1. Ofcom Consumer Switching
9 September 2014
Bev Bytheway-Jackson
Senior Product Manager
Tel:

2. Disclaimer
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Please note that BT has taken reasonable care to check that the information contained in this presentation slide-pack is accurate at the time of issue, however, it is subject to change. In relation to any products/services referred to in this document which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available. References to any such service and time scales contained within this presentation are indicative and estimates for information purposes only and these and other information do not constitute any contractual or other obligation. .
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3. RID Reminder
As part of the work that we are doing in relation to Ofcom Consumer Switching we have to introduce mandatory RIDs for BT Wholesale Broadband products.
The products impacted are IPstream, Wholesale Broadband Connect (WBC) and WBMC over IPstream Connect and WBC.
The RID is a three-character alphabetic code which is used to identify the 'Gaining CP' (the new party which has entered into a contractual agreement with the end user for provision of services).
If you have retailers, you will need a separate RID for each retailer.
We are introducing RID and postcode as an optional field in Release AP (14 September) and will be making them mandatory in Release AQ (16 November).
If you send us a RID following Release AP, we will validate against it.
From 17 November your orders will be rejected if they do not contain a valid RID.

4. How to request a RID To apply for a RID please;
How to request a RID
To apply for a RID please;
Ofcom via requesting a S18 RID Application Form.
The subject title of the should be RID REQUEST
Complete the form and return it to the same address. Your request will be processed manually and it could take up to three weeks for the code to be returned.
The deadline for applying to Ofcom for a RID, in order to meet with the BT Wholesale mandatory change in Release AQ, is 22 October 2014

5. Strategic Notice of Transfer KCI’s
We are introducing strategic Notice of Transfer KCI’s in Release AP on 14 September.
Today you have to download the notifications via BBCR reports (Lost Migration, Migration Summary or Order Delta reports), the strategic KCI1,2 & 3 will be delivered to you in real time
KCI1 to tell you an order has been placed
KCI2 to give you the date that the cease/migration will take place
Trigger for CP to send out NoT letter to End User
KC13 to confirm completion of the order
Trigger to stop End User billing
These new KCIs will be deployed switched off in Release AP due to issues found late in testing. We will notify you of the switch on date as soon as we have it.

6. CP Action required for Strategic KCI’s
We are introducing a new ‘NoT contact’ role in eCo Plus and you will need to select your preference for how you receive KCIs after 14 September.
You can do this yourself via the CP Administrator function on eCo Plus via a drop down menu.
If you choose you will need to provide a ‘Primary Contact’ by populating the address to which BTW should send the cease notifications. We recommend that this is a generic address rather than a personal one.
We have a regulatory obligation to ensure that we are sending you NoT notifications so as a back-up we will also need an address for a ‘Secondary Contact’ should the ‘Primary Contact’ point fail for some reason.
Please the ‘Secondary Contact’ address to Bev Bytheway-Jackson asap.

7. Contact Administration – eCoPlus Find Contact by role

8. Contact Administration – eCoPlus Find Contact by role

9. Contact Administration – eCoPlus Contact Role Administration

10. Contact Administration – eCoPlus Contact Role Administration

11. Contact Administration – eCoPlus Contact Role Administration

12. Contact Administration – eCoPlus Contact Role Administration

13. Release AQ Changes to Cancel Other codes
We've identified an issue in testing relating to the new Cancel Other codes
In briefing BB issued on 15 August 2014, we informed you about the new Cancel Other codes, due to be implemented as part of Release AQ. We're sorry to tell you that due to an issue found in testing, we have had to make changes to the text format of the Cancel Other messages.
The Release AQ XML documentation 'Wholesale B2B L2C T2R Rel AQ ' will be updated accordingly.
Existing Cancel Other reason in BTW
New  Cancel Other reason in BTW
Cancel Other-Failure To cancel
CancelOther Fail To Cancel
Cancel Other-Purchased a Different Product/Service
CancelOther Different Product
Cancel Other-Deliberate Attempt to Mislead
CancelOther Attempt Mislead
Cancel Other-Customer Has Never Been Contacted
CancelOther No Contact
Cancel Other-No Authorisation Given To Transfer
CancelOther No Authorisation
Cancel Other-Current CP Inflight Order
CancelOther Current CP Order