1. These measures are applicable to the 20C Broadband Network. The information contained in this briefing is confidential as per your terms and conditions with BT. Please do not forward republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change Network Availability - Lost Minutes/EU/Month : This is the actual amount of Network downtime per month averaged across all End Users. Network Availability - % : Measure of the Network minutes that was available in each month.

2. These measures are applicable to the 20C Broadband Network. The information contained in this briefing is confidential as per your terms and conditions with BT. Please do not forward republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change This is the amount of service affecting incidents that happened each month.

3. These measures are applicable to the 20C Broadband Network. The information contained in this briefing is confidential as per your terms and conditions with BT. Please do not forward republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change Ave EU Impact : This is the average number of EUs affected each month ATTC : This is the average time taken to clear an Incident

4. These measures are applicable to the 21C Broadband Network. The information contained in this briefing is confidential as per your terms and conditions with BT. Please do not forward republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change Network Availability - Lost Minutes/EU/Month : This is the actual amount of Network downtime per month averaged across all End Users. Network Availability - % : Measure of the Network minutes that was available in each month.

5. These measures are applicable to the 21C Broadband Network. The information contained in this briefing is confidential as per your terms and conditions with BT. Please do not forward republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change This is the amount of service affecting incidents that happened each month.

6. These measures are applicable to the 21C Broadband Network. The information contained in this briefing is confidential as per your terms and conditions with BT. Please do not forward republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change Ave EU Impact : This is the average number of EUs affected each month ATTC : This is the average time taken to clear an Incident