Presentation on theme: "The Competent Leisure Services Manager chapter 1"— Presentation transcript:
1 The Competent Leisure Services Manager chapter 1 Hurd PP, AU CE check, chapter 1
2 What Is Management?Hurd PP, AU CE check, chapter 1
3 Efficiency & Effectiveness Minimizing the amount of resources an organization wastesWhat makes businesses efficient? Inefficiency?EffectivenessHow capable an organization is of achieving its goals and objectivesStarbucks ap?; Amazon 1 click order; Reggienet grades;Hurd PP, AU CE check, chapter 1
4 Financial Resources Budget, income What does a manager do to manage financial resources?How money is spent, what programs offered, equip purchases, budget cuts, resource allocationHurd PP, AU CE check, chapter 1
5 Physical Resources Things people see and associate with the agency Resorts, roller coaster, park, trails, fitness equipmentWhat does a manager do to manage physical resources?Hurd PP, AU CE check, chapter 1
6 Technology ResourcesAid in creation of products or provision of servicesExamples???What does a manager do to manage technology resources?Hurd PP, AU CE check, chapter 1
7 Human Resources Arguably the most important & challenging resource What does a manager do to manage human resources?Hurd PP, AU CE check, chapter 1
8 Universality of Management Management has a universality that makes it applicable to all fields, not just parks and recreation.All managers coordinate and integrate resources. The difference lies in what those resources are.Hurd PP, AU CE check, chapter 1
9 What is going to make you an efficient & effective manager??
10 Model of Effective Performance Individual’s competencieswhat a person CAN do & not necessarily what they actually doJob’s demandsexpectations on the job, tasks performed, role the manager assumes in the organizationHurd PP, AU CE check, chapter 1
11 Model of Effective Performance Org environmentclimate & culture of the organization;structure,policies,mission, goalsinternal & external environmentsHurd PP, AU CE check, chapter 1
12 Which element of the model of effectiveness can you control right now?
13 Competency-Based Management Hurd PP, AU CE check, chapter 1
14 Skills, Knowledge, abilities Characteristics, abilities CompetenciesJob skills - hard skillsPrepare a budgetEstablish prioritiesDevelop goals & objectivesCharacteristics - soft skillsLead by exampleOpen minded & receptive to new ideasBe honest & ethicalSkills, Knowledge, abilitiesJob is a mixWhen are these skills developed?First focused on job skillsCharacteristics, abilities
15 Competencies Hard Skills Soft Skills Know mgt principles Written communicationCustomer serviceTime managementEvaluationFlexible & adaptableCreative & innovativeHave patienceBe open mindedTake initiative
16 Competencies Characteristics Job Skills CEO Entry Level Entry level – more focused on skills, ie. Academic prep doesn’t include characteristics (soft skills)CEO – have the experience & developed job skills, continue to develop characteristics.Characteristics are more difficult to learn and develop, ie. Being diplomatic, flexibility, open mindedDidn’t have the experience to develop many characteristics when we were in entry level positions.Job SkillsEntryLevel
17 Entry-Level Competencies Business acumenCommunicationCommunity relationsInterpersonal skillsManagement techniquesPlanning and evaluationHurd PP, AU CE check, chapter 1
18 Four Main Uses of Competencies 1. Establish training and development benchmarks2. Drive hiring criteria3. Set standards that are used for evaluation purposes4. Form the basis for career development and career advancementHurd PP, AU CE check, chapter 1
19 Management vs. Leadership The process of coordinating and integrating resources in order to effectively and efficiently achieve organizational goals and objectivesLeadershipInterpersonal influence over others aimed to achieve organizational goals & objectives
20 Mgr vs Leader Manager Leader Plan, organize, coordinate Short range viewAccepts the status quoEye on the bottom lineAssign a taskFocus on system & structureInspire & motivateLong range perspectiveChallenges status quoEye on the horizonDefine a purposeFocuses on people.Hurd PP, AU CE check, chapter 1
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