1. Leadership and Team Building

2. Leadership:
Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent.

3. Leadership
Leaders exist at all levels of the organization, their roles differ.

4. Who is a leader?
Who inspires confidence and support among people to achieve organisational goals
Exercises influential increment over and above mechanical compliance and directions and orders
Inspires, persuades, coordinates and leads
Exercise in a given situation, function of the leader,follower, and situational variables
L=F (l,f,s) L=Leadership, l=leader,f=follower, s= situation

5. Why Leadership – Important?
Business Environment ?
Increasing competition –challenge from competitors
New pattern of organization- Horizontal organization, more outsourcing
Shift in the balance power from employer to employee- leader has a vital role to play in keeping employees aligned and motivated
Need for commitment based organisation
In Environment of change, the leader has a clear role to play to ensure continued organisational health: 5
For internal circulation of BSNL only 5

6. Posner ‘s five key leadership behaviors
Challenge the process-means always wanting to find a better way
Inspire shared vision-means having a very clear view of where you want to go
Enable others to act-means not only creating the kind of intense loyalty but also making sure that people have the skills to act in pursuit of the vision.
Model the way-means practicing what you preach (Be a role model)
Encourage the heart-means giving the praise and encouragement people need to keep going.

7. Effective leadership – 3 distinct elements
1. Setting and communicating a direction
Need a thorough knowledge of the organization and its capabilities
have a thorough knowledge of current and potential market
Be a role model for others
Be clear about what you want
2. Aligning people
To make vision a reality, we need the dedication and commitment of people
Aligning people means soliciting the commitment, support or guidance
If the vision is not shared, it is ineffective-create a shared vision 7
For internal circulation of BSNL only 7

8. Effective leadership – 3 distinct elements
3. Implementation
Exemplify stability
Being committed to the development of others
Managing individuals’ performance effectively
Making sure that good performance is acknowledged
Effective leader are skilled in the following areas:
Creating a vision
Gaining commitment to vision
Ensuring execution 8
For internal circulation of BSNL only 8

9. Leadership Competencies
Vision
Knowledge and Skill : Professional Competencies
Experience and learning
Team Building ability
Conflict resolution skill
Decision making ability
Ability to involve employees
Character- selflessness
Clear sense of direction 9
For internal circulation of BSNL only 9

10. Roles of a leader
Guiding peoples: Provides advice and council and uses his power in guiding and directing in the interest of group.
Team Builder: Leader acts as a captain of his team.
Maintaining discipline: Makes less use of penalties and focuses more on self discipline or voluntary restraint.
Beside these the leader acts as a Spokesperson, Negotiator, Coach, Team Player, Technical problem Solver, Entrepreneur, morale builder, etc.

11. Leadership Traits Charisma Enthusiasm Self confidence Assertiveness
Emotional stability
Sense of humor
Warmth
High tolerance for frustration
Self awareness
Initiative
Empathy
Courage

12. Leadership Framework You must: BE KNOW DO
A professional, Seek responsibility and take responsibility for your actions
Searching ways to guide your people
With Good Character Traits – competency, commitment, integrity, courage and imagination
KNOW
Know yourself – understand your BE, KNOW and DO
and seek self improvement – improve your attributes: self study, reading and practicing good behavior
Your Job, Human Nature, Your Organization DO
Provide direction
Implement
Motivate 12
For internal circulation of BSNL only 12

13. BOSS
Leader
Depends on authority
Depends on goodwill
Drives the employee
Inspires the employee
Says, “I” Shows who is wrong
Says, “We”. Shows what is wrong
Evokes fear
Radiates love.
Orders, “Go”
Says, “Let’s go”
Demands respect.
Commands respect

14. Subject
Leader
Manager
Essence
Change
Stability
Focus
Leading people
Managing work
Have
Followers
Subordinates
Horizon
Long-term
Short term
Appeal to
Heart
Head
Decision
Facilitates
Makes
Exchange
Excitement for work
Money for work
Rules
Breaks
Risk
Takes
Minimises

15. Leadership Styles Autocratic leadership
Exercises complete control over the subordinates
Permits quick decision making
Provides strong motivation and satisfaction to the leader who dictate terms.
Yield positive results when great speed is required.
Leads to frustration ,low morale and conflict among subordinates.

16. Participative (Consultative) Leadership
Decentralizes authority and allows the subordinates to share his power.
Workers feel ownership of the firm.
Sharing of ideas and experiences within the business greatly motivational and develops positive attitude
Can delay decision making.

17. Free-rein (leissez-faire) Leadership
Let it be’ – the leadership responsibilities are shared by all i.e complete delegation of authority to take decision.
Very useful in businesses where creative ideas are important
Highly motivational as people have control over their working life.
Relies on good team work and good interpersonal relations
Good leaders use all three styles, with one of them normally dominate, bad leaders tend to stick with one style.

18. Leadership - Power Power verses Leadership
A person has the potential for influencing five points of power over others
Coercive Power
Reward Power
Legitimate Power
Expert Power
Referent Power
Power verses Leadership
Power does not require goal compatibility, leadership requires goal congruence
Power focuses for gaining compliance, leadership focuses on getting solutions 18
For internal circulation of BSNL only 18

19. Theories of Leadership
Trait theory: Leadership is the function of personal qualities of leader. The qualities include physical, intellectual, moral and social traits. also called ‘Great Man Theory’ because it is based on the set of traits which are common to great man.
Behavioural theory
Success in leadership depends upon suitable leadership behaviour,which imply that leaders can be trained.

20. Contingency Theory
Leadership as being more flexible – different leadership styles used at different times depending on the circumstance
As per this theory leader’s effectiveness depends upon the situational variables.
(a) leader’s position power
(b) leader-member relationship
(c) Task structure.

21. Conclusions
A true leader is successful when he is able to formulate goals and objectives for himself and his team.
If you are certain about the goal you wish to achieve, you will also have the vision to plan contingencies for the problems you may face on your quest
Successful leaders believe in augmenting their skills with that of the others. By himself, he may not have the skills or knowledge to do something.
However, by working in tandem with other people, he not only gets new work done, but also ends up supplementing his own knowledge and information.

22. Team Building
Teamwork is the ability to work together towards a common vision.
Ability to direct individual does accomplishment toward organizational objectives.
Allows common people to attain uncommon results.

23. DEFINITION OF TEAM
TOGETHER EVERYONE ACHIEVES MORE

24. TEAM BUILDING TEAM works everywhere.
TEAM shows the customer that you care
TEAM builds confidence in you.
TEAM instills confidence in your customer
TEAM brings up SYNERGY
TEAM needs a good Leader

25. CHARACTERSTICS OF A GOOD TEAM
Clear objectives
Roles for all members clearly understood
Appreciation of each others qualities
Openness of thoughts , beliefs and actions
Trust among members
Co-operation in team members
Effective leadership
Ability to deal with conflict
Good communication
Purpose of unity
Shared goals and objective

26. Fundamental features of a team
Strong and effective leadership,
The establishment of precise objectives,
Taking informed decisions,
The ability to act quickly so as to carry forward this decision communicating freely, developing the necessary skills and
Techniques to fulfill the assigned tasks

27. Tasks to be performed by teams are categorized into two types.
Projects: Requires creative input from members, working in different roles. To work in unison and generate new products.
Partners: that demands constant and creative input and establishment of new work milestones. More popular with senior levels of management.
The performance of a team depends upon the type of binding that exists between the group members

28. Guidelines To build up high performance Team
Establishing urgency and a sense of direction
Selection of members should be on the basis of skills and not personality.
Teams need complementary skills to perform the job.
For effective performance, a mix of three different categories is helpful.
a. Technical and functional skills
b. Problem solving skills
c. Interpersonal skills

29. Three Vital Determinants of Teamwork
Leader
Subordinates
The Environment

30. Causes of internal conflicts
Communication gap
Group & individual rivalry
Lack of communication skills
Violation of communication channels
Vested interests of few people controlling the masses, such as union leaders
Organizational climate – Unfair system of reward and punishment may be responsible for internal conflicts.
Poorly defined responsibilities
Aggressive nature of some of the individual
Favoritism shown by the superiors & leaders

31. Team Values
We’re all in this boat together – organisation, employess and customers
Equal importance for all members, no subordinates or superiors distinction in work
Open, honest communication is vital
EVERYONE HAS OPEN ACCESS TO INFORMATION

32. Key components of an effect team
Enthusiasm
Energy
Humour and Fun
Supportive
Focus and Persistence
Decisive
Shares information Internally and Externally
Thinks and Plans 32
For internal circulation of BSNL only 32

33. Key components of an effect team
Listening
Questioning
Learning from Mistakes
Clear Roles
Effective Team
Open and Honest
Clear, Shared Purpose and Direction
Involvement
Flexible
Commitment
Feedback and Review 33
For internal circulation of BSNL only 33

34. Qualities of a successful Team Leader
Know your subordinates and treat them as human
Make no favours, don’t bear grudges
Be approachable, you listen and when you tell they listen
You keep your words and you are honest
Be fair to your subordinates and organization
You work hard so your subordinates do not mind you expecting the best from them
One has to improvise his style to suit his work and the type of team he has to work with
Do I make a positive impression on my team members with my style of functioning to get positive comments from them?

35. What An Effective Team Leader Does?
1. Develops
Review and feedback mechanisms
Good Listening skills
A focus on achieving the task
2. Shares: Information
3. Generates: Commitment and support
4. Encourages: Humour
Produces Powerful Performance 35
For internal circulation of BSNL only 35

36. Learning Points
Leadership particularly its major component – EFFECTIVENESS can not be taught
It can be acquired only by self efforts
Peter Drucker asserts that effectiveness can be learnt – practising – practising again
“ Try, try again”……………..Poem of Robert Bruce.
“Never, Never, Never Give up” – 5 words of Winston Churchil
In the context of BSNL, we see managing change is a big challenge, competition, customer expectations and employees expectations are increasing continually.
Leadership & Team Building at every level is becoming more and more important to progress in the path of managing change and meeting the expectations. 36
For internal circulation of BSNL only 36

37. Conclusion
Leadership is influencing people by providing purpose, direction, and motivation while operating to accomplish the mission and improving the organisation
Be a Leader and Lead our Company BSNL to greater heights

38. Questions: 1. What is leadership?
2. What is the difference between leadership and management?
3. Explain the three leadership styles (autocratic, democratic and laissez-faire) and their effects.
4. What is power? What is influence?
5. What is the best leadership style?
6. What is team building?
7. List the characteristics of Effective team.
8. What is the Purpose of Team Building?
9. Why you would like to choose to do Team Building?
10. Identify the role of team leader in team building.