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Instant Messaging what’s so gr8 about it? Cybertour | March 18 | Cindi Trainor.

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Presentation on theme: "Instant Messaging what’s so gr8 about it? Cybertour | March 18 | Cindi Trainor."— Presentation transcript:

1 Instant Messaging what’s so gr8 about it? Cybertour | March 18 | Cindi Trainor

2 What is IM? Communicate real-time Users are notified when others come online Can share files, communicate via video with most programs

3 Why Use IM? Instant communication Send links, files, photos instantly Can multi-task Our users are familiar with it

4 Common Features Contacts list Customize your messages’ appearance Games Send and receive files Multi-user chat Profiles “Display picture” – an icon representing you Privacy features Log conversations Set your status: “away,” “offline,” “busy,” etc. Emoticons (“smilies”)

5 But… chat reference? IM is chat reference Hosted systems can be expensive, OR Use IM to supplement hosted system

6 Who Uses IM? Used by over 53 million American adults (43% of internet users) 11 million adults use it at work 36% use it every day 24% exchange IMs more frequently than (46% of gen-Ys) Pew/Internet & American Life Project, “How Americans Use Instant Messaging,” 9/2004

7 Who uses IM? Hundreds of libraries! UNC Chapel Hill: undergradref (AIM) CSBSJU: csbsjulibraryref (AIM, Yahoo, ICQ & MSN) Wake Forest U: askzaklive (AIM) UVa: UVALibRef or SELQuestions (AIM) UIUC: askUIUC or askundergrad (AIM) Homer Township (IL) PL: homerlib (AIM) Marin County PL: MarinLibrary (AIM & Yahoo) Very probably, many of your colleagues…

8 Most Popular Programs AOL Instant Messenger (AIM) Yahoo! Messenger MSN Messenger ICQ

9 Which one to use? AIM is most popular Survey your users, family, and friends What is in use at work? Why not use them all?

10 Multi-network IM: Trillian Connects to AIM, Yahoo, MSN, ICQ, and IRC One contacts list Most of the popular features are available

11 Demo

12 More information “Virtual Reference: Alive & Well” Brenda Bailey-Hainer, LJ, 1/15/05 “To Chat or Not to Chat – Taking Another Look at Virtual Reference” Searcher, July 2004 (Part 1) & September 2004 (Part 2) Chat Reference: a Guide to Live Virtual Reference Services. Jana Smith Ronan. Libraries Unlimited: these slides

13 Thank you! Cindi Trainor The Libraries of The Claremont Colleges Claremont, CA AIM & Yahoo: cinditrainor


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