Presentation on theme: "Are You Ready for e-Government? Transactional Content Management"— Presentation transcript:
1 Are You Ready for e-Government? Transactional Content Management TitleMonth YearAre You Ready for e-Government? Transactional Content ManagementYaser Abusamrah.Manager, Nesma Information ServicesEmad Sarhan.Products Manager, Nesma Information Services
2 E-GovernmentTitleMonth YearDo you have DSL at home or office ?Have you ever used a local services ?Have you ever used a governmental services?Is it a good service?Simply e-Government is better service to citizens through automated Improved processes and all government agencies must be ready for that2
3 Do you have one of these problems?? TitleMonth YearTitleMonth YearDo you have one of these problems??1Paper is difficult to store, access and manage2Paper, and/or manual processes are slow, expensive and error-prone3Information silos create compliance riskKey Messages:We hear from our customers that they are faced with:Several challenges of dealing with paper because it is difficult to store and manage. Paper documents take up valuable real estate, that could be utilized for office space rather than file cabinets. A study was conducted by TAPN, estimated that organizations will make up to 19 copies of a single document – that could be a lot of storage. Also, these paper documents are difficult to manage. Managing sheer volume can be a daunting task, especially when an organization must process a wide variety of document types and formats. The management of paper takes me to the next challenge….As a result of dealing with paper, we are faced with manual processes that are slow, inefficient, expense and error-prone.Paper files can only be processed sequentially, by a single individual at a timeTypically there are shipping costs associated with process the paper filesIn dealing with paper-based processes the is the opportunity for errors because organizations do not have a complete end-to-end view of the processes.3. In a paper-based environment, where typically the information is stored in silos, it can be difficult to establish effective controls and monitor activity to ensure compliance with regulations4. Or maybe you have implemented a legacy or home grown imaging solutions are not meeting current business requirements. For example, FDA Center for Devices and Radiological Health, a division of the US Food and Drug Administration, replaced their legacy document management system for scanned regulatory submission which was nearing obsolescence and its functionality was limited. They were looking for a single solution to convert TIFF images to PDF files, store them in a single repository, and make them easily accessible through a web-based intranet client. EMC was able to meet all their requirements and allowed them to plan for the future.As a result, organizations struggle to reduce cost, improve customer service, meet compliance regulations and increase revenue.TibitsMakes 19 copies of a single document1Spends $20 in labor to file each document1Spends $120 in labor searching for each misfiled document1Loses one out of every 20 documents1Spends 25 hours recreating each lost document1Spends $8 to process every invoice – 70% of which is related to document handling2Off Site - $1.00/per document to store$5.00/per document to RETRIEVEOn Site – up to 1M cubic feet of storage!Thousands of square feet of PRIME office space4You can not deliver the content and services3
4 Transactional Content Management TitleMonth YearTitleMonth YearTo be ready for e-Government, you need both ECM and BPM as a one unified solution to implement and run 5 transactional content management components in one platformInputApplication outputContent RepositoryElectronicdocumentsFormsAnd sDocumentmanagementProcessPaperComplianceDeliveryPortalRecordsSearchSecurityDynamic PublishingStorageService-Oriented Architecture4
5 Value: ECM + BPM = ROI Increasing return on investment potential TitleMonth YearBusiness Process Lifecycle Management (as part of Business Process Management Suite, or BPMS)Continuous process improvementComposite applications/service-oriented architectureActionable visibility with business activity monitoringIncreasingreturn on investmentpotentialProcess Automation (as part of business process management)IntegrationEfficiencyVisibility through reportsNote to Presenter: View in Slide Show mode for animation.EMC realizes that its customers receive significant additional value by adding Business Process Management Suite functionality to manage the business process lifecycle, on top of its traditional content-management- platform and document-workflow capabilities. This diagram shows how customers can utilize a combination of enterprise content management (ECM) and business process management (BPM) to more fully optimize the information that is stored and managed within the Documentum Repository.The top layer, business process lifecycle management, provides additional capabilities around process analysis, monitoring, and overall process optimization enabling you to manage your entire process lifecycle. We will cover this in more detail in the next slides.The layer called process automation provides the ability to design and execute processes beyond just the routing and approval of content, and requiring additional functionality such as integration with other systems and work queue management.One way to think about the additional value gained as you move up the stack shown in this diagram is that you are going from processes that support content to applications where content supports the process.Document/Content Workflow (as part of enterprise content management, or ECM)Distributed document routingAutomated approvalsControlled accessEnterprise Content Management (ECM)Secured and managed contentRepurpose and reuse informationCapture and/or eliminate paper
6 The Heart of Transactional Content Management—Process TitleMonth YearBusiness process management (BPM) is a technology-based approach for understanding, automating, and optimizing your processes…Understand: Complete view of processes across the organizationAutomate: Execute and automate processes in a production environmentOptimize: Continuous process performance improvementTechnologiesBusiness process analysisProcess executionBusiness activity monitoringSystems-based integrationProcessLet’s move on to business process management (or BPM). BPM is more than just workflow automation, which is what it evolved from. It has evolved by encompassing the approach for understanding, managing, and optimizing your processes. Let me explain further.Understanding processes involves using process discovery, analysis, and simulation to assess the current-state process and use this information to create the future-state process. In addition, by having a process repository, organizations can understand how processes across the enterprise relate to/affect each other and how they support the organizations’ objectives.Automating processes is focused on the execution of processes within the production environment, including orchestration of human-based workflow, process automation, and systems-based integration activities within many simultaneous running instances of a process.Optimizing processes deals with real-time process monitoring to track and correct performance issues as they occur. This performance-monitoring data can also be fed into process-analysis and simulation tools for continuous process improvement.BPM can deliver a number of significant benefits, including:Efficiency and cycle-time reduction through process automation and orchestration, the coordination of people across functional boundaries, and integration with disparate IT systems and applicationsAgility through process design, revision, and implementation without codingCompliance through process standardization, re-usable best practices, and audit trails
7 Business Process Management Tools One unified Solution TitleMonth YearTitleMonth YearBusiness Process Management Tools One unified SolutionBusiness Process AnalyzerBusiness Process SimulatorBusiness Process Buildere-Forms BuilderProcess Integration ServicesProcess EngineEasy to use interfaceDocumentum Process Suite productsAnalyzeBusiness Process Analyzer – allows business-level users to easily design processesBusiness Process Simulator – allows users to run process models designed in Business Process Analyzer through simulated usage scenariosBusiness Process Navigator – web browser-based client that enables process stakeholders throughout the enterprise to view and analyze process modelsProcess Connectors – enables integration of best-in-class applications – rules engines, simulation environments, and auditing, analytics, and reporting tools.DeployBusiness Process Manager – allows technical staff to easily implement process models and deploy them for execution in Process EngineForms Builder – enables the design of electronic forms which will be used to capture information and complete activities within production processesExecuteBusiness Process Engine – carries out the execution, orchestration and management of business processesBusiness Process Services – works with Process Engine and Content Server to deliver a universal integration serviceForms UserMonitorBusiness Activity Monitor – provides users with alerts, dashboards, and reports on process execution data that is pulled directly from Process EngineBusiness Process Monitor7
8 Service Oriented Architecture (SOA) What is SOA?TitleMonth YearService Oriented Architecture (SOA)Is a computer systems architectural style for creating and using business processes, packaged as services, throughout their lifecycle.SOA also defines and provisions the IT infrastructure to allow different applications to exchange data and participate in business processes. These functions are loosely coupled with the operating systems and programming languages underlying the applications.Let’s start first with a definition of SOA – Service Oriented ArchitectureLong before industry coined the phrase, Documentum was founded on service orientation. Let’s step back and look at the concept of service oriented architecture as defined in today’s vernacular. (see slide definition and Notes on Value of SOA below).An architecture style for building business applications as a set of loosely coupled interactive components or services, orchestrated to deliver a well-defined level of service by linking together business processes.There are many different definitions of SOA –much like the version here, But they all contain similar conceptsArchitectureLoose couplingServices and service levelsBusiness processIt is also useful to define what SOA is not:A productJust about Web ServicesJust another transportThe SOA concept of loosely coupled components addresses these concerns. A simple way to think of these component is to drawn an analogy to Lego blocks, a child's toy that has snap together pieces. This provides ultimate flexibility – one day a child can build a car, add specialized pieces like wheels and a steering wheel, the next day he can remove the wheels, pop on a sail and he has a boat.SOA leverages the loosely coupled, interoperable nature of Web Services to enable today’s heterogeneous collections of applications and systems to provide flexible, resilient IT functionality that meets ever-changing business requirements. The magic in SOA comes from the loosely couple components – lets examine that concept nextIn SOA – linear programs are decomposed into loosely couple reusable services – that can be assembled dynamicallyComponent characteristicsNot dependant, changing one will not have a direct affect on any othersNot dedicated to each other, not “hard wired” together and find each other when needed through a registryLink dynamically - many on the network accessing each other when neededSOA uses as software building blocksEach component offers a small range of simple services to other components<click>As an example: Before SOAImagine Sam in Finance builds a loan program that includes a credit check on the customer – Jill in purchasing builds a purchase program that also includes a credit check on the supplier –Duplicate effort in coding, but worse – in the credit check process changes, now you have to locate all the programs that might include the process and rewrite the code.With SOANow, instead of hard-coding a solution, applications can be assembledThe credit check is one service that both applications can call – to make an enterprise wide change, you just need to change that one serviceImagine in this example that the company completely changes its approval process – due to a compliance issue or regulation requirementNow is a simple process of updating one service and the entire corporation has access to the updated processSource:8
9 The Way We Were Hard wired Redundant Brittle Complex TitleMonth YearLoan ProcessingCheck creditReview and approvalPublishRetain DocumentsHard wiredRedundantBrittleComplexDifficult to supportChallenging to changeAlmost impossible to secureInitially, companies wrote their own custom code – linear programs that were hard-wired together. Best of breed applications were then sold, providing point solutions. Soon custom and package applications fused together to make a brittle and inflexible infrastructure. It was very difficult to change one application without effecting others. Businesses lost the ability to adapt to their markets and became strangled with the complexity created by the mass of hard-coded applications and their inter-dependancies.As an example: Before SOAImagine Sam in Finance builds a loan program that includes a credit check on the customer – Jill in purchasing builds a purchase program that also includes a credit check on the supplier –Duplicate effort in coding, but worse – in the credit check process changes, now you have to locate all the programs that might include the process and rewrite the code.PurchasingVerify POCheck creditPost OrderUpdate Payables9
10 Interactive Services Loosely coupled components Check Credit TitleMonth YearCheckCreditNew ApprovalProcessReview &ApproveCustomerRequestRetainLoosely coupled componentsNot dependant, changing one will not have a direct affect on any othersNot dedicated to each other, not “hard wired” together and find each other when needed through a registryLink dynamically - many on the network accessing each other when neededSOA uses as software building blocksEach component offers a small range of simple services to other componentsSOA leverages the loosely coupled, interoperable nature of Web Services to enable today’s heterogeneous collections of applications and systems to provide flexible, resilient IT functionality that meets ever-changing business requirements. The magic in SOA comes from the loosely couple components – lets examine that concept nextThe SOA concept of loosely coupled components addresses these concerns. A simple way to think of these component is to drawn an analogy to Lego blocks, a child's toy that has snap together pieces. This provides ultimate flexibility – one day a child can build a car, add specialized pieces like wheels and a steering wheel, the next day he can remove the wheels, pop on a sail and he has a boat.With SOANow, instead of hard-coding a solution, applications can be assembledThe credit check is one service that both applications can call – to make an enterprise wide change, you just need to change that one serviceImagine in this example that the company completely changes its approval process – due to a compliance issue or regulation requirement<click>Now is a simple process of updating one service and the entire corporation has access to the updated processNote to presenter – depress enter to illustrate a service update10
11 Transactional Content Management—Input TitleMonth YearEnterprise input management transforms any type of input into usable data for the enterpriseHigh-speed centralized data as well as ad hoc distributed dataThe magic is in the intelligent recognition and classification of a mixed set of documentsHigh return on investment and cost-saving impact as well as compliance risk reduction and greatly improved processesTechnologies:CapturingDocuments ClassificationEnterprise Report managementElectronic formsInputScannersand faxesApplicationoutputPaper ande-formsThe input solutions are designed to optimize the capture of and deliver mission-critical information into an organization, thereby transforming paper and electronic forms and documents into accurate, valuable data that can be stored and quickly accessed to speed daily operations, reduce costs, improve customer relations, and meet ongoing compliance initiatives.Input is the central hub to receive all incoming documents and information, regardless of the location. The documents can be received in multiple different formats, such as paper documents, s, electronic forms, computer-generated reports, and much more.Technologies leveraged in this capability are scanning and indexing (transforming paper documents into electronic images), classification, enterprise reports management/computer output to laser disk (COLD), and electronic forms. EMC partners with third-party vendors, such as Adobe, to provide enhanced electronic forms capabilities.Note to Presenter: EMC technologies include:Captiva InputAccel—Manages the capture of information from faxes and scanners.Captiva Dispatcher—Performs high-volume data capture, classification, extraction, and delivery of all data from paper documents, Web forms, , fax, PDF, EDI, XML, and more.Archive Services for Reports—Captures, stores, and manages fixed content, including enterprise reports and system-generated reports; assigns relevant attributes; and associates this data with applications.
12 Content Capture Capture Identify Extract Validate Store TitleMonth YearContent CaptureInput ManagementCaptures digital and paper contentCaptures structured, semi-structured, and unstructured contentDelivers to ECM or ERP systemsStructuredSemi-StructuredUnstructuredInput TypesCaptureIdentifyExtractValidateStoreMetadataAuthorDateFromSubjectCustomerAt the most basic of services a content server provides users with are versioning, check in and out and access control.Documentum goes a step beyond that and actually provides a very robust set of ‘Basic Content Services’ with major and minor versioning levels and a separate ‘Current’ flag on the most currently identified version.Check in/out allows users to store files offline for editing and stops other users from editing them while they are checked out.Access control is centrally managed through groups and names in the user directory. Each content object has multiple levels of access for a highly granular access model.
13 Report Management Capture Normalize Data Extraction Store to ECM Title Month YearCaptureAll line of business system output – as print streamsMigrates previously archived reports, enabling legacy system retirement – huge competitive advantageInput agnostic – think “virtual printer”NormalizeConverts all input to PDFPDF/A-compliant archiving – ISO standard for digital preservationData ExtractionEnables classification and application assignmentStore to ECMAssign relevant ECM functions (foldering, security, workflows, lifecycle) based on pre-configured rulesContent becomes transparently available to users via existing clients
14 Transactional Content Management—Content TitleMonth YearCreating one Virtual repository for all contentUnder your ControlSharingTools used for thisDocument ManagementDigital Assets ManagementStorage ManagementCollaborationIntegrationInputDocumentManagementDAMPaper ande-forms
15 One Content Repository TitleMonth YearOne Content RepositorySales Force AutomationEmployee Hard DrivesEmployee PortalsVideoCustomer SitesRecordsOrder FulfillmentDocumentsImage LibraryE-MarketingThe Disconnected EnterpriseThe typical company has a countless number of e-business initiatives and applications throughout their global enterpriseUnfortunately, all these applications are often disconnected, don’t communicate, or share common content, or processes.Each application has its own content… content that is not leveraged across e-business initiatives… or other applicationsThis causes a disconnected enterprise… where content is reworked and rewritten constantly… wasting time, and causing inefficiencies.Ultimately, companies want to have their applications working together… but integration work is costly and time consuming.Supply Chain CollaborationManufacturingWeb PagesMusicEngineering DrawingsR&DVideo
16 One Content Repository TitleMonth YearThe Disconnected EnterpriseThe typical company has a countless number of e-business initiatives and applications throughout their global enterpriseUnfortunately, all these applications are often disconnected, don’t communicate, or share common content, or processes.Each application has its own content… content that is not leveraged across e-business initiatives… or other applicationsThis causes a disconnected enterprise… where content is reworked and rewritten constantly… wasting time, and causing inefficiencies.Ultimately, companies want to have their applications working together… but integration work is costly and time consuming.
17 Content Management Drawings Information Records stored on CD-ROM MusicAudio FilesMoviesPhotographs ImagesRecordsInformationstored on CD-ROMVideoDocuments
18 Collaborative Content Management TitleMonth YearTitleMonth YearCollaborative Content ManagementDashboardsBuilt around a project team metaphorEasy extranet accessConfigured by business usersPre-configured templates for rapid adoptionVisibility across multiple projectsDirect repository integrationChatDiscussionsNotesLinksFilesFoldersInboxPollToday we see more and more collaborative capabilities offered as extensions to applications or portals. Describing collaboration as a convergence of chat, IM and calendars would be a mistake. Those tools alone only offer limited value. The workspace is the centerpiece of collaboration. It is where people, process, content and collaborative tools come together. eRoom invented the workspace. It a proven solution in its 7th Version. It’s translated in 7 languages and used by over 1200 customers.eRooms are built around a project metaphor. That means that members (coordinators, participant or observers) are assigned to a room and have access to the tools that have been added and configured to help the project team access and organize content, communicate and share ideas and assign and manage project tasks and deliverables over the Web either synchronously or asynchronously. eRoom provides powerful project management tools such as a project planner that not only enables you to plan a timeline of deliverables and project milestones, but actually enables you to drive tasks out to team members in real-time and monitor the status of each task and milestone. eRoom also provides a unique Enterprise database that can be configured to help you manage task lists and organize content creation, then manage execution against plan through a dashboard view.eRoom is famous for its ease of use. It’s also very easy to administer. eRoom business users can create and customize Rooms without the help of IT. Within eRooms, the team members can add any of collaboration tools, or objects, to create the perfect team space for supporting how they do their work. Additionally, these tools may be nested to created sub-sections to the room and a team member can leave contextual comments and attach files for virtually every eRoom object.SecurityEvery collaboration object has it’s own access control, meaning that a user may specify who can open, edit or even see a particular eRoom object. For example, if there is a sensitive discussion thread about a new product under development, that discussion may be hidden from everyone on the team except for a select few.Finally eRoom is unique in that if offers pre-configured eRoom templates so that new rooms can be configured and launched almost immediately.IM PresenceCalendarProject plansDatabasesReal-time18
19 Transactional Content Management—Compliance TitleMonth YearProtect your ContentPut your policy and fit with other complianceConvert Electronic Documents to Legal Documents.Handle the ArchivingTools usedInformation Protection & SecurityRights ManagementElectronic Record ManagementPhysical Record ManagementRetention policyArchivingInputRecordsManagementRightsArchiving
20 Content Management and Records Management TitleMonth YearObjectBecomes ARecordAuthor ControlCorporate ControlRecords ManagementDeclareClassifyLegal RulesRegulatory ComplianceBusiness RulesAccess ControlActivityRetentionDispositionDocument CreationCollaborationPropertiesWorkflowStore/TransferExpungeDocumentumRecords ManagerTimeAuthoringSystem
21 Records Management– What is it…? TitleMonth YearRecord ManagementContainment PoliciesNaming PoliciesFile PlanManagementMention that from an end user perspective – this is all transparent. An end user will either drag/drop a document in to the file plan to ‘auto-declare’ a record or use a manual form-based declaration. But the real power of this solution is the way it is architected to allo for a flexible, lower cost, more pervasive solution.What are the key components of the new RM solution?Show them and explain that this presentation will briefly talk about each one. If appropriate this presentation precedes a demo of each piece too.Record DeclarationRetention PoliciesSecurity
22 What is Information Rights Management? TitleMonth YearSecure, scalable and unified archive for all types of contentSharePointDesktop &File SystemClassifyRetain/ IMMigrateDiscoverEnterprise ArchiveAdministerApplications & ReportsPaperWebRich Media
23 Transactional Content Management: Deliver TitleMonth YearThe Right Information to the Right Place at the Right TimeImmediate and flexible access to informationAutomatic information retention based on policies (documents, data and process artifacts)Complete secure and protected access360-degree view of customer data, documents, and business transactionsTools Used:SearchWeb Content ManagementPortalsDocument generationintegrations with Line of BusinessDeliverData anddocumentsBusinessapplicationsPortalDuring and at the end of a business process, Documentum enables users to view information/documents from multiple different interfaces depending on their job function, such as desktops, portals, or ERP/Line of Business applications. This provides access to the information on-demand and enables your users to have a complete 360-degree view of the entire customer, partner, or supplier. Another aspect of deliver is the ability to create documents based on information and business rules leveraging EMC’s partners.Note to Presenter: EMC technologies include:WebTop—Provides convenient browser-based access to content stored in the Repository.Content Services for SAP—Allows faster and more efficient task completion by managing important business documents and content within the context of SAP application objects like transactions, records, and workflows.
24 Universal Search Integrate and find all contents TitleMonth YearIntegrate and find all contentsMonitor business critical informationCo-existence solutionStandards:XMLWeb ServicesSOAPJRMFTPHTTPSMTP
25 Web Content Management TitleMonth YearWeb Content Management.com SitesRetail, eCommerce SitesIntra and Extra-net PortalsSelf-Service SitesCatalog PublishingApproveDemoteContent ManagerWeb TeamsSubmitContent OwnersWeb Content ManagementMulti-Channel PublishingWeb PublisherSimplified for non-technical usersWeb Site AdministratorPowerful capabilities to design and manage multiple global sitesSite Delivery ServicesSeamless delivery of content to multiple channelsProcess services are a set of EMC-Documentum technologies that help customers define, model, and manage business processes consistently and reliably across multiple organizations, systems, and applications. Documentum 5.3 includes new process services that Deliver powerful and easy-to-use tools for design and configuration of processes and integrations without coding Provide a robust process engine for structured, high-volume business processes Integrate unstructured collaborative activities, such as virtual team spaces through event-triggered collaboration with discussions, notes and rooms with membership security.Seamlessly integrate EMC-Documentum managed content and processes with external systems such as SAP, Oracle, enterprise application integration frameworks, and message brokers.Business processes can be transactional, with a structured set of pre-defined tasks (for example, the steps involved in processing invoice payments) to unstructured and collaborative processes (for example, negotiating a contract deal), that bring together people and information to accomplish their objective. While some organizations have departmental programs for automating business processes, most lack a comprehensive framework that drives improvements across the whole enterprise.Only EMC-Documentum delivers services that leverage a unified, highly-scalable platform and collaborative environments for design and execution of business processes enterprise-wide, making it possible for customers to realize greater operational efficiencies, achieve compliance and stay competitive.Lower costs – fewer errors, higher productivity, optimized content reuseBetter decisions through captured analysis, debate and teamworkReduced risk through standardized process templates which assures process compliance.Increased responsiveness – nimble processes, quicker assembly of content and teams, reliable complete information, accelerated information possessingProcess services-related painsDelayed time to market due to project and process inefficiencyInconsistent customer service, lack of best practices disciplinePoor headcount efficiencyExisting process and workflow tools cannot model unstructured processes easilyCannot support M&A, off-shoring and partnership strategiesPoor process scalability – cannot grow business with existing processesProcess Services[STS2] EMC-Documentum Process Services exposes centrally-managed information across projects and workspaces, and leverages the unified EMC-Documentum platform to take full advantage of content services such as audit trails, transformations, security, and records management. The new and updated products that comprise EMC-Documentum Process Services are.Documentum Business Process Manager—a graphical modeling environment that provides business users with an easy and flexible interface for designing business processes and simplifies the configuration and integration of each task by eliminating the need for custom coding (IMPROVED)Documentum Business Process Engine—process state management and configurable queue management capabilities such as automated task assignment, monitoring and reporting[MM3] , escalation and suspension, process performance, and timer/deadline triggers (NEW)Documentum Business Process Services—a feature of the Documentum platform’s service-oriented architecture (SOA) that enables integration between Documentum products and external systems including enterprise applications, EAI frameworks and message brokers, external applications and services, and individual users (IMPROVED)Documentum Process Connectors—links that enable integration of Documentum BPM products with best-of-breed third- party applications such as rules engines, simulation environments, and auditing, analytics, and reporting tools (NEW)Event-triggered collaboration – allows for the design and modeling of business processes which may include both automated, repetitive activities as well as unstructured, ad-hoc activities (IMPROVED)[STS4] [STS1]We don’t say anything about “high-volume”, one of the tenants of BPM. Can we? [STS2]Transaction volumes? Do we have anything we can put in there? [MM3]do we really need “aggregate reports" if we have monitoring and reporting... is aggregation that big a deal... in fact, in this case what does aggregation mean? [STS4]Maybe this should be on the ‘Unified Platform’ lineDiscoveryReportsImagesRich MediaWebDocuments
26 Document Output Management (DOM) TitleMonth YearTitleMonth YearDocument Sciences enables highly-effective customer communications management by providing solutions that integrate content and data from varied sources, personalize it and deliver it to customersBatch PrintCollateralDesignHigh-Volume BatchXMLContractsWebDataCorrespondenceDocument Sciences specializes in enterprise software for generating all kinds of personalized and customized documents throughout an enterprise, such as letters, forms, contracts, statements, marketing mailers and collaterals, catalogs.ArchiveReal time On-DemandECMStatementsSMSUsers:Document DesignerIT ArchitectCustomer/End UserOperations User26
27 One Platform Title MULTIPLE CLIENT ACCESS POINTS Month YearMULTIPLE CLIENT ACCESS POINTSRICH SET OF CONTENT SERVICESBasicContentServicesBusiness Process ManagementContent CaptureInformation Rights ManagementIngestionWeb PublishingSecurity &RightsManagementEnterprise Reports ArchivingDocument Image ManagementAutomaticInformationClassificationCompoundDocumentManagementLifecycleManagementUnified Desktop & Ent. SearchWeb Site ManagementBusiness Process OptimizationSAP ArchivingALL CONTENT TYPESKey Messages:The third part of our strategy is to provide access to the repository and content services from virtually any application or client type. On the one hand, EMC Documentum provides its own front- end client, which enables organizations to customize the user experience and to create a focused content management application.On the other hand, we work with a lot of customers who want to use a different application on the front, whether that’s Microsoft Office (with users connecting to the Documentum repository while working in Word or Excel), SAP (where users may need access to correspondence and reports related to a particular customer); or SharePoint (an application we support through our partnership with Microsoft by providing content services behind the SharePoint client).Our goal is to be as pervasive and accessible as possible to encourage the use of the enterprise content repository through applications users are familiar with.DocumentsSpreadsheetsPresentationsNotesHTMLSGMLWMLXMLWebImagesFlashSoundVideoRich MediaPaperFax ImagesReportsScanned ImagesFixedMessagesIM MessagesChatsMessagingDiscussionsIMNotesProjectsCollaborative27
28 Select the solution that fit with your needs, not others’ needs. Next stepTitleMonth YearUnderstand your needs.Select the solution that fit with your needs, not others’ needs.Take the future in your considerationStart Now, do not be late.Do a Good Planning and go step by stepDo not stop, it is a continuous process28