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© For internal circulation of BSNL only Leadership and Team Building.

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1 © For internal circulation of BSNL only Leadership and Team Building

2 Leadership: Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent.

3 Leadership Leaders exist at all levels of the organization, their roles differ.

4 Who is a leader? Who inspires confidence and support among people to achieve organisational goals Exercises influential increment over and above mechanical compliance and directions and orders Inspires, persuades, coordinates and leads Exercise in a given situation, function of the leader,follower, and situational variables L=F (l,f,s) L=Leadership, l=leader,f=follower, s= situation

5 Why Leadership – Important? Business Environment ?  Increasing competition –challenge from competitors  New pattern of organization- Horizontal organization, more outsourcing  Shift in the balance power from employer to employee- leader has a vital role to play in keeping employees aligned and motivated  Need for commitment based organisation  In Environment of change, the leader has a clear role to play to ensure continued organisational health: 5 For internal circulation of BSNL only

6 Posner ‘s five key leadership behaviors Challenge the process- means always wanting to find a better way Inspire shared vision- means having a very clear view of where you want to go Enable others to act- means not only creating the kind of intense loyalty but also making sure that people have the skills to act in pursuit of the vision. Model the way- means practicing what you preach (Be a role model) Encourage the heart- means giving the praise and encouragement people need to keep going.

7 Effective leadership – 3 distinct elements 1. Setting and communicating a direction  Need a thorough knowledge of the organization and its capabilities  have a thorough knowledge of current and potential market  Be a role model for others  Be clear about what you want 2. Aligning people  To make vision a reality, we need the dedication and commitment of people  Aligning people means soliciting the commitment, support or guidance  If the vision is not shared, it is ineffective-create a shared vision 7 For internal circulation of BSNL only

8 Effective leadership – 3 distinct elements 3. Implementation  Exemplify stability  Being committed to the development of others  Managing individuals’ performance effectively  Making sure that good performance is acknowledged Effective leader are skilled in the following areas:  Creating a vision  Gaining commitment to vision  Ensuring execution 8 For internal circulation of BSNL only

9 Leadership Competencies  Vision  Knowledge and Skill : Professional Competencies  Experience and learning  Team Building ability  Conflict resolution skill  Decision making ability  Ability to involve employees  Character- selflessness  Clear sense of direction 9 For internal circulation of BSNL only

10 Roles of a leader Guiding peoples: Provides advice and council and uses his power in guiding and directing in the interest of group. Team Builder: Leader acts as a captain of his team. Maintaining discipline: Makes less use of penalties and focuses more on self discipline or voluntary restraint. Beside these the leader acts as a Spokesperson, Negotiator, Coach, Team Player, Technical problem Solver, Entrepreneur, morale builder, etc.

11 Leadership Traits Charisma Enthusiasm Self confidence Assertiveness Emotional stability Sense of humor Warmth High tolerance for frustration Self awareness Initiative Empathy Courage

12 Leadership Framework You must:  BE A professional, Seek responsibility and take responsibility for your actions Searching ways to guide your people With Good Character Traits – competency, commitment, integrity, courage and imagination  KNOW Know yourself – understand your BE, KNOW and DO and seek self improvement – improve your attributes: self study, reading and practicing good behavior Your Job, Human Nature, Your Organization  DO Provide direction Implement Motivate 12 For internal circulation of BSNL only

13 BOSSLeader Depends on authorityDepends on goodwill Drives the employeeInspires the employee Says, “I” Shows who is wrong Says, “We”. Shows what is wrong Evokes fearRadiates love. Orders, “Go”Says, “Let’s go” Demands respect.Commands respect

14 SubjectLeaderManager EssenceChangeStability FocusLeading peopleManaging work HaveFollowersSubordinates HorizonLong-termShort term Appeal toHeartHead DecisionFacilitatesMakes ExchangeExcitement for work Money for work RulesBreaksMakes RiskTakesMinimises

15 Leadership Styles Autocratic leadership Exercises complete control over the subordinates Permits quick decision making Provides strong motivation and satisfaction to the leader who dictate terms. Yield positive results when great speed is required. Leads to frustration,low morale and conflict among subordinates.

16 Participative (Consultative) Leadership Decentralizes authority and allows the subordinates to share his power. Workers feel ownership of the firm. Sharing of ideas and experiences within the business greatly motivational and develops positive attitude Can delay decision making.

17 Free-rein (leissez-faire) Leadership Let it be’ – the leadership responsibilities are shared by all i.e complete delegation of authority to take decision. Very useful in businesses where creative ideas are important Highly motivational as people have control over their working life. Relies on good team work and good interpersonal relations Good leaders use all three styles, with one of them normally dominate, bad leaders tend to stick with one style.

18 Leadership - Power A person has the potential for influencing five points of power over others  Coercive Power  Reward Power  Legitimate Power  Expert Power  Referent Power Power verses Leadership Power does not require goal compatibility, leadership requires goal congruence Power focuses for gaining compliance, leadership focuses on getting solutions 18 For internal circulation of BSNL only

19 Theories of Leadership Trait theory: Leadership is the function of personal qualities of leader. The qualities include physical, intellectual, moral and social traits. also called ‘Great Man Theory’ because it is based on the set of traits which are common to great man. Behavioural theory Success in leadership depends upon suitable leadership behaviour,which imply that leaders can be trained.

20 Contingency Theory Leadership as being more flexible – different leadership styles used at different times depending on the circumstance As per this theory leader’s effectiveness depends upon the situational variables. (a) leader’s position power (b) leader-member relationship (c) Task structure.

21 Conclusions A true leader is successful when he is able to formulate goals and objectives for himself and his team. If you are certain about the goal you wish to achieve, you will also have the vision to plan contingencies for the problems you may face on your quest Successful leaders believe in augmenting their skills with that of the others. By himself, he may not have the skills or knowledge to do something. However, by working in tandem with other people, he not only gets new work done, but also ends up supplementing his own knowledge and information.

22 Teamwork is the ability to work together towards a common vision. Ability to direct individual does accomplishment toward organizational objectives. Allows common people to attain uncommon results. Team Building


24 TEAM BUILDING TEAM works everywhere. TEAM shows the customer that you care TEAM builds confidence in you. TEAM instills confidence in your customer TEAM brings up SYNERGY TEAM needs a good Leader

25 CHARACTERSTICS OF A GOOD TEAM Clear objectives Roles for all members clearly understood Appreciation of each others qualities Openness of thoughts, beliefs and actions Trust among members Co-operation in team members Effective leadership Ability to deal with conflict Good communication Purpose of unity Shared goals and objective

26 Fundamental features of a team Strong and effective leadership, The establishment of precise objectives, Taking informed decisions, The ability to act quickly so as to carry forward this decision communicating freely, developing the necessary skills and Techniques to fulfill the assigned tasks

27 Tasks to be performed by teams are categorized into two types. Projects: Requires creative input from members, working in different roles. To work in unison and generate new products. Partners: that demands constant and creative input and establishment of new work milestones. More popular with senior levels of management. The performance of a team depends upon the type of binding that exists between the group members

28 Guidelines To build up high performance Team Establishing urgency and a sense of direction Selection of members should be on the basis of skills and not personality. Teams need complementary skills to perform the job. For effective performance, a mix of three different categories is helpful. a. Technical and functional skills b. Problem solving skills c. Interpersonal skills

29 Three Vital Determinants of Teamwork Leader Subordinates The Environment

30 Causes of internal conflicts Communication gap Group & individual rivalry Lack of communication skills Violation of communication channels Vested interests of few people controlling the masses, such as union leaders Organizational climate – Unfair system of reward and punishment may be responsible for internal conflicts. Poorly defined responsibilities Aggressive nature of some of the individual Favoritism shown by the superiors & leaders

31 Team Values We’re all in this boat together – organisation, employess and customers Equal importance for all members, no subordinates or superiors distinction in work Open, honest communication is vital EVERYONE HAS OPEN ACCESS TO INFORMATION

32 Key components of an effect team Enthusiasm Humour and Fun Focus and Persistence Thinks and Plans Energy Supportive Decisive Shares information Internally and Externally 32 For internal circulation of BSNL only

33 Key components of an effect team Listening Learning from Mistakes Open and Honest Involvement Questioning Clear Roles Clear, Shared Purpose and Direction Commitment Flexible Feedback and Review Effective Team 33 For internal circulation of BSNL only

34 Qualities of a successful Team Leader Know your subordinates and treat them as human Make no favours, don’t bear grudges Be approachable, you listen and when you tell they listen You keep your words and you are honest Be fair to your subordinates and organization You work hard so your subordinates do not mind you expecting the best from them One has to improvise his style to suit his work and the type of team he has to work with Do I make a positive impression on my team members with my style of functioning to get positive comments from them?

35 What An Effective Team Leader Does? 1. Develops  Review and feedback mechanisms  Good Listening skills  A focus on achieving the task 2. Shares: Information 3. Generates: Commitment and support 4. Encourages: Humour Produces Powerful Performance 35 For internal circulation of BSNL only

36 Learning Points  Leadership particularly its major component – EFFECTIVENESS can not be taught  It can be acquired only by self efforts  Peter Drucker asserts that effectiveness can be learnt – practising – practising again  “ Try, try again”……………..Poem of Robert Bruce.  “Never, Never, Never Give up” – 5 words of Winston Churchil  In the context of BSNL, we see managing change is a big challenge, competition, customer expectations and employees expectations are increasing continually.  Leadership & Team Building at every level is becoming more and more important to progress in the path of managing change and meeting the expectations. 36 For internal circulation of BSNL only

37 Conclusion Leadership is influencing people by providing purpose, direction, and motivation while operating to accomplish the mission and improving the organisation Be a Leader and Lead our Company BSNL to greater heights

38 Questions: 1. What is leadership? 2. What is the difference between leadership and management? 3. Explain the three leadership styles (autocratic, democratic and laissez-faire) and their effects. 4. What is power? What is influence? 5. What is the best leadership style? 6. What is team building? 7. List the characteristics of Effective team. 8. What is the Purpose of Team Building? 9. Why you would like to choose to do Team Building? 10. Identify the role of team leader in team building.

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