1. © Castle Care-Tech 2003 1 Euro MERiDIAN Automatic Remote Maintenance Software ARM ® The flexible, automated solution to your security servicing needs.

2. © Castle Care-Tech 2003 2 Castle Care-Tech ARM ® software ARM ® ARM ® software provides a fully automated solution to Remote System Maintenance. All you need is an ARC PC and Castle Euro- MERiDIAN Control Panels.

3. © Castle Care-Tech 2003 3 Euro-MERiDIAN with ARM ® software ARM ® Whenever Engineer Menu is accessed At 00:00 hours each day At 07:00 hours each day Whenever any fault occurs The control panel contains a unique Maintenance Log that is constantly updated during its normal operation

4. © Castle Care-Tech 2003 4 Euro-MERiDIAN with ARM ® software ARM ® This ‘rolling history’ maintains an accurate and constant record of the exact operational and electrical status of the system It provides the basis for Automatic Remote Maintenance ®.

5. © Castle Care-Tech 2003 5 Keypads PSU  HISTORY Last 4 Set/Unset Events Isolated Zones Eng. Menu 00:00 Daily Zones on Soak Test Panel: 13.7 v 1.2 A Battery: Float 200 mA Keypad: 12.8 v ZEM: 13.7 v 800 mA Panel: 12.9 v 700 mA ZEM: 12.0 v 600 mA Problem Events 07:00 Daily T Inactive Zones ? ZEM ARM ®

6. © Castle Care-Tech 2003 6 ARM ® Engineer Commissions System. Panel dials the service desk. ARM® creates customer file in database, stores commissioning data. Tells panel Date+Time of maintenance ‘visit’. 93 18 a 02:00 – Control Panel calls ARM® computer at the installer’s service desk and uploads the maintenance history How ARM ® Works Control Panel updates its internal maintenance history with detailed, vital information including: 93 18 a System voltage & current, battery condition, zones on test, zone inactive, zones deliberately isolated, sounder status, wiring integrity and much, much more PC sets date and time for panel to make the next ARM maintenance call The panel prompts the user to perform routine sounder test and walk test. The results are stored in the maintenance log.

7. © Castle Care-Tech 2003 7 ARM ® PC analyses site information and compares results with database record. Finalises report and prints it out. Thinking… Service Desk operator mails reports to customers, and schedules engineer visits to sites where corrective action has been highlighted. How ARM ® Works

8. © Castle Care-Tech 2003 8 Benefits of ARM ® ARM ® Faster and more effective service scheduling that guarantees maintenance performance The depth of service no longer depends to a large degree on the integrity of the maintenance engineer A full electrical and operational service can be done quickly and effectively without the need for an engineer on site. To the Installer:

9. © Castle Care-Tech 2003 9 Benefits of ARM ® ARM ® Renews his confidence in his security system. Provides re-assurance that his system has been painstakingly checked, and can be relied on to work in anger. A full printed report confirms this position. To the Client:

10. © Castle Care-Tech 2003 10 Benefits of ARM ® ARM ® More effective risk protection Adds confidence that the risk is fully protected, and that detection coverage is complete To the Insurer:

11. © Castle Care-Tech 2003 11 Benefits of ARM ® ARM ® False alarm reduction Well maintained systems with early warning of developing faults reduces the risk of false alarms To the Police:

12. © Castle Care-Tech 2003 12 Benefits of ARM ® ARM ® Enhanced profitability Companies using ARM ® reduce their costs, increase efficiencies and become more profitable To the Bank Manager:

13. © Castle Care-Tech 2003 13 www.castle-caretech.com A Castle Care-Tech Presentation ARM ®