1. SFY 2015-2016 WIRELESS E-911 FINANCIAL WORKSHOP

2. 1.Welcome and Opening Remarks Text-to-9-1-1 Update Regional Shared Services Assessment Update Recent FCC Proposed Rulemaking Notices 2.Revenue Update 3.SFY 2015-16 Administrative Policies and Procedures 4.Closing Remarks and Questions Agenda

3. Adopted on August 8, 2014, FCC 14-118 requires: Text providers be capable of supporting text-to-9-1-1 service by December 31, 2014. Text providers have six months from the date of a PSAP’s request to implement text-to-9-1-1. FCC Second Report and Order (FCC 14-118)

4. Text-to-9-1-1 Status Map

5. Please assist us with providing the general public current text-to-9-1-1 information. When service has been requested or activated, we ask that you notify the 9-1-1 office by: Submitting a Status Change Notification form. Note: The form has been included in the resource kit and can be e-mailed or faxed to PEMA. Or, email Steve Rodgers (sterodgers@pa.gov) with the information requested on the Status Change Notification form.sterodgers@pa.gov Text-to-9-1-1 Status Updates

6. Availability and ease of use. Enhanced access for people with disabilities. Provides an alternative means of communication for the general public. Benefits of Text-to-9-1-1

7. If someone attempts to send a text to 9-1-1 where the service is not available, FCC rules require that all wireless carriers and other text messaging providers send an automatic bounce-back message. Bounce-Back Messages

8. 1.ESInet/IP Network Service Interface 2.Web-based solution 3.Text-to-TTY/TDD Text-to-9-1-1 Delivery Options

9. 1.Register in the FCC’s centralized text-to- 9-1-1 database. OR 1.Complete the SMS-Text-to-9-1-1 Questionnaire 2.Submit the completed questionnaire and Request for Service Letter to each of the four major wireless providers. Ways to Request Text-to-911 Service

10. 1.Complete the FCC’s Public Safety Answering Point (PSAP) Text-to-9-1-1 Registration Form. www.fcc.gov/encyclopedia/psap-text-911-readiness-and-certification 2.Email the completed form to: T911PSAPREGISTRY@fcc.gov. T911PSAPREGISTRY@fcc.gov Registering for the centralized database: Notifies all covered carriers that the PSAP is text-ready. Provides contact information to covered text providers to begin the process of implementing text-to-9-1-1 service. FCC Database – How to Register

11. On December 30, 2014, PEMA issued a text-to-9-1-1 “Request for Service” kit. The kit provides PSAPs with an alternative method for requesting text-to-9-1-1 service from the four major wireless carriers. Included in the kit: PSAP – SMS Text-to-911 Questionnaire PSAP – Request for Service Letter TEMPLATE PSAP – Commercial Mobile Service Provider (CMSP) Contact List PSAP – SMS Text-to-911 Status Change Notification PSAP – NENA’s FAQ’s for Interim Text-to-911 Solution (Informational Only) PEMA – Pennsylvania Text-to-911 Status Spreadsheet (Informational Only) PEMA – Pennsylvania Text-to-911 Status Map (Informational Only) Request for Service Resource Kit

12.  Collaborating with – Office for the Deaf & Hard of Hearing  Member of NG9-1-1 Education & Training Working Group focused on technology updates and associated public education and training needs  Future development of a website link for NG9-1-1 information and mapping system identifying counties “live” with text-to-911  Working with Commonwealth Media Services on the production of a Public Service Announcement video in sign language and a radio spot regarding text-to-911 in PA Public Education

13. Public outreach presentations to date: PA Hearing Loss Expo - (Harrisburg) SE PA Regional Task Force Functional Needs Subcommittee - (Philadelphia) Public outreach presentations planned for 2015: Mount Aloysius College and Bloomsburg University The 9-1-1 Office is ready to assist with your public relations efforts when implementing text-to-9-1-1. Please contact Steve Rodgers for additional information. Public Education

14. Regional Shared Services Assessment Progress Review 18 assessments have been received and approved. 21 assessments are under review. Please Remember: PEMA will disburse the remaining 50% of the approved funds when an assessment is completed and the minimum requirements were met. Capital equipment purchase approvals rely on approved Regional Shared Services Assessments.

15. Assessment Regions to Date

16. Background: Technology transitions are changing the way calls to 9-1-1 are processed and completed across America. The process of routing and completing a single 9-1-1 call may now often involves multiple companies, operating different parts of the call chain, located in different states, all of whom are potentially thousands of miles away from where the actual call is Placed. Source: FCC 14-186 Recent FCC Rulemaking Proposal FCC 14-186

17. Reasons for the Proposed Rules: Recent outage trends have revealed new reliability challenges due to geographic consolidation of network infrastructure and an increasing reliance on software-based network components to process and route 9-1-1 calls on a regional or national scale. Furthermore, an increasing number of 9-1-1 service providers subcontract with third party vendors for call routing and other technical capabilities that are essential to call completion. Source: FCC 14-186 FCC 14-186

18. To ensure the integrity of these critical networks in transition, the FCC proposes and seeks comment on the following rules: Expand 9-1-1 reliability certification rules to cover additional entities and network reliability practices that are vital to call completion; Require public notification for major changes in multi-state 9-1-1 networks and services, and Commission approval for discontinuance of existing 9-1-1 services; Require entities seeking to provide new 9-1-1 capabilities to certify as to their technical and operational capability to provide reliable service; and Designate certain 9-1-1 service providers to be primarily responsible for situational awareness and coordination with other service providers in the event of a 9-1-1 outage. Source: FCC 14-186 FCC 14-186 (cont.)

19. REVENUE and EXPENDITURE UPDATE

20. Calendar Year Revenue WirelessVoIP WirelineTotal YearPrepaidPostpaidTotalPEMA County / City Total 2011$3.4 M$101.3 M$104.7 M$14.4 M$2.8 M$17.2 M$64.0 M$185.9 M 2012$12.4 M$100.4 M$112.8 M$15.8 M$4.7 M$20.5 M$56.3 M$189.6 M 2013$13.7 M$100.7 M$114.4 M$18.3 M$6.7 M$25.0 M$50.3 M$189.7 M 2014$14.7 M$101.0 M$115.7 M$24.9 M**** * - 2014 totals will not be available until all Annual Reports are received from the PSAPs

21. Calendar Year Revenue

22. Wireless - Prepaid vs Postpaid

23. Revenue vs Expenditures Calendar Year Update. YearTotal RevenueTotal ExpendituresDifference 2011$185.9 M$272.6 M($86.7) M 2012$189.6 M$280.3 M($90.7) M 2013$189.7 M$284.4 M($94.7) M

24. SFY 2015-16 Administrative Policies and Procedures

25. FY 2015-16 Funding Timeline March 3, 2015 Statutory deadline for PSAP and WSP submission of SFY 2015-16 Wireless E-911 funding applications April 9, 2015 Completion of 9-1-1 Office funding application review and preliminary eligibility determinations April 16, 2015 9-1-1 Office email notification to County 9-1-1 Coordinators of preliminary eligibility determinations/eligibility determinations posted to the Web Tool April 16, 20159-1-1 Office hard copy mailing of preliminary eligibility determinations April 30, 2015 Deadline for PSAPs to upload eligibility determination appeals to the Web Tool May 12, 2015Wireless Advisory Sub-Committee Appeals meeting (tentative date) May 19, 2015PEMA Executive Staff review May 29, 2015 PEMA email notification to PSAPs and WSPs of SFY 2015-16 Wireless E- 911 funding decisions by COB (Statutory deadline of June 1, 2015) June 1, 2015 PEMA hard copy mailing of SFY 2015-16 funding determination letters and line item reports

26. No changes were made to the funding application for SFY 2015-2016 Funding applications are due no later than 2400 hours, March 3, 2015. Final determinations will be provided to the PSAPs on May 29, 2015. Funding Application

27. Funding decisions are based on the program eligibility list. For each line item, please ensure a detailed description and sufficient supporting documentation are provided to assist PEMA with justifying eligibility for wireless 9-1-1 funding. Supporting documentation submitted must be vendor quotes, contracts or leases. Internally-prepared spreadsheets or other documents are not acceptable Funding Application Guidance

28. Eligibility Guidance Local Exchange Carrier (LEC): LEC costs will only be funded at 100% if they are strictly for Wireless as noted in detailed supporting documentation. If LEC costs cannot be clearly identified as strictly Wireless costs, they will be funded as shared costs. All other eligible LEC and Telephony costs (including long distance costs) will be funded as shared costs and should be applied for under the “Shared Monthly Recurring Costs” section.

29. Eligibility Guidance Professional services: – Deliverables and compensation must be clearly stated. – Deliverables should be detailed enough to support eligibility for wireless 9-1-1 funding. – If you are applying for procurement or installation services, please provide the related project or equipment purchase.

30. Eligibility Guidance Capital Equipment: Purchase approvals will only be granted for CPE, CAD, integrated radio consoles and logger recorders after the Regional Shared Services Assessment has been received and approved by the Agency by March 3, 2015. – The exception to this is if the PSAP’s ability to provide 9-1-1 service to the citizens of the Commonwealth may be in jeopardy. (I.e. system failures, equipment at the end of it’s useful life, etc.) – In these instances, the PSAP must provide adequate supporting documentation that allows the Agency to perform a comprehensive review to determine need and eligibility.

31. Reallocation Procedures A reallocation request is required when any of the following conditions are met: 1.To use unspent funds from a prior year(s). 2.To use interest earned on wireless funds. 3.To fund items whose eligibility has not been determined by PEMA. Note: – Please ensure reallocation requests are submitted as required. – A PSAP assumes the risk of not being able to use Wireless 9-1-1 funding for an item purchased whose eligibility has not been determined by PEMA during the review of a funding application or reallocation request.

32. Questions