2 Portals: The Basics Portals are considered to be virtual workplaces that:Promote “secured” knowledge sharing among different categories of end usersProvide access to stored structured dataOrganize unstructured dataCopyright TIESEnd users such as customers, partners, and employees.Structured data stored in data warehouses, database systems, and transactional systems.Organize unstructured data such as electronic documents, paper documents, lessons learned, stories, and the like.They are web-based applications providing a single point of access to online information.
3 Portals: The Basics (cont’d) Web-based applications providing a single point of access to online informationAn emerging tool forSimplify access to data stored in various application systemsFacilitate collaboration among employeesAssist company in reaching customersEnd users such as customers, partners, and employees.Structured data stored in data warehouses, database systems, and transactional systems.Organize unstructured data such as electronic documents, paper documents, lessons learned, stories, and the like.They are web-based applications providing a single point of access to online information.
4 Evolution of the Portal Concept Information PortalsInitially, portals were mere search engines. They employed simple search technology to find information on the Web.The next phase transformed the portals to “navigation sites” to describe the functions available at sites, including personalinterests in groups such as news, sports, finance, education, science, and others.Because of increasing amount of information accessible internally and externally, the need for more personalized informationIs becoming more critical and urgent. To facilitate access to large accumulations of information, portals evolved to includeAdvanced search capabilities and taxonomies. These were called “Information Portals”.
5 Evolution of the Portal Concept (cont’d) From Information toKnowledge PortalFocus on how it will be used by the knowledge workersA key component in the knowledge management architectureAllow producers and users of knowledge to interact
6 Evolution of the Portal Concept (cont’d) Knowledge portals providetwo kinds of interfaces:The knowledge producer interfaceThe knowledge consumer interfaceKnowledge producer interface facilitates the knowledge worker’s job of gathering and analyzing information, collaborating with peers or colleagues, and finally generating new knowledge.Knowledge consumer interface facilitates the dissemination of knowledge across the enterprise. A key feature of knowledge portals is a sophisticated personalization facility that takes into account the consumer profile.
7 Portals and Business Transformation Portals can meet (or transform) Today’s Business ChallengesShorter time to marketStaff turnoverMore demanding customers and investorsExplosion of key business information in electronic documentsSpeed by which the quantity and kinds of content is growing
8 Benefits of Knowledge Portals ProductivityLocating DocumentsCollaborationBetter DecisionsQuality of DataSharing KnowledgeIdentifying ExpertsTrafficBandwidth UseTime in MeetingsPhone CallsResponse TimesRedundant EffortsOperating CostsTime to market
9 Key Infrastructure Components of Knowledge Portal Business intelligence (knowledge)Content management (dynamic)Data management (structured)Data warehouses and data marts (analytical)
11 Categories of Portal Tools GatheringCategorizationDistributionCollaborationPublishPersonalizationSearch/navigate
12 CollaborationKuala Lumpur, MalaysiaCollaboration tools create a KM system that supports information sharing and reuseEnable multiple users work together in a coordinated fashion over time (and space) via the portalSydney, Australia
13 Types of collaborations Asynchronous collaborationhaving no time or space constraints.Queries, responses, or access occur anytime and anyplaceSynchronous collaborationinteraction that occurs immediately (within few seconds).It can use audio, video, or data technologies
14 Collaboration Toolset Comfortable systemsA Web browserSimple search functionalitiesCollaboration services with a multipurpose databaseWeb servicesIndexing services for full-text search of documentsWell-organized central storage locations
15 Content Management – Categorization and Publishing Use metadata to define types of informationCategorize similar documents into named groupsDirectory/Indexing capability to automatically manage growing warehouses of enterprise dataProvide dynamic taxonomy maintenance
16 Intelligent Agents – Gathering and Personalization Software that executes a range of tasks autonomously (e.g., comparing, learning, searching)Discover previously unknown relationship details between organization and customersAnalyze customer’s demand priorities by learning from their purchasing experience
17 Intelligent Agents Services Customized online customer servicesProfile customers based on recordsIntegrate customer profiles into group marketing activitiesPredict customer requirementsNegotiate prices and payment schedulesExecute financial transactions on customer’s behalf
18 Critical Issues for Knowledge Portals Responsiveness to user needContent structure in large systemsContent quality requirementsIntegration with existing systemsScalabilityHardware–software compatibilitySynchronization of technology with the capabilities of users
19 Portal Vendors Vendor KM Portal Product Feature Summary Best Uses Lotus/IBMLotus Raven 1.0 (in beta)• Intelligent taxonomy• QuickPlace collaboration tool• Assigns value to data based on how often it is used• Portal replication• Facilitates content management• Self-creating and refining taxonomies• Personnel resources linked to data sources• Advanced collaboration• Easy portal repurposing• Rapid application development with associated KM packagesOpen TextMyLivelink Portal 1.0 with Livelink KM software• Integrated work flow• Quick integration of features• Quick portal deployment• Integrated KM• Document management and work flow• Custom collaboration spaces (personal, project, or enterprise)
20 VendorKM PortalFeature SummaryBest UsesPlumtreePlumtree Corporate Portal 4.0• Automatic population• , voice, and wireless notification• Integration with LDAP directories• E-room tools• Easy and extensive content and application integration• Scalability• Advanced security• Trainable taxonomies• Various data access• Customization and extensibilityWoolamaiWebMeta Engine 1.0• Quick integration• Flexible portal interface• Knowledge taxonomy adapts to data views• Data-mining functionality• Web site statistics• Usability• Tracking site statistics• Content streaming to wireless devices
21 Final Lecture will be on Managing Knowledge Workers