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1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Jay Mutschler President, Corporate Express US Corporate Express US Analyst Meeting Denver.

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Presentation on theme: "1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Jay Mutschler President, Corporate Express US Corporate Express US Analyst Meeting Denver."— Presentation transcript:

1 1 CXP Analyst and Investor Meeting Denver – September 2007 Jay Mutschler President, Corporate Express US Corporate Express US Analyst Meeting Denver – September 2007

2 2 CXP Analyst and Investor Meeting Denver – September 2007 “Safe Harbour” Statement under the Private Securities Litigation Reform Act of 1995 Statements included in this press release, which are not historical facts are forward-looking statements made pursuant to the safe harbour provisions of the Private Securities Litigation Reform Act of 1995 and the Securities Exchange Act of Such forward-looking statements are made based upon management’s expectations and beliefs concerning future events impacting Corporate Express and therefore involve a number of uncertainties and risks, including, but not limited to industry conditions, changes in product supply, pricing and customer demand, competition, risks in integrating new businesses, currency fluctuations, and the other risks described from time to time in the Company’s filings with the US Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F filed with the Securities and Exchange Commission on March 9, As a result, the actual results of operations or financial conditions of the Company could differ materially from those expressed or implied in such forward-looking statements. Shareholders and other readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. The Company undertakes no obligation to update publicly or revise any forward-looking statements.

3 3 CXP Analyst and Investor Meeting Denver – September 2007 Market Size USOP Market Size (2006) $56B Source: Industry reports & McKinsey Analysis (excludes Facility Supplies and Furniture)

4 4 CXP Analyst and Investor Meeting Denver – September 2007 Single Accountable Source for Business Needs One Accountable Source Leverage with other Lines of Business Office Products CEBI Doc & Print Management CE Promotional Marketing Facility Supplies The Customer

5 5 CXP Analyst and Investor Meeting Denver – September 2007 Corporate Express US Approximately 1,200 delivery vehicles 14,000 products available via catalog & web State-of-the-art warehouse & distribution technology: – Pick-to-Voice voice recognition technology – Warehouse Management Systems  System directed tasks  Inventory by location  Interface flexibility with 3rd party systems 8,700 employees in the US – Over 1,600 direct sales personnel – More than 600 customer service personnel ISO 9002 Company platform

6 6 CXP Analyst and Investor Meeting Denver – September 2007 Key Accomplishments (2000 – 2007) Global Sourcing Facility Supplies Business Corporate Express Brands Strategic Account Capability Distribution Technologies Successful Integration – Two Mergers

7 7 CXP Analyst and Investor Meeting Denver – September 2007 United States Locations

8 8 CXP Analyst and Investor Meeting Denver – September 2007 Product Lines OFFICE PRODUCTS Workplace Furniture Facility & Cleaning Promotional Marketing Imaging & Computer Graphic Supplies Forms & Labels

9 9 CXP Analyst and Investor Meeting Denver – September 2007 Office Products Headquartered in Broomfield, Colorado One of the largest Business-to-business providers of office products and services, including : – Comprehensive traditional office products – Corporate Express Brands – Contract and Catalog Furniture – Facility Supplies – Next day delivery – Electronic Commerce solutions

10 10 CXP Analyst and Investor Meeting Denver – September 2007 Imaging & Computer Graphic Supplies Headquartered in Deerfield Beach, FL Largest distributor of specialty computer supplies with national coverage servicing: – Data Centers, Information Processing departments, CAD/CAM Engineering, Medical Imaging Industry Specialized catalog with thousands of imaging, storage and printing products Highly-trained sales force with dedicated technical support staff 24x7 emergency delivery for data centers Procurement solutions – High density and space saving alternatives, disaster recovery/ network protection/ emergency services

11 11 CXP Analyst and Investor Meeting Denver – September 2007 Forms & Labels Headquartered in Omaha, NE One of the largest providers of print products and services in North America featuring: – Comprehensive document & forms management programs – Pressure-sensitive & product label solutions – InteliMail direct mail production services – Electronic form & print options – Forms reduction analysis & procurement savings solutions – Flexible order entry, billing and reporting

12 12 CXP Analyst and Investor Meeting Denver – September 2007 Promotional Marketing Headquartered in St. Louis, MO Centralized merchandise catalog programs Industry-leading e-commerce catalogs End-to-end process, from creative concept through fulfillment Sweepstakes, premiums, sales incentives, service awards, event management and more

13 13 CXP Analyst and Investor Meeting Denver – September 2007 US Operations Q Quarterly Product Mix OP Facility Supplies Forms & Labels Promo Furniture

14 14 CXP Analyst and Investor Meeting Denver – September 2007 Customer Segments Education Government Health Care Strategic/Large Large Local Mid-Market

15 15 CXP Analyst and Investor Meeting Denver – September 2007 Who are our customers? Defining Commercial Sales Large Local $100 - $500K annually Mid-Market $12 - $100K annually Small $0 - $12K annually

16 16 CXP Analyst and Investor Meeting Denver – September 2007 Large National $500 - $750+ annually HQ Strategic Account $1 million+ Global Account $1 million + Who are our customers? Defining Strategic Account Sales

17 17 CXP Analyst and Investor Meeting Denver – September 2007 IT Systems Architecture SalesForce.com Customer Experience Center Our Customers InVision Warehouse Management System Mobile Proof of Delivery JDA Software AWR/E3 Zilliant Websphere Product Center PeopleSoft (Finacials & HR) Data Warehouse (Microstrategy) Marketing Database

18 18 CXP Analyst and Investor Meeting Denver – September 2007 Electronic Commerce Our single largest ordering channel E-Way sales are approximately 60% of our sales Total eBusiness sales nearly 80% of our sales Higher average order size with E- Way orders More than 40,000 customers and 300,000 registered users Online sales average more than $7 million per day Supported by more than 600 Advisors located at our Customer Experience Center Currently enhancing with best practices of B to C Marketing

19 19 CXP Analyst and Investor Meeting Denver – September 2007 Tying Our Product Lines Together OneShop Express – Provides customers one consistent, streamlined process from requisition to payment  Consolidated Sales Representation  Consolidated Order Entry  Consolidated Invoicing  Consolidated Reporting  Consolidated Customer Care – Available to all customer segments (Strategic, Large, Mid- Market) through E-Way – Leverages all product lines (office products, furniture, facility supplies, document and print management, imaging and graphic supplies)

20 20 CXP Analyst and Investor Meeting Denver – September 2007 Market Overview Competition Regional/Local Dealers Wholesalers

21 21 CXP Analyst and Investor Meeting Denver – September Reorganization Services Centralization – Customer Service – Bids and Contracts – Credit and Collection – Purchasing Central Product Line and Market Segment Leadership Transitioned from local P & L leadership Introduced six levels from President to Customer

22 22 CXP Analyst and Investor Meeting Denver – September Reorganization

23 23 CXP Analyst and Investor Meeting Denver – September 2007 Situation Analysis – Q – Q Service stability issues Mid-market customer churn Large local performance challenges Strategic Account win ratio down Employee morale issues Sales force attrition

24 24 CXP Analyst and Investor Meeting Denver – September 2007 Q2 ’07 Approach – Simplify and Sell Simplify & Sell Stabilize service environment Win back hearts of field sales & operations Re-generate Sales Growth Engine Reduce Costs Streamline Organization 3 levels between President & Customer

25 25 CXP Analyst and Investor Meeting Denver – September 2007 Established streamlined organizational structure Enhance sales resources Enhance service integrity Tactical Approach Initiate simplification processes Focus on basic sales strategies across product lines Engage field leadership Focus on improved communications

26 26 CXP Analyst and Investor Meeting Denver – September 2007 Office Products Focus on Execution of Basics Mid-Market Large Local Strategic Accounts Furniture Facility Supplies Service Integrity Merchandising/Marketing/Bids & Contracts Customer Profitability

27 27 CXP Analyst and Investor Meeting Denver – September 2007 Organizational Changes Reduce level of senior sales management Strengthen Regional Role Heighten distinction and focus on critical Large Local and Mid-Market segments Add field expertise and leadership to improve Central Services

28 28 CXP Analyst and Investor Meeting Denver – September 2007 Q Organization

29 29 CXP Analyst and Investor Meeting Denver – September 2007 Regions Revenue Split East – 37% West – 27% Central – 36%

30 30 CXP Analyst and Investor Meeting Denver – September 2007 Focused Leadership Benefits Consistency of execution Full visibility and accountability for: –Customer segment performance –Product line performance

31 31 CXP Analyst and Investor Meeting Denver – September 2007 Customer Service Attributes Friendly Fast Responsive Streamlined Accurate One-call Resolution Elements E-Way CEC Salesforce.com Delivery Central Services

32 32 CXP Analyst and Investor Meeting Denver – September 2007 What We See Strategic Account/Vertical Market wins and funnel improvement Minimal Strategic Account losses in 2007 Improvement in Large Local wins Enhanced morale

33 33 CXP Analyst and Investor Meeting Denver – September 2007 Thank you. Productivity in your hands.


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