2. Managerial Mediation: A Core management competency The Manager-as-Mediator Seminar ™ Presented by Ray Rusin

3. Foundation Ideas Good mediation techniques can be used by non- professional mediators. Mediation does not always require a third party. Mediation does not require an “event”. Organizations, can and should strategically manage conflict.

5. Goals Introduce you to the concept of….. ImmediateLong term Outline some core management competencies, and Miss as little of the Ms. Nude volleyball tournament as possible! Managerial Mediation

6. Introductions What’s your name? Where are you from? What’s your job? Do you know about Managerial Mediation? Getting acquainted Tell me something a previous supervisor or manager did that indicated to you they were not very good at their job!

7. Poor management skills list

8. What are core competencies? Key Skill Areas (KSA’s) Leading Change  Creativity & innovation; Service motivation; Strategic Thinking; Vision; Flexibility; Continual learning Leading People  Integrity/honesty; Team building; Leveraging Diversity Results Driven  Accountability; Entrepreneurship; Customer service; Decisiveness; Technical credibility; Problem solving Business Acumen  Financial, Human resources, and Technology management Building Coalitions/Communication  Influencing/negotiating; Partnering; Interpersonal skills; Oral/written communication; Political Savvy ; Conflict resolution

9. Conflict resolution? Leading People  Integrity/honesty; Team building; Leveraging Diversity; Conflict resolution (Managerial Mediation)  Learn a new way of seeing conflict so that differences can be managed “on line” to prevent conflict  Think strategically about conflict Strategic management of conflict

10. What is Managerial Mediation? Key concepts A communication tool  no new skills are needed Simple “self-help” mediation  assumes no prior training  assumes no professional interest in mediation Not arbitration  manager does not decide the solution A way to help employees work together  performance problem is relational, not individual A business meeting about a business problem  not a personal or professional service A core management competency

11. A communication tool  no new skills are needed Simple “self-help” mediation  assumes no prior training  assumes no professional interest in mediation A way to help employees work together  performance problem is relational, not individual A business meeting about a business problem  not a personal or professional service A core management competency A key element in the strategic management of organizational conflict What is Managerial Mediation? Key concepts

12. When to use “Self-help” Mediation? Formal resolution Informal resolution by grievance/ADR/legal system Key concepts Conflict Managerial Mediation Self Mediation with self-help mediation tools

13. The Structure of Conflict Key concepts 1) Interdependency 2) Number of parties 3) Parties represent others? 4) Representative authority 5) Urgency 6) Communication channels Hi Lo Two Many No Yes Hi Lo Same time - same place Same time - different place Different time - different place Hi Lo 8

14. When To Use Managerial Mediation Key concepts 1) Interdependency 2) Number of parties 3) Parties represent others? 4) Representative authority 5) Urgency 6) Communication channels Hi Lo Two Many No Yes Hi Lo Same time - same place Same time - different place Different time - different place Hi Lo Complex structure requires professional mediation When structure is simple

15. Overview of Managerial Mediation Step 1: Decide to mediate Make an informed decision An attitude shift from me-against-you to us-against-the-problem Step 2: Hold preliminary meetings Prepare the parties Step 3: Plan the context Protect the meeting Step 4: Hold three-way meeting Do three primary tasks Use natural forces toward harmony to produce the Breakthrough Step 5: Follow-up Support the deal 17

16. KnowledgeAbilities How We Do Anything Well Mediation (or music) as a performing art Skilled behavior Why mediation works 42

17. Questions…