2 Leadership:Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent.
3 LeadershipLeaders exist at all levels of the organization, their roles differ.
4 Who is a leader?Who inspires confidence and support among people to achieve organisational goalsExercises influential increment over and above mechanical compliance and directions and ordersInspires, persuades, coordinates and leadsExercise in a given situation, function of the leader,follower, and situational variablesL=F (l,f,s) L=Leadership, l=leader,f=follower, s= situation
5 Why Leadership – Important? Business Environment ?Increasing competition –challenge from competitorsNew pattern of organization- Horizontal organization, more outsourcingShift in the balance power from employer to employee- leader has a vital role to play in keeping employees aligned and motivatedNeed for commitment based organisationIn Environment of change, the leader has a clear role to play to ensure continued organisational health:5For internal circulation of BSNL only5
6 Posner ‘s five key leadership behaviors Challenge the process-means always wanting to find a better wayInspire shared vision-means having a very clear view of where you want to goEnable others to act-means not only creating the kind of intense loyalty but also making sure that people have the skills to act in pursuit of the vision.Model the way-means practicing what you preach (Be a role model)Encourage the heart-means giving the praise and encouragement people need to keep going.
7 Effective leadership – 3 distinct elements 1. Setting and communicating a directionNeed a thorough knowledge of the organization and its capabilitieshave a thorough knowledge of current and potential marketBe a role model for othersBe clear about what you want2. Aligning peopleTo make vision a reality, we need the dedication and commitment of peopleAligning people means soliciting the commitment, support or guidanceIf the vision is not shared, it is ineffective-create a shared vision7For internal circulation of BSNL only7
8 Effective leadership – 3 distinct elements 3. ImplementationExemplify stabilityBeing committed to the development of othersManaging individuals’ performance effectivelyMaking sure that good performance is acknowledgedEffective leader are skilled in the following areas:Creating a visionGaining commitment to visionEnsuring execution8For internal circulation of BSNL only8
9 Leadership Competencies VisionKnowledge and Skill : Professional CompetenciesExperience and learningTeam Building abilityConflict resolution skillDecision making abilityAbility to involve employeesCharacter- selflessnessClear sense of direction9For internal circulation of BSNL only9
10 Roles of a leaderGuiding peoples: Provides advice and council and uses his power in guiding and directing in the interest of group.Team Builder: Leader acts as a captain of his team.Maintaining discipline: Makes less use of penalties and focuses more on self discipline or voluntary restraint.Beside these the leader acts as a Spokesperson, Negotiator, Coach, Team Player, Technical problem Solver, Entrepreneur, morale builder, etc.
11 Leadership Traits Charisma Enthusiasm Self confidence Assertiveness Emotional stabilitySense of humorWarmthHigh tolerance for frustrationSelf awarenessInitiativeEmpathyCourage
12 Leadership Framework You must: BE KNOW DO A professional, Seek responsibility and take responsibility for your actionsSearching ways to guide your peopleWith Good Character Traits – competency, commitment, integrity, courage and imaginationKNOWKnow yourself – understand your BE, KNOW and DOand seek self improvement – improve your attributes: self study, reading and practicing good behaviorYour Job, Human Nature, Your OrganizationDOProvide directionImplementMotivate12For internal circulation of BSNL only12
13 BOSSLeaderDepends on authorityDepends on goodwillDrives the employeeInspires the employeeSays, “I” Shows who is wrongSays, “We”. Shows what is wrongEvokes fearRadiates love.Orders, “Go”Says, “Let’s go”Demands respect.Commands respect
14 SubjectLeaderManagerEssenceChangeStabilityFocusLeading peopleManaging workHaveFollowersSubordinatesHorizonLong-termShort termAppeal toHeartHeadDecisionFacilitatesMakesExchangeExcitement for workMoney for workRulesBreaksRiskTakesMinimises
15 Leadership Styles Autocratic leadership Exercises complete control over the subordinatesPermits quick decision makingProvides strong motivation and satisfaction to the leader who dictate terms.Yield positive results when great speed is required.Leads to frustration ,low morale and conflict among subordinates.
16 Participative (Consultative) Leadership Decentralizes authority and allows the subordinates to share his power.Workers feel ownership of the firm.Sharing of ideas and experiences within the business greatly motivational and develops positive attitudeCan delay decision making.
17 Free-rein (leissez-faire) Leadership Let it be’ – the leadership responsibilities are shared by all i.e complete delegation of authority to take decision.Very useful in businesses where creative ideas are importantHighly motivational as people have control over their working life.Relies on good team work and good interpersonal relationsGood leaders use all three styles, with one of them normally dominate, bad leaders tend to stick with one style.
18 Leadership - Power Power verses Leadership A person has the potential for influencing five points of power over othersCoercive PowerReward PowerLegitimate PowerExpert PowerReferent PowerPower verses LeadershipPower does not require goal compatibility, leadership requires goal congruencePower focuses for gaining compliance, leadership focuses on getting solutions18For internal circulation of BSNL only18
19 Theories of Leadership Trait theory: Leadership is the function of personal qualities of leader. The qualities include physical, intellectual, moral and social traits. also called ‘Great Man Theory’ because it is based on the set of traits which are common to great man.Behavioural theorySuccess in leadership depends upon suitable leadership behaviour,which imply that leaders can be trained.
20 Contingency TheoryLeadership as being more flexible – different leadership styles used at different times depending on the circumstanceAs per this theory leader’s effectiveness depends upon the situational variables.(a) leader’s position power(b) leader-member relationship(c) Task structure.
21 ConclusionsA true leader is successful when he is able to formulate goals and objectives for himself and his team.If you are certain about the goal you wish to achieve, you will also have the vision to plan contingencies for the problems you may face on your questSuccessful leaders believe in augmenting their skills with that of the others. By himself, he may not have the skills or knowledge to do something.However, by working in tandem with other people, he not only gets new work done, but also ends up supplementing his own knowledge and information.
22 Team BuildingTeamwork is the ability to work together towards a common vision.Ability to direct individual does accomplishment toward organizational objectives.Allows common people to attain uncommon results.
23 DEFINITION OF TEAMTOGETHER EVERYONE ACHIEVES MORE
24 TEAM BUILDING TEAM works everywhere. TEAM shows the customer that you careTEAM builds confidence in you.TEAM instills confidence in your customerTEAM brings up SYNERGYTEAM needs a good Leader
25 CHARACTERSTICS OF A GOOD TEAM Clear objectivesRoles for all members clearly understoodAppreciation of each others qualitiesOpenness of thoughts , beliefs and actionsTrust among membersCo-operation in team membersEffective leadershipAbility to deal with conflictGood communicationPurpose of unityShared goals and objective
26 Fundamental features of a team Strong and effective leadership,The establishment of precise objectives,Taking informed decisions,The ability to act quickly so as to carry forward this decision communicating freely, developing the necessary skills andTechniques to fulfill the assigned tasks
27 Tasks to be performed by teams are categorized into two types. Projects: Requires creative input from members, working in different roles. To work in unison and generate new products.Partners: that demands constant and creative input and establishment of new work milestones. More popular with senior levels of management.The performance of a team depends upon the type of binding that exists between the group members
28 Guidelines To build up high performance Team Establishing urgency and a sense of directionSelection of members should be on the basis of skills and not personality.Teams need complementary skills to perform the job.For effective performance, a mix of three different categories is helpful.a. Technical and functional skillsb. Problem solving skillsc. Interpersonal skills
29 Three Vital Determinants of Teamwork LeaderSubordinatesThe Environment
30 Causes of internal conflicts Communication gapGroup & individual rivalryLack of communication skillsViolation of communication channelsVested interests of few people controlling the masses, such as union leadersOrganizational climate – Unfair system of reward and punishment may be responsible for internal conflicts.Poorly defined responsibilitiesAggressive nature of some of the individualFavoritism shown by the superiors & leaders
31 Team ValuesWe’re all in this boat together – organisation, employess and customersEqual importance for all members, no subordinates or superiors distinction in workOpen, honest communication is vitalEVERYONE HAS OPEN ACCESS TO INFORMATION
32 Key components of an effect team EnthusiasmEnergyHumour and FunSupportiveFocus and PersistenceDecisiveShares information Internally and ExternallyThinks and Plans32For internal circulation of BSNL only32
33 Key components of an effect team ListeningQuestioningLearning from MistakesClear RolesEffective TeamOpen and HonestClear, Shared Purpose and DirectionInvolvementFlexibleCommitmentFeedback and Review33For internal circulation of BSNL only33
34 Qualities of a successful Team Leader Know your subordinates and treat them as humanMake no favours, don’t bear grudgesBe approachable, you listen and when you tell they listenYou keep your words and you are honestBe fair to your subordinates and organizationYou work hard so your subordinates do not mind you expecting the best from themOne has to improvise his style to suit his work and the type of team he has to work withDo I make a positive impression on my team members with my style of functioning to get positive comments from them?
35 What An Effective Team Leader Does? 1. DevelopsReview and feedback mechanismsGood Listening skillsA focus on achieving the task2. Shares: Information3. Generates: Commitment and support4. Encourages: HumourProduces Powerful Performance35For internal circulation of BSNL only35
36 Learning PointsLeadership particularly its major component – EFFECTIVENESS can not be taughtIt can be acquired only by self effortsPeter Drucker asserts that effectiveness can be learnt – practising – practising again“ Try, try again”……………..Poem of Robert Bruce.“Never, Never, Never Give up” – 5 words of Winston ChurchilIn the context of BSNL, we see managing change is a big challenge, competition, customer expectations and employees expectations are increasing continually.Leadership & Team Building at every level is becoming more and more important to progress in the path of managing change and meeting the expectations.36For internal circulation of BSNL only36
37 ConclusionLeadership is influencing people by providing purpose, direction, and motivation while operating to accomplish the mission and improving the organisationBe a Leader and Lead our Company BSNL to greater heights
38 Questions: 1. What is leadership? 2. What is the difference between leadership and management?3. Explain the three leadership styles (autocratic, democratic and laissez-faire) and their effects.4. What is power? What is influence?5. What is the best leadership style?6. What is team building?7. List the characteristics of Effective team.8. What is the Purpose of Team Building?9. Why you would like to choose to do Team Building?10. Identify the role of team leader in team building.