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Dessert & Learn How Your Telephone Is Costing You NP’s & $1000’s Every Month Your Name.

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Presentation on theme: "Dessert & Learn How Your Telephone Is Costing You NP’s & $1000’s Every Month Your Name."— Presentation transcript:

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2 Dessert & Learn How Your Telephone Is Costing You NP’s & $1000’s Every Month Your Name

3 Dessert & Learn Use this slide to introduce yourself, your company, history, etc

4 How Much Is A New Patient/Client Worth? New Patient Should Be Worth At Least $1000 In The First Year

5 So Why Can’t Offices Get More New Patients? What They Actually Capture What They Don’t Even See

6 What’s The Missed Opportunity? Issues With Your Phone Dropped or Disconnected Calls Issues With Your Ability To Answer Calls That Go To Voic Calls That Get A Busy Signal Calls That Ring, Ring, Ring & Caller Hangs Up Because No One Answers Fact: 87% of New Clients Who Call An Office Do NOT Leave A Message/Voic

7 Dropped or Disconnected Calls Occurs In Over 90% Of The Offices We Work With Majority Of Docs/Staff Have No Clue It’s Occurring Results Because Of A Poor “Hunt Sequence”

8 The Hunt Sequence

9 Either Controlled By The Phone Company Or Controlled By Your Phone System Directly 90% Of Time It’s Not Working Properly

10 Where Is The Problem Located? 2 Possible Areas: With The Phone Company Most Team Members Were Unaware That They Should Be Testing Their Hunt Sequence On A Monthly Basis & If Problems Seen, Alert Their Phone Carrier So They Can Reprogram The Correct Sequence

11 Where Is The Problem Located? 2 Possible Areas: With The Phone System Itself Most Team Members Have Had 0 Training On How To Operate Their Phone System or How To Know When It’s Not Rolling Over Properly Result? Dropped or Disconnected Calls Means New Patients Can’t Get Through To Make An Appointment

12 Solutions? Test Your Lines. Have Someone Talking On Line 1. Have Someone Call In On A Cell Phone & See If It Rolls Over & Rings On Line 2. Have Someone Answer That Phone. Caller #3 Should Then Call In & See What Happens. If Any Calls Get Disconnected/Dropped, Then You Know You Have An Issue

13 Solutions? If You Do Have A Problem Start With Your Phone Carrier To See If They Can Fix The Issue. Retest It After They Said They Fixed It (Many Times They Don’t Do It) If It’s Your Phone System, Then Hire A Phone Technician Or Whomever Set The Phones Up Originally To Come In & Test The Programming Of The Phone, Fix It, & Train The Staff On How To Do This In The Future

14 Result? More New Patient Calls Will Get Through For You To Schedule Appointments

15 What’s The Missed Opportunity? Issues With Your Ability To Answer Calls That Go To Voic Calls That Get A Busy Signal Calls That Ring, Ring, Ring & Caller Hangs Up Because No One Answers Fact: 87% of New Clients Who Call An Office Do NOT Leave A Message/Voic

16 Missed, Unanswered, Get Busy Signal Average Office Misses Potential New Patient Calls/Month

17 How Much Is A New Patient/Client Worth? Missed Calls Per Month Result: You Are Conservatively Losing $50,000 or More Every Month & Don’t Even Realize It! That’s Where We Come In To Bring These Type Of Issues To Light

18 That Costs You $40,000-$50,000 A Month In Lost Revenue! Why? Poor Telephone Management 2 Actual Phones At Front Desk, One Person On Hold With Insurance Company, One Confirming Patients For Next Day Means New Patients Can’t Get Through. Lines Are Tied Up

19 Why? Understaffed, Not Enough People To Handle Volume Of Calls Received Existing vs NP Conflict Too Many Tasks Going On… Calling On Friday, Saturdays & No One There To Answer The Call Everyone In Office Takes Lunch From 1-2pm So No One Is There To Take New Patient Calls

20 Don’t Worry, It’s Not Too Late

21 Solution? If One Person At Front Desk: Hire A Second. If You’re Trying To Grow You Need To Have That Capacity In Place. Stagger Lunches: Someone Goes To Lunch From Noon-1pm, Someone Goes From 1-2pm. This Way, Someone Is Always There To Answer The Phone. Rotate Who Goes When Every 2 Weeks To Keep It Fair If Patients Are Calling On Fridays, Pay Someone To Be There At Least From 8am-1pm To Capture Those Appointments. It’s Worth The Investment

22 SOLUTION? THE OFFICE CELL PHONE HOW IT WORKS You Can Add A Cell Phone with Unlimited Calls and Texts To Your Existing Cell Phone Plan for Less Than $10/month. The office cell phone stays at the Front Desk or With Office Manager and can go home at night with one team member THE INCENTIVE Any Patient Scheduled After Work Hours Allows Your Staff To Earn Extra $ THE PURPOSE-Less Missed, Unanswered, Busy Calls FREES UP THE NP PHONE LINES:  Confirm Insurance Benefits For Patients Using This. If On Hold & Main Line Phone Rings, You Now Have Freedom To Grab It  Confirm Patient Appointments  Can Be Used To Answer After Hours Calls

23 SOLUTION How Can We Reduce Missed Calls Even Further?

24 Patent Pending Missed Call Text Alert Feature Never miss another new patient call again Any Missed call will be texted To the office phone within 10 seconds

25 Why Not Alerts? Not In Real Time: Most Say They Get Them To Staff “With In The Hour” Our Text Alert Happens Within 10 Seconds Of Call Getting Missed Majority Of Staff Don’t Check Their Work Except For 1 or 2 Times A Week At Most

26 Why Not Alerts? Office Cell Phone Rings Like The Bat Phone So When Text Alert Hits, They Know To Respond

27 Missed Calls By The Day Day Of The WeekMissed Calls Monday0 Tuesday2 Wednesday1 Thursday2 Friday10 Saturday0

28 Missed Calls By The Hour Time RangeMissed Calls 7am - 8am4 8am - 9am0 9am - 10am0 10am - 12pm0 12pm - 1pm4 1pm - 2pm8 2pm - 3pm0 3pm - 4pm1 4pm - 5pm0 5pm - 6pm2 6pm - 7pm1 7pm - 8pm3

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30 What’s The Cost? If A NP Is Worth $1000 In The First Year Alone, Most Offices Are Losing A Minimum $50,000- $80,000/Month In Lost Revenue From Missed Opportunities, Poor Staff Efficiency & Ineffective Marketing Mediums, Our Monthly Fee Is Pennies In Comparison

31 What’s The Cost? Starting At: $197/month Includes: Text Alert Feature, Missed Call Report Listing Missed Calls By The Hour, The Day & The Week

32 What Else Can We Do For You? Standard Service: $XXX/month Includes: List Data Included with this amount

33 We Can Track It All! Platinum Service: $XXX/month Includes: List all services included under this price Leave Doc Info on your big services Try to leave with them signed up for the $197/month Missed Call Feature at minimum to Get foot in door If Interest from doc, schedule separate presentation just for him on your other services and features of CT ROI.

34 Questions?


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