Presentation on theme: "OS 352 1/22/08 I. Managerial credibility II. Followers video III. Reminder: Exercise 1 due in 1 week. Please follow the template on my website and attach."— Presentation transcript:
OS 352 1/22/08 I. Managerial credibility II. Followers video III. Reminder: Exercise 1 due in 1 week. Please follow the template on my website and attach the article to your summary.
Credibility The judgments made by a perceiver (e.g., a message recipient) concerning the believability of the communicator (O’Keefe, 1990).
Managing through … Credibility Trust Expertise Dynamism Authority Hierarchical level Job title Resources
Kouzes & Posner (2005) article What do K&P identify as 4 crucial attributes of admired leaders? Are they missing any attributes?
Kouzes & Posner (2005) article What prescriptions do K&P offer for becoming a credible leader? Why do you think some people find it difficult to carry out these prescriptions?
What Makes a Credible HR Manager? (Graham & Tarbell, 2006) Employees say … trust & expertise Managers say … expertise & effective relationships Top mgmt. says … achieving results and expertise
Leader: One who influences employees to voluntarily pursue organizational goals (Cummings & Worley, 2001). Follower: One who is on the receiving end of leader influence efforts and who decides the degree to which s/he will support the leader. (inferred from Daft, 1999). Leaders and Followers
Terms You Should Know Leader Follower Credibility Trust Expertise
You Should be Able To … Describe the importance of managerial credibility Know the 3 dimensions of credibility. Identify some behaviors that make an effective follower.