1. The Competent Leisure Services Manager chapter 1
Hurd PP, AU CE check, chapter 1

2. What Is Management?
Hurd PP, AU CE check, chapter 1

3. Efficiency & Effectiveness
Minimizing the amount of resources an organization wastes
What makes businesses efficient? Inefficiency?
Effectiveness
How capable an organization is of achieving its goals and objectives
Starbucks ap?; Amazon 1 click order; Reggienet grades;
Hurd PP, AU CE check, chapter 1

4. Financial Resources Budget, income
What does a manager do to manage financial resources?
How money is spent, what programs offered, equip purchases, budget cuts, resource allocation
Hurd PP, AU CE check, chapter 1

5. Physical Resources Things people see and associate with the agency
Resorts, roller coaster, park, trails, fitness equipment
What does a manager do to manage physical resources?
Hurd PP, AU CE check, chapter 1

6. Technology Resources
Aid in creation of products or provision of services
Examples???
What does a manager do to manage technology resources?
Hurd PP, AU CE check, chapter 1

7. Human Resources Arguably the most important & challenging resource
What does a manager do to manage human resources?
Hurd PP, AU CE check, chapter 1

8. Universality of Management
Management has a universality that makes it applicable to all fields, not just parks and recreation.
All managers coordinate and integrate resources. The difference lies in what those resources are.
Hurd PP, AU CE check, chapter 1

9. What is going to make you an efficient & effective manager??

10. Model of Effective Performance
Individual’s competencies
what a person CAN do & not necessarily what they actually do
Job’s demands
expectations on the job, tasks performed, role the manager assumes in the organization
Hurd PP, AU CE check, chapter 1

11. Model of Effective Performance
Org environment
climate & culture of the organization;
structure,
policies,
mission, goals
internal & external environments
Hurd PP, AU CE check, chapter 1

12. Which element of the model of effectiveness can you control right now?

13. Competency-Based Management
Hurd PP, AU CE check, chapter 1

14. Skills, Knowledge, abilities Characteristics, abilities
Competencies
Job skills - hard skills
Prepare a budget
Establish priorities
Develop goals & objectives
Characteristics - soft skills
Lead by example
Open minded & receptive to new ideas
Be honest & ethical
Skills, Knowledge, abilities
Job is a mix
When are these skills developed?
First focused on job skills
Characteristics, abilities

15. Competencies Hard Skills Soft Skills Know mgt principles
Written communication
Customer service
Time management
Evaluation
Flexible & adaptable
Creative & innovative
Have patience
Be open minded
Take initiative

16. Competencies Characteristics Job Skills CEO Entry Level
Entry level – more focused on skills, ie. Academic prep doesn’t include characteristics (soft skills)
CEO – have the experience & developed job skills, continue to develop characteristics.
Characteristics are more difficult to learn and develop, ie. Being diplomatic, flexibility, open minded
Didn’t have the experience to develop many characteristics when we were in entry level positions.
Job Skills
Entry
Level

17. Entry-Level Competencies
Business acumen
Communication
Community relations
Interpersonal skills
Management techniques
Planning and evaluation
Hurd PP, AU CE check, chapter 1

18. Four Main Uses of Competencies
1. Establish training and development benchmarks
2. Drive hiring criteria
3. Set standards that are used for evaluation purposes
4. Form the basis for career development and career advancement
Hurd PP, AU CE check, chapter 1

19. Management vs. Leadership
The process of coordinating and integrating resources in order to effectively and efficiently achieve organizational goals and objectives
Leadership
Interpersonal influence over others aimed to achieve organizational goals & objectives

20. Mgr vs Leader Manager Leader Plan, organize, coordinate
Short range view
Accepts the status quo
Eye on the bottom line
Assign a task
Focus on system & structure
Inspire & motivate
Long range perspective
Challenges status quo
Eye on the horizon
Define a purpose
Focuses on people.
Hurd PP, AU CE check, chapter 1