manager for a non-English speaking festival. What strategy would you implement first with an existing team to ensure cross-cultural respect? a. Employ interpreters (translators) b. Ensure that your team is multicultural. c. Develop a working knowledge of the languages spoken at the festival. d. Call a team meeting to discuss cultural diversity of the groups attending.

12. Diversity and Globalization
Based on: - Parvis, L.. Understanding cultural diversity in today's complex world . Lulu.com ISBN:

13. Globalization
It is a process of interaction and integration among the people, companies, and governments of different nations. A process driven by international trade and investment and aided by information technology. This process has effects on the environment, on culture, on political systems, on economic development and prosperity, and on human physical well-being in societies around the world.
For thousands of years, people—and, later, corporations—have been buying from and selling to each other in lands at great distances, such as through the famed Silk Road across Central Asia that connected China and Europe during the Middle Ages
The worldwide interdependence of resource flows, product markets and business competition. John Wiley & Sons, Inc.

14. Pro Globalization
Trade among international means gives the trading country the opportunity to acquire capital at a lower price.
Creates economic growth,
Reduces poverty,
Expands export markets,
Dynamically changing economic competiveness among nations (Thompson),
promotion of peace and harmony among different cultures and ethnicities.

15. Pro Globalization (Continued)
With the advancements in travel, transportation and information and communication technology (Internet), people are no longer restricted in their worldwide movement and they share their culture more easily with others as well as learning about other cultures.
This has further lead to the creation of what is known as 'world culture.' With all boundaries lost, access to other cultures is easier, and people believe that this can help in the promotion of peace and harmony among different cultures and ethnicities.

16. Anti Globalization
The disadvantages of globalization are costly for national governments, economies, and their people.
“consequences of global change for the well-being of various groups, the sovereignty and identity of countries, the disparities among peoples, and the health of the environment” (Lechner, Loftin, and Boli).
Outsourced labour may take a toll on the national economy. Many employees may lose their jobs to production from abroad.
Globalization has resulted in the spread of infectious diseases.

17. Anti Globalization (Continued)
Globalization can be blamed for easing the committing of international, organized crime.
It had a negative effect not only on the environment but also on prices and demand, especially for oil
While globalization does encourage free trade, it negatively affects national markets.
Many people believe that a people's exposure to foreign culture can undermine their own cultural identity.
Could lead to a homogenization of world culture
Example: Some French people would argue that fast food does not belong in French society and is of lower quality than their own.

18. Globalization & the Future
The future of globalization is a bright one to some but ominous or worrying to others. By the year 2020, the world economy “is projected to be about 80 percent larger… than it was in 2000 and average per capita income to be roughly 50 percent higher” (Sachs).
Global technologies are expected to benefit those countries that accept and utilize them and hold back those countries that do not.
Within globalization countries such as “China, India, and other developing countries” are thought to further integrate into the global economy (Sachs).
“hundreds of millions of working-age adults will join… a more interrelated world labour market” (Sachs). Thus it is evident that globalization will more than likely be a powerful force in the future.

19. Discussion Questions on Diversity and Globalization
1. Globalization means that the actual boundaries of the world’s nations are being eliminated. True/False
2. Globalization has led to the end of geography: distance does not matter any more. True/False
3. Globalization represents an increasing integration of all of the following except
a. economics.
b. culture.
c. communications.
d. morals.

20. Discussion Questions on Diversity and Globalization
Which three of the following are often regarded as characterizing globalization?
a) Increasing space b) Shrinking space c) Strengthened borders d) Shrinking time e) Disappearing borders
The loss of sovereignty for nation states is often associated with the pro globalization critics.
True / False

21. References
Thompson, Robert L. “Globalization: Benefits and Costs.” Illinois Ag Policy Briefs. University of Illinois, 9 Dec Web. 9 Dec
Lechner, Frank, Teresa Loftin, and John Boli. The Globalization Website. Emory University, n.d. Web. 9 Dec
Sachs, Jeffrey. “The End of Poverty.” New York, New York: The Penguin Press, Print.