A wide range of strategies are available in addressing systemic barriers. Choose the approaches YOU want to take from the tools we introduce today. A public “media” strategy may work, or media may not see it as valuable – be careful not to burn bridges! Rome wasn't built in a day! With perseverance, building and preserving relationships with service providers and others will help achieve mutually acceptable results.
Take some distance – Put your emotions on the “back burner” and return to them later; get some perspective. Relax – Have a coffee or a glass of wine; read the paper; go to a gallery. Talk it out – Connect with family and friends; rant if you need to. Use humor – Laugh at the situation; release frustration. Strategize – Plan a way forward; sound out your plan with others.
Possible Partners "Individually, we are one drop. Together, we are an ocean.” - Ryunosuke Satoro
CPA Ontario staff Other disability organizations (Citizen Advocacy, Ottawa Community Support Coalition, Citizens with Disabilities Ontario, March of Dimes, MS Society, etc.) Legal supports Family members Friends Government Partners (we will discuss meetings with decision makers later today)
Understanding the Barrier the value of research
Role Playing – Verbal Language Role play example: http://www.youtube.com/watch?v=QFOvbIpE1Ms
When we use the term “You do this” or “You’re like that” this may be perceived by the other person as accusatory. When we use the term “I feel like this is what happens”, this creates some distance – and the other person is less defensive.
SCENARIO 1: Mall PERSON 1 is using a mobility aid (walker, wheelchair, etc.) is in the mall and can’t get into a store. She asks a store clerk if he/she can get something, only to be asked, “Don’t you have a nurse to do this for you?”
SCENARIO 2: Crowded public transit bus PERSON 1 in a wheelchair overhears PERSON 2 that people with disabilities should use designated wheelchair bus, not the able-bodied public bus.
SCENARIO 3: Crowded public transit bus PERSON 1 in a wheelchair motions to PERSON 2 to give up his seat so he/she can get on the bus. PERSON 2 does not comply.
SCENARIO 4: Home PERSON 1 who has a disability is on the phone with PERSON 2, the attendant services case manager. The attendant has not shown up for the scheduled shift.
ACT THE SCENE Part 1: PERSON 1 uses “You do” language.
ACT THE SCENE Part 2: PERSON 1 uses “I feel” language
The impact of assertive communication: http://www.youtube.com/watch?v=mjFuyZydvhg
Role Playing – Body Language Role play example: http://www.youtube.com/watch?v=hCEUDAMuNg0
Body language is conveyed through signals that we send with our facial expressions, eye contact, posture and tone of voice. While less obvious than verbal language, body language is important. It gives an impression with respect to how you feel and how open you are to working with others to resolve systemic barriers.
SCENARIO : Employer’s office PERSON 1 with a physical disability is late for work because of the accessible transit bus being late that morning. PERSON 2 is the employer that does not understand why this happens.
ACT THE SCENE Part 1: PERSON 1 uses body language that is not engaging when explaining the situation.
ACT THE SCENE Part 2: PERSON 1 uses body language that is engaging.
When interacting with someone in a more confrontational context, be aware, if you use a wheelchair, that the person talking to you may be “towering” above you. Remind yourself that this does not mean that the person is “towering” above you in terms of the points you make. Consider asking the person to sit down at eye level with you.