Presentation on theme: "Presented by Colleen A. Rickenbacher, CMP, CSEP, CPC Lay-offs, Cutbacks and Closing Down: What Are You Doing to Make a Difference?"— Presentation transcript:
Presented by Colleen A. Rickenbacher, CMP, CSEP, CPC Lay-offs, Cutbacks and Closing Down: What Are You Doing to Make a Difference?
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How Etiquette and Protocol Can Make the Difference Changing Economy What You Need to Be Doing
Are You Taking Advantage of Every Opportunity Lay-offs, cutbacks, and closing down How prepared are you? What will separate you? What are your next steps? How can, believe it or not, etiquette and protocol help?
Do You Have Any Back-Up Plans? What should you be doing in this economy? How safe are our jobs? What are you plans if you lose your job or as an independent your business dwindles? Do you have a Plan B or C?
Possibilities Job eliminated Hours cut-back Transferred to a lesser paying job Not receiving full fees or even half Company shuts down No insurance No benefits No bonus and salary cut/freeze
Possible Options How to Start Preparing Database updated Connect and reconnect with leaders, past acquaintances and employers, peers Where are the jobs in our industry Who is hiring Read the papers, trade journals Attend meetings within budget and needs
If You Lose Your Job or Worried You Will Be visible, be social and be out there (three different things) Update your resume Be willing to change Partner/Share jobs Take classes Rebrand yourself
Thrive and Survive Rethink Reskill Rekindle Redefine Reestablish Return Reconnect Retouch Regroup Relearn Reactivate Review Re-up Redesign Recreate Reenhance Revamp Repeat is all again
Interviewing Again First time or first time after many years Be prepared Dress Portfolio/briefcase Have questions Many resumes Thank you note
Resume “The Whole Truth and Nothing But the Truth”
Resume The image you present to future employers Make your resume fit the job you want and the one you aspire to have Get their attention so grab them instantly Use statistics and numbers Power words and don’t constantly repeat
Resume Match the ad or job description Anticipate needs and be ready for solutions The length…be concise –Five years or less – one page –More experience – two pages –Extreme knowledge – three pages (I don’t agree)
Resume Watch length of descriptions…condense Watch an, a, the Do not identify yourself with “I” or “My” Eliminate unnecessary material –Marital status, age, irrelevant awards, scholarships, recreational activities, two mailing addresses, references or “available upon request,” previous supervisor names, middle name you never use
Resume Sell, sell, sell yourself Do you match the salary you want? Don’t save the best for last Have a friend read again and again Proofread many times Use plain, white paper and look professional Bring plenty **Reference: Taos Mountain, Inc. and #1 Resume Writing Services
Transitioning to a New Job Changing Positions Getting Adjusted… Or making your existing job better
Transition Know your employer and management team –Web sites and on-line references –Listen more than you talk –Observe and learn –Decision makers and process –Ask questions to gain information –But pay attention and stay engaged
Transition Office staff –Be careful of complainers and gossipers –Don’t be sucked into their negative feelings –Backstabbers Getting up to speed quickly –Meet with the team leader –Schedule a lunch or coffee with team players –Find out what has been done, still needs to happen –How do you fit in?
Joining the Team Becoming a Team Player –Join an organization/sports team –Involvement in office activities/committees –Offer assistance to co-workers –Take an assignment no one wants
The Extra Touch Be early for work Dress a notch above the norm When you meet someone new, focus on them Greet them with a good handshake and warm smile Always come prepared with notepad and pen…never ask them to repeat something to you or to borrow a notepad or pen
Things to Remember You were the boss or owner and now you are “an employee” Your decision might not be the final one You might have people that worked for you in the past and now your supervisor Things change and how you handle it can make the difference Get back on track
In the Meantime… Spend time with your family, friends Involve your family –Chores for children, allowances –Share cut-backs Go back to school to learn new trades Partnerships
First Impressions Your look Body language Handshakes and introductions Business card exchange Meetings Entrance and connecting Dining etiquette
Meetings and Interviews Treat a meeting like an interview –Arrive 5-10 minutes early (no more) and be ready –Remain standing while greeting and wait to sit –Always have your right hand free/firm handshake –Table shake –Use their name and good eye contact –Be prepared
Meetings Turn off cell phones Coffee/refreshments Check their Web site No big chitchat (a little personal talk is ok) Appropriate dress Gum Know when to leave Follow-up (24 hours)
My Suggestions Write articles Be visible Be socially there Create a high profile Serve on committees (not too many) or on Boards in the industry Be solid and dependable Remember...surround yourself with leaders
Plans Plans for the next 12 months Next 3 years Next 5 years Ultimate goals Rich and famous
Guidelines RSVPs Telephone Etiquette Electrical Devices E-mails –It is time to have some rules
Now Let’s Talk About Your Dining Etiquette Interviewing/Meeting Over a Meal
Dining Tips When to order Where to sit When to eat/drink The spread out Purses, glasses, junk, briefcases Woman’s role Paying the bill
Dining Big No’s Don’t act staved No doggie bags…ever No lipstick or toothpicks No gum Small bites so you will never talk with your mouth full
More No-No’s Difficult foods (what to order) Cutting Keep the pace Desserts and coffee Drinking
Be Prepared to Make the Difference Remember that etiquette and protocol can make that difference.
Be On Your Best Business Behavior Be On Your Best Cultural Behavior MPI Bookstore or www.colleenrickenbacher.com
Thank you! Colleen A. Rickenbacher, CMP, CSEP, CPC Colleen Rickenbacher, Inc. 10747 Rose Creek Court Dallas, TX 75238 USA 214.341.1677 214.341.1676 (fax) firstname.lastname@example.org www.colleenrickenbacher.com Author Be On Your Best Business Behavior and Be On Your Best Cultural Behavior
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