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11 Ofcom Consumer Switching 9 September 2014 Bev Bytheway-Jackson Senior Product Manager Tel: 01244 657938

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Presentation on theme: "11 Ofcom Consumer Switching 9 September 2014 Bev Bytheway-Jackson Senior Product Manager Tel: 01244 657938"— Presentation transcript:

1 11 Ofcom Consumer Switching 9 September 2014 Bev Bytheway-Jackson Senior Product Manager Tel:

2 22 Disclaimer The information contained in this presentation slide-pack is confidential information for discussion purposes only and should not be disclosed without British Telecommunications plc. (BT's) permission. Please treat it accordingly and do not forward, republish or permit unauthorised access. Please note that BT has taken reasonable care to check that the information contained in this presentation slide-pack is accurate at the time of issue, however, it is subject to change. In relation to any products/services referred to in this document which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available. References to any such service and time scales contained within this presentation are indicative and estimates for information purposes only and these and other information do not constitute any contractual or other obligation.. © British Telecommunications plc., 2013 British Telecommunications plc. Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no:

3 33 As part of the work that we are doing in relation to Ofcom Consumer Switching we have to introduce mandatory RIDs for BT Wholesale Broadband products. The products impacted are IPstream, Wholesale Broadband Connect (WBC) and WBMC over IPstream Connect and WBC. The RID is a three-character alphabetic code which is used to identify the 'Gaining CP' (the new party which has entered into a contractual agreement with the end user for provision of services). If you have retailers, you will need a separate RID for each retailer. We are introducing RID and postcode as an optional field in Release AP (14 September) and will be making them mandatory in Release AQ (16 November). If you send us a RID following Release AP, we will validate against it. From 17 November your orders will be rejected if they do not contain a valid RID. RID Reminder

4 44 How to request a RID To apply for a RID please; Ofcom via requesting a S18 RID Application The subject title of the should be RID REQUEST Complete the form and return it to the same address. Your request will be processed manually and it could take up to three weeks for the code to be returned. The deadline for applying to Ofcom for a RID, in order to meet with the BT Wholesale mandatory change in Release AQ, is 22 October 2014

5 55 Strategic Notice of Transfer KCI’s We are introducing strategic Notice of Transfer KCI’s in Release AP on 14 September. Today you have to download the notifications via BBCR reports (Lost Migration, Migration Summary or Order Delta reports), the strategic KCI1,2 & 3 will be delivered to you in real time KCI1 to tell you an order has been placed KCI2 to give you the date that the cease/migration will take place Trigger for CP to send out NoT letter to End User KC13 to confirm completion of the order Trigger to stop End User billing These new KCIs will be deployed switched off in Release AP due to issues found late in testing. We will notify you of the switch on date as soon as we have it.

6 66 CP Action required for Strategic KCI’s We are introducing a new ‘NoT contact’ role in eCo Plus and you will need to select your preference for how you receive KCIs after 14 September. You can do this yourself via the CP Administrator function on eCo Plus via a drop down menu. If you choose you will need to provide a ‘Primary Contact’ by populating the address to which BTW should send the cease notifications. We recommend that this is a generic address rather than a personal one. We have a regulatory obligation to ensure that we are sending you NoT notifications so as a back-up we will also need an address for a ‘Secondary Contact’ should the ‘Primary Contact’ point fail for some reason. Please the ‘Secondary Contact’ address to Bev Bytheway-Jackson asap.

7 7 Contact Administration – eCoPlus Find Contact by role

8 8

9 9 Contact Administration – eCoPlus C ontact Role Administration

10 10 Contact Administration – eCoPlus C ontact Role Administration

11 11 Contact Administration – eCoPlus C ontact Role Administration

12 12 Contact Administration – eCoPlus C ontact Role Administration

13 13 Release AQ Changes to Cancel Other codes We've identified an issue in testing relating to the new Cancel Other codes Existing Cancel Other reason in BTW New Cancel Other reason in BTW Cancel Other-Failure To cancelCancelOther Fail To Cancel Cancel Other-Purchased a Different Product/Service CancelOther Different Product Cancel Other-Deliberate Attempt to MisleadCancelOther Attempt Mislead Cancel Other-Customer Has Never Been Contacted CancelOther No Contact Cancel Other-No Authorisation Given To Transfer CancelOther No Authorisation Cancel Other-Current CP Inflight OrderCancelOther Current CP Order In briefing BB issued on 15 August 2014, we informed you about the new Cancel Other codes, due to be implemented as part of Release AQ. We're sorry to tell you that due to an issue found in testing, we have had to make changes to the text format of the Cancel Other messages.BB The Release AQ XML documentation 'Wholesale B2B L2C T2R Rel AQ ' will be updated accordingly.


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