1. Welcome to UKSG webinars We strive to make your participation in UKSG webinars as enjoyable and trouble-free as possible. You may therefore like to read the information below to help you prepare. General recommendations: A headset if you wish to join the webinar using your computer and VoIP (Voice over Internet Protocol) Close all applications not in use A wired internet connection (wireless can affect VoIP) plugged in via a LAN cable Keep mobiles etc. away from your computer System requirements: Internet connection (preferably broadband) Windows® 8, 7, Vista, 2003 Server or XP Mac OS® X 10.6 (Snow Leopard®) or newer Internet Explorer® 7.0 or newer Mozilla® Firefox® 4.0 or newer Safari™ 3.0 or newer Google Chrome™ JavaScript™ We cannot anticipate all browsers and firewalls, some of which may prevent access to the webinars or web cams. Please speak to your IT department if you think an institutional firewall may affect your participation. Optimal Firewall Configuration Factsheet: http://img.citrixonline.com/dtsimages/ad/pdf/OSDFirewallSpec.pdf Mobile devices: Both Android and iOS mobile devices can be used to join a webinar. First download the free Citrix GoToWebinar app from your usual app store. Recording: All UKSG webinars are recorded and the link to the recording is sent by e-mail to all those who registered, usually within 48 hours. Recordings include audio and slides, but do not, at present, include web cam video (if used). Recordings are streamed in.asf or.asx format and will need VLC Media Player to view them (http://www.videolan.org/vlc/index.en_GB.html). Mac users may also use VLC Media Player or a Mac converter such as Flip4Mac. Alternatively, you may request access to download a.wmv version.http://www.videolan.org/vlc/index.en_GB.html Citrix GoToWebinar Attendee Guide: http://support.citrixonline.com/en_US/webinar/downloaddocument/G2WD000 03 We hope you find this information useful. Should you have any further questions or queries, please contact Maria Campbell, maria@uksg.org.

2. How to participate The slides and web cams ‘Viewer’ is on the left of your screen and the ‘Control Panel’ on the right. To view slides in full screen, click ‘maximise’ on the Slide Viewer. (Or click the ‘View’ menu and ‘Full Screen’.) Click the ‘View’ menu and ‘Window’ to return to window mode. ‘Minimise’ will take you away from the webinar screen. Click the Blue Flower down in your Start Bar to return. The speaker’s web cam should appear automatically when shared. You may ‘Hide/Show’ the web cam or change its position by clicking the ‘Webcams’ drop down at the top left of your viewer. Click the camera in the top right of the viewer to save a picture of the ‘Viewer’ to your desktop.

3. How to participate The Control Panel is on the right of your screen. Use the white arrow on the orange button to open and close it. To keep it open, click the ‘View’ menu and un- tick ‘Auto-hide Control Panel’. Use the ‘Earth’ drop down to select a language. Audio: Choose “Mic & Speakers” to use your computer and VoIP or Choose “Telephone” and dial in using the information provided Click ‘Sound Check’ to test your audio Questions: Submit questions and comments via the ‘Questions’ pane at any time ‘Raise hand’ if you wish to ask verbally Control Panel

4. About the webinars Audio problems: If you hear an echo and are listening through your computer (VoIP), try reducing the volume of your speakers. If faint, try increasing the volume! If you encounter further difficulties and are using VoIP, please mute your computer and join the audio conference by telephone. Click ‘Telephone’ in the ‘Audio’ pane of the control panel and follow the instructions. If you join by telephone, you may encounter feedback. Please mute your computer and continue listening by telephone. Please also ensure that you select ‘Telephone’ in the ‘Audio’ pane and enter the audio pin. Web cams: When shared, a ‘Webcams’ drop down will appear next to the ‘Zoom’ drop down in the top left of your ‘Viewer’. If you encounter problems, try toggling ‘Hide’ and then ‘Show’ webcams. Other problems: Please raise any other issues with the organiser (Maria Campbell) in the ‘Questions’ pane. In extremis, it is possible to leave and re-join the webinar for a better connection. Attendees are muted throughout a webinar unless invited to ask a question verbally. We usually take written questions via the ‘Questions’ pane. These are read out by the organiser and usually displayed in the Questions pane for all to see. To ask a question verbally, use the ‘Raise Hand’ button on the bottom left of the Control Panel. The organiser will then unmute you. We endeavour to respond to questions as quickly as possible. Questions may be answered after a webinar. A feedback survey displays at the end of the webinars – please complete it to help us improve. If you move away from the webinar screen, click the Blue Flower down in your Start Bar to return.

5. About UKSG UKSG’s vision is to use our breadth of knowledge and influence to facilitate an efficient information chain, a better information experience for scholars, and a world where all members of the scholarly and professional information supply chain understand each other. UKSG’s mission is to connect the information community and encourage the exchange of ideas on scholarly communication. With a membership of about 500 organisations, a third of them based outside the UK, we are the only organisation spanning the wide range of interests and activities across the scholarly information community of librarians, publishers, intermediaries and technology vendors. In a dynamic environment, UKSG works to: facilitate community integration, networking, discussion and exchange of ideas improve members' knowledge of the scholarly information sector and support skills development stimulate research and collaborative initiatives, encourage innovation and promote standards for good practice disseminate news, information and publications, and raise awareness of services that support the scholarly information sector We do this through: Our annual conference, One-Day Conference, Forum, training events, seminars and webinars Our journal, Insights, our e-mail discussion list (lis-e-resources) and e-mail newsletter, eNews Our Twitter, Facebook and LinkedIn profiles Our 'key issues' reports, research initiatives and collaborative projects Our online E-resources Management Handbook