1. CHALENG 2012 - 2013 June 21, 2013

2. VETERANS HEALTH ADMINISTRATION Status of 2011 Report –Overview of data from the report –Use of the data Status of 2012 Report –Overview of the data –Changes in questions from previous years –Use of the data 2013 Process –Continued Electronic access –Potential for real-time reports available to NHCs and POCs 1 Agenda

3. VETERANS HEALTH ADMINISTRATION Status of 2011 Report Report cleared for public release June 19, 2013 Use of the data: for use in internal and external presentations, please distribute to external partners 2

4. VETERANS HEALTH ADMINISTRATION 2011 Findings Top 10 Unmet Needs 1. Housing for Registered Sex Offenders 2. Financial Assistance for Eviction or Foreclosure 3. Child Care 4. Legal Assistance for Eviction or Foreclosure 5. Legal Assistance for Child Support Issues 6. Family Reconciliation Assistance 7. Legal Assistance for warrants or fines 8. Move-in assistance (security deposit) 9. Goods (furniture, house wares) 10. Guardianship (financial) 3

5. VETERANS HEALTH ADMINISTRATION 2012 Findings Survey questions were changed: –2011: Rate the needs of homeless Veterans in your community. –2012: “Based on your experience as a homeless or formerly homeless Veteran, please help us understand how well your needs are being met,” and “Based on your experience serving homeless Veterans, please help us understand how well the needs of male and female Veterans are being met” Scale changed from 1 (unmet) – 5 (met) to 1 (never met) to 4 (always met) Scores grouped by male and female, no overall score as in previous years Community Partnership questions changed to Accessibility questions Housing for Registered Sex Offenders remained the #1 highest unmet need (overall in 2011, for both male and female in 2012). 4

6. VETERANS HEALTH ADMINISTRATION Overview of 2012 respondents Number of Returned Surveys: 12,091 Veterans: 6,859 (8%) Female Veterans (92%) Male Veterans Community Partners: 2,619 Other Federal Agency: 5% State or local government, or community based agency: 74% –33% of community based agencies indicated their agencies are faith-based Interested member of the community: 21% VA Staff: 2,613 5 VAMC/OPC: 92% VISN: 3% VBA/VARO: 2% Vet Center: 2% VACO: 1% NCA: under 1%

7. VETERANS HEALTH ADMINISTRATION Age of Veteran CHALENG Participants AgeHomeless Veterans (n=6,859) Male Veterans (n=6,297) Female Veterans (n=562) Less than 252%1%3% 25-348%7%20% 35-4412%11%21% 45-6064%65%51% 61+15%16%5% 6

8. VETERANS HEALTH ADMINISTRATION Race/Ethnicity of Veteran CHALENG Participants Race/EthnicityHomeless Veterans (n=6,859) Male Veterans (n=6,297) Female Veterans (n=562) African American40% 42% American Indian/ Alaskan Native 2% 4% Asian/ Pacific Islander1% 2% Hispanic4% 6% White50% 42% Other3% 4% 7

9. VETERANS HEALTH ADMINISTRATION Veteran CHALENG Participants: Chronic Homelessness Chronically Homeless indicators Homeless Veterans (n=6,859) Male Veterans (n=6,297) Female Veterans (n=562) Homeless a year or more AND/OR experienced four episodes of homelessness in the past three years. 12% 11% 8

10. VETERANS HEALTH ADMINISTRATION Housing Situation of Veteran CHALENG Participants Where homeless Veteran CHALENG Participant was living at time of Survey Homeless Veterans (n=6,859) Male Veterans (n=6,297) Female Veterans (n=562) Literally Homeless (on streets, in shelter, car)19% 18% In VA DCHV7% 8% In VA GPD or other Transitional housing program40%43%35% In subsidized permanent housing (including Section 8 Housing) 24%23%38% In unsubsidized permanent housing8% 13% 9

11. VETERANS HEALTH ADMINISTRATION Highest Unmet Needs of Veterans (All Participants) RankMaleFemale 1 Housing for Registered Sex Offenders 2 Child Care 3 Legal Assistance to prevent eviction or foreclosure 4 Legal Assistance for Child Support Issues 5 Legal Assistance to restore a Drivers LicenseLegal Assistance for warrants or fines 6 Family Reconciliation Assistance 7 Financial Assistance for Eviction/ForeclosureLegal Assistance to restore a Drivers License 8 Family Reconciliation AssistanceCredit Counseling 9 Emergency Housing for FamiliesFinancial Assistance for Eviction/Foreclosure 10 Financial GuardianshipDental Care 10

12. VETERANS HEALTH ADMINISTRATION Highest Met Needs of Veterans (All Participants) 11 RankMaleFemale 1 Medical Services 2 TB Testing and Treatment 3 Case ManagementHepatitis C Testing and Treatment 4 HIV/AIDS Testing and Treatment 5 Services for Emotional or Psychiatric Problems 6 Substance Abuse TreatmentFood 7 Medication ManagementCase Management 8 FoodSubstance Abuse Treatment 9 Services for Emotional/Psychiatric ProblemsClothing 10 Personal HygieneMedication Management

13. VETERANS HEALTH ADMINISTRATION Highest Unmet Needs for Men: Veterans and Providers RankVeteransProviders 1Housing for Registered Sex Offenders 2Legal Assistance to Prevent Eviction and ForeclosureChild Care 3Legal Assistance for Child Support Issues 4Assisted Living for the ElderlyLegal Assistance to Prevent Eviction and Foreclosure 5Emergency Housing for FamiliesLegal Assistance for Outstanding Warrants and Fines 6Child CareFamily Reconciliation Assistance 7Legal Assistance to Help Restore a Driver's License 8Financial GuardianshipCredit Counseling 9Legal Assistance for Outstanding Warrants and FinesEmergency Housing for Families 10Welfare Payments, Financial Assistance to Prevent Eviction or Foreclosure (tie) Financial Assistance to Prevent Eviction or Foreclosure 12

14. VETERANS HEALTH ADMINISTRATION Highest Unmet Needs for Women: Veterans and Providers RankVeteransProviders 1Legal Assistance to Prevent Eviction and ForeclosureHousing for Registered Sex Offenders 2Child Care 3Family and MaritalLegal Assistance to Prevent Eviction and Foreclosure 4Discharge UpgradeLegal Assistance for Child Support Issues 5Financial Assistance to Prevent Eviction or Foreclosure Legal Assistance for Outstanding Warrants and Fines 6Housing for Registered Sex OffendersFamily Reconciliation Assistance 7Legal Assistance for Outstanding Warrants and FinesLegal Assistance to Help Restore a Driver's License 8 Credit Counseling 9Family Reconciliation AssistanceFinancial Assistance to Prevent Eviction or Foreclosure 10Financial Guardianship 13

15. VETERANS HEALTH ADMINISTRATION VA Accessibility ItemMale Veteran Mean Score Female Veteran Mean Score Provider Mean Score In general, how accessible do you feel VA services are to homeless Veterans in your community? (1= not accessible … 4=very accessible) 3.443.283.52 How able is the VA to coordinate services for homeless Veterans? (1= not able … 4=very able) 3.473.353.44 How aware of Veteran’s needs and resources are community homeless agencies? (1= not aware… 4=mostly aware) 3.233.083.45 14

16. VETERANS HEALTH ADMINISTRATION 2013 Survey The 2013 CHALENG survey will be completed on the web http://www.va.gov/HOMELESS/chaleng.asp. http://www.va.gov/HOMELESS/chaleng.asp The 2013 CHALENG survey will be open from June 21, 2013 until December 31, 2013. Survey takes approximately 5 minutes to complete Survey link can be used in all forms of communication, web messages, facebook, blogs, e-mail blasts, hand outs, letters, and any other communication tools you wish to use. 15

17. VETERANS HEALTH ADMINISTRATION Step 1: Getting to the CHALENG Survey

18. VETERANS HEALTH ADMINISTRATION Step 2: Providing Respondent Identification Fill out the initial respondent identification questions. It is important that you enter this information correctly so that you will be taken to the proper survey. When you have entered this information click ‘Next.’ 17

19. VETERANS HEALTH ADMINISTRATION Step 3: Filling out Survey Questions (Veteran Survey) Veteran questions will be displayed as 18

20. VETERANS HEALTH ADMINISTRATION Step 3: Filling out Survey Questions (Community Partners Survey) VA and Community Partner questions will request both male and female response for the needs : 19

21. VETERANS HEALTH ADMINISTRATION Participation Veterans –Computer access VA/VBA/NCA Participation Community Partners Data utilization 20