1. Samuel Garment Factory Owned by a Hong Kong based company, Excel Capital Industries, Ltd. Owned by a Hong Kong based company, Excel Capital Industries, Ltd. Built in 1988 in Shenzhen, China Built in 1988 in Shenzhen, China 2500 square feet 2500 square feet 200 sewing machines 200 sewing machines 300 workers 300 workers Produce 30,000-40,000 pieces per month Produce 30,000-40,000 pieces per month Produce brands: Produce brands: s.Oliver, QS, Otto, comma for Germany s.Oliver, QS, Otto, comma for Germany Everlast, Converse for Denmark Everlast, Converse for Denmark Agnes B for Japan Agnes B for Japan

3. MGT 301 Operations Management Instructor:Susan K. Williams Instructor:Susan K. Williams Office:330 Office:330 Phone:523-0940 Phone:523-0940 E-mail: USE VISTA EMAIL

4. Schedule Class Hours: Class Hours: MGT 301-02:T/Th 9:35–10:50CBA 437 MGT 301-02:T/Th 9:35–10:50CBA 437 MGT 301-03:T/Th 11:10–12:25FCB 336 MGT 301-03:T/Th 11:10–12:25FCB 336 MGT 450/550T/Th4:00–5:15FCB 436 MGT 450/550T/Th4:00–5:15FCB 436 Office Hours: Office Hours: Tue/Thurs 2:00 – 3:00 pm Tue/Thurs 2:00 – 3:00 pm Or by appointment Or by appointment

5. Course description To acquaint the student with the concepts and tools necessary to cope with the tradeoffs of managing stability but planning for change in an environment of global competition. To acquaint the student with the concepts and tools necessary to cope with the tradeoffs of managing stability but planning for change in an environment of global competition. Concepts and tools include decision theory, statistical process control, forecasting and planning, inventory management, scheduling, queuing theory, and quality in the design of good services, and processes. Concepts and tools include decision theory, statistical process control, forecasting and planning, inventory management, scheduling, queuing theory, and quality in the design of good services, and processes.

6. Prerequisites: Business major status (or CIS 120, Mat 119, and BA 201 for non-business majors). Prerequisites: Business major status (or CIS 120, Mat 119, and BA 201 for non-business majors). Textbook: Operations Management, Heizer & Render, Prentice Hall, 8 th edition Textbook: Operations Management, Heizer & Render, Prentice Hall, 8 th edition

7. VISTA vista.nau.edu vista.nau.edu Note: no www Note: no www Help available 24/7 Help available 24/7 928-523-9294 928-523-9294 1-888-520-7215 1-888-520-7215 StudentComputing@nau.edu StudentComputing@nau.edu StudentComputing@nau.edu http://www4.nau.edu/achd/ http://www4.nau.edu/achd/ http://www4.nau.edu/achd/ CHECK BROWSER!! CHECK BROWSER!!

8. Syllabus Buzz Group Group 1 – Class notes Group 2 – Grading policy Group 3 – Assignments Group 4 – VISTA Quizzes Group 5 – Project Group 6 – In-class activities Group 7 – Final Group 8 – Class attendance Honor policy Honor policy

9. Syllabus Buzz Group Form group – count off 1..8 Form group – count off 1..8 Introduce yourselves Introduce yourselves Pick a spokesperson Pick a spokesperson Read your section of the syllabus Read your section of the syllabus Ask me privately any questions you have regarding your topic Ask me privately any questions you have regarding your topic Help prepare spokesperson to Help prepare spokesperson to Present a summary of your section Present a summary of your section Answer class questions regarding your section Answer class questions regarding your section

10. Class Notes Complete Power Point slides are available on the web page. Complete Power Point slides are available on the web page. Note packet may be Note packet may be purchased at the CBA supply center purchased at the CBA supply center printed on your own printer. printed on your own printer.

11. Class Notes for ITV If you wish to purchase the packet from the CBA supply center, please email your address to: If you wish to purchase the packet from the CBA supply center, please email your address to: services-s@mail.cba.nau.edu Then call. Ask for their number. You will need to pay for the packet before it can be sent. (VISA or MasterCard) Then call. Ask for their number. You will need to pay for the packet before it can be sent. (VISA or MasterCard) Any problem – email me ASAP. Any problem – email me ASAP.

12. Grading Policy Assignments 25% Project 25% Quizzes 20% In-class 5% Final 25% A 90% or above B80-89% C70-79% D60-69% FBelow 60% The instructor may lower cutoffs depending on class performance

13. Assignments There will be 7 assignments throughout the semester. There will be 7 assignments throughout the semester. These assignments will be computer assignments that require the use of These assignments will be computer assignments that require the use of Excel Excel Excel OM Excel OM Comes with the text Comes with the text Available in the CBA labs and student lounge Available in the CBA labs and student lounge Available to download from the website Available to download from the website Word or other word processor Word or other word processor

14. Assignments (cont) All assignments All assignments Contain an A4 Report Contain an A4 Report Must be typed Must be typed Show all work Show all work You will be required to work with a partner. There is a 10% penalty for turning in an assignment by yourself. You will be required to work with a partner. There is a 10% penalty for turning in an assignment by yourself. We will form partnerships during class and you may choose a partner to work with. We will form partnerships during class and you may choose a partner to work with.

15. Quizzes Material on a quiz will be the information covered since the last quiz. Material on a quiz will be the information covered since the last quiz. There will be a total of 12 quizzes. There will be a total of 12 quizzes. Quizzes will be taken outside of class time using VISTA Quizzes will be taken outside of class time using VISTA You will have a week to complete the quiz. You will have a week to complete the quiz. NO MAKE-UP QUIZZES. NO MAKE-UP QUIZZES.

16. Project This is a group term project. You and your partner will work with another partnership that the instructor will assign. This is a group term project. You and your partner will work with another partnership that the instructor will assign. The purpose of this project is for you to explore the operations function of an existing organization. The purpose of this project is for you to explore the operations function of an existing organization. Your group is expected to select an organization and a process. This may be a service organization, a manufacturing organization, a government entity, a health service organization. Your group is expected to select an organization and a process. This may be a service organization, a manufacturing organization, a government entity, a health service organization. Your selection must be approved by the professor. Your selection must be approved by the professor.

17. In-class activities There will be many in-class activities. There will be many in-class activities. Demonstrations Demonstrations Computer game Computer game Games Games Group discussions Group discussions Presentations Presentations After each activity, you will have a brief writing assignment which will be turned in for all or nothing credit. After each activity, you will have a brief writing assignment which will be turned in for all or nothing credit.

18. In-class activities One of every 5 of these buzz groups will be dropped. So if there are 20 in-class activities with buzz groups, only your best 16 will be included in the grade. One of every 5 of these buzz groups will be dropped. So if there are 20 in-class activities with buzz groups, only your best 16 will be included in the grade. There will be no make-ups for the in-class activities. There will be no make-ups for the in-class activities. Some in-class activities will occur as scheduled and announced. Some will be unscheduled/unannounced in-class activities. Some in-class activities will occur as scheduled and announced. Some will be unscheduled/unannounced in-class activities.

19. Final Final will be COMPREHENSIVE, CLOSED BOOK, and CLOSED NOTES. Final will be COMPREHENSIVE, CLOSED BOOK, and CLOSED NOTES. Any necessary formulas or tables will be provided. Any necessary formulas or tables will be provided. Calculators may be used during the exam. Calculators may be used during the exam. Calculators may not be shared during the exam. Calculators may not be shared during the exam. For the final, you must attend the section for which you are registered. For the final, you must attend the section for which you are registered. The final exam is mandatory for all students. The final exam is mandatory for all students.

20. Final (cont) Missed final Missed final An unexcused absence will result in an F for the class. An unexcused absence will result in an F for the class. In the case of an excused absence, arrangements will be made with the professor. In the case of an excused absence, arrangements will be made with the professor.

21. Final (cont) An excused absence will be granted only for an absence that meets all of the following conditions: 1) the instructor is notified PRIOR to the exam and the instructor APPROVES the absence prior to the exam OR 2) In the case of an unforeseen emergency absence, appropriate documentation is provided – police report, doctor’s report, etc…

22. Policies Class Attendance Class Attendance You are encouraged to attend all classes. You are encouraged to attend all classes. If you miss a class, you may attend the corresponding class from another section. If you miss a class, you may attend the corresponding class from another section. EXCEPTION: You must take exams with the section for which you are registered. EXCEPTION: You must take exams with the section for which you are registered.

23. Policies Withdrawal Policy: You may withdraw from the class until the drop date, Oct 26, 2007. After this date, as per the college policy, you may not drop for academic reasons. Withdrawal Policy: You may withdraw from the class until the drop date, Oct 26, 2007. After this date, as per the college policy, you may not drop for academic reasons. Incomplete Policy: The I grade will be given only if a student, through no fault of his/her own, is unable to complete the course and has an excused absence from the final. Students receiving an I grade must contact the instructor ASAP and no later than the first week of the following semester to setup the contract for completing the course. Incomplete Policy: The I grade will be given only if a student, through no fault of his/her own, is unable to complete the course and has an excused absence from the final. Students receiving an I grade must contact the instructor ASAP and no later than the first week of the following semester to setup the contract for completing the course.

24. Policies (cont) Honor Policy: Exams and quizzes will be “closed-book” and are to be the sole work of each student. Anyone cheating or assisting another during an exam or quiz will be given a 0 for that exam/quiz and possibly a grade of F for the class. College procedures will be followed and the undergraduate dean will be notified. If warranted, additional action will be taken. Assignments should be the work of the partners. In particular, the executive summary must be unique to the partnership. Honor Policy: Exams and quizzes will be “closed-book” and are to be the sole work of each student. Anyone cheating or assisting another during an exam or quiz will be given a 0 for that exam/quiz and possibly a grade of F for the class. College procedures will be followed and the undergraduate dean will be notified. If warranted, additional action will be taken. Assignments should be the work of the partners. In particular, the executive summary must be unique to the partnership. University Policies: University policies regarding Safe Working and Learning Environment, Students with Disabilities, Institutional Review Board, Academic Integrity, and Classroom Management are attached. University Policies: University policies regarding Safe Working and Learning Environment, Students with Disabilities, Institutional Review Board, Academic Integrity, and Classroom Management are attached.

25. Questions??

26. Buzz Group: Getting to know you 1. Name 2.Where are you from? 3.Why did you come to NAU? 4.What is your major? 5.What have you DISLIKED most about other classes that you have taken? 6.Are you currently working? Where and position? 7.Did you do anything fun or interesting over the break/summer?