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Getting Your SSVF Program Started - A Leader’s Perspective Colonel James D. McDonough, Jr. U.S. Army (Retired) Senior Fellow for Veterans Affairs New York.

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Presentation on theme: "Getting Your SSVF Program Started - A Leader’s Perspective Colonel James D. McDonough, Jr. U.S. Army (Retired) Senior Fellow for Veterans Affairs New York."— Presentation transcript:

1 Getting Your SSVF Program Started - A Leader’s Perspective Colonel James D. McDonough, Jr. U.S. Army (Retired) Senior Fellow for Veterans Affairs New York State Health Foundation

2 Agenda The Basics 5 “Must Do” Things 5 “Should Do” Things Questions

3 The Basics – Asking the Right Questions Now 25 days in; 1/3 rd of your first quarter’s performance is behind you –Are you on-track to meet your grant’s outcomes? –Timeframe to renew your application is imminent Does your internal evaluation and assessment plan provide you with enough insight to measure your progress? –Having difficulty targeting? –If not, fix this first Your program is really your people –Do they know what they’re doing? –Do you know what you’re doing? –How connected is the leader to the program? Second to people is process –What does your intake process look like? –How fast are you connecting vets and families to your program’s resources? –How well are you connecting vets and families to your program’s resources? –Measuring both matters

4 5 “Must Do” Things Hire & train the SSVF team as early as possible –Need time to develop internal processes, documentation, targeting methods and collateral –Failure to do so will place you at a distinct disadvantage Make time for required reports and HMIS –HMIS time consuming & critical to your ability to communicate performance with the VA –Will work closely with the local HMIS administrator to collect data that is not typically collected in HMIS –Must watch TFA expenditures carefully to stay on-budget & within prescribed categories of TFA expenditures Early & Intensive Outreach –Get to know your local VA homeless team, shelters, & COC network –Have to go where those who need rapid re-housing assistance are –Work will entail blending solutions (HUD VASH, Shelter Plus, etc.)

5 5 “Must Do” Things (Cont.) Housing, Housing, Housing –Collaborate with those who really know housing law and those who can offer free legal services –You need access to folks who can help with issues like public assistance denials, child support modifications, and eviction proceedings –Also need access to folks who know and understand what landlords can and cannot legally do –Resolving these underpinning issues quickly is key Above all else, go the extra mile –Offer client workshops for budgeting and tenant rights and responsibilities –Present your success to the VA early –Talk to the DAV for possible transportation assistance –Create and embed program values that your clients can see and feel –Complete forms on their behalf, make phone calls for them, greet them with respect

6 5 “Should Do” Things Train the rest of your organization on what SSVF is and is not Make sure it cuts across the entire organization Don’t fall victim to treating this as another program – all services are supportive services Use the VA’s RONA process to communicate your SSVF program to veterans in your community Develop the situational awareness so that you know early-on that your SSVF program is working (or not) –This is a new program so don’t be afraid to make changes to your program as needed –The worst thing is to continue doing stupid things Pick up the phone and talk with fellow grantees –Helps you know what “right” looks like Develop the ability to regularly communicate with your Regional Representative

7 Questions?


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