Presentation on theme: "A LEADERSHIP FABLE The FIVE DYSFUNCTIONS of a TEAM By PATRICK LENCIONI"— Presentation transcript:
1 A LEADERSHIP FABLE The FIVE DYSFUNCTIONS of a TEAM By PATRICK LENCIONI Presented byPATTY PETERSON, AVPCampus Relations Manager
2 The FIVE DYSFUNCTIONS of a TEAM OverviewBuilding a cohesive team is difficult, but not complicated.Genuine teamwork is rare.Organizations fail because of five natural pitfalls.The five pitfalls are interrelated.Susceptibility to one pitfall can be lethal to the team.
3 The FIVE DYSFUNCTIONS of a TEAM Absence of TRUST
4 Absence of Trust Members of trusting teams… Members of teams with an absence of trust…Members of trusting teams…Conceal weaknesses and mistakes.Hesitate to ask for help or give feedback.Hesitate to offer help.Jump to conclusions.Fail to tap into others.Manage their behavior for effect.Hold grudges.Dread and avoid time together.Admit weaknesses and mistakes.Ask for and give help and constructive feedback.Accept input and questions.Assume the best of others.Tap into others’ skills and expertise.Don’t play politics.Offer and accept apologies quickly.Enjoy meetings and working as a group.
5 Absence of Trust Overcoming Dysfunction 1 Leader’s Role Shared experiences over timeMultiple instances of follow-through and credibilityIn-depth understanding of team membersTools:Personal Histories ExerciseTeam Effectiveness ExerciseLeader’s RoleShow vulnerability firstVulnerability-tolerant environmentDisplay authentic vulnerability
6 The FIVE DYSFUNCTIONS of a TEAM Fear of CONFLICTAbsence of TRUST
7 Fear of Conflict Teams that fear conflict… Members of trusting teams… Have boring meetings.Have back-channel politics and personal attacks.Ignore controversial topics.Fail to hear all perspectives and opinions.Waste time and energy posturing.Have lively, interesting meetings.Extract and exploit ideas from all team members.Solve real problems quickly.Minimize politics.Put critical topics on the table.
8 Fear of Conflict Overcoming Dysfunction 2 Leader’s Role Acknowledgement by ALL that conflict is productiveTools“Miner of Conflict”Real-Time PermissionConflict AssessmentsLeader’s RoleRestrain yourself and allow your people to naturally resolve conflictModel appropriate conflict behavior
9 The FIVE DYSFUNCTIONS of a TEAM Lack of COMMITMENTFear of CONFLICTAbsence of TRUST
10 Lack of Commitment A team that fails to commit… A team that commits… Creates ambiguity.Misses opportunities.Breeds lack of confidence and fear of failure.Revisits the same old discussions.Encourages second guessing.Creates clarity.Aligns around common objectives.Develops the ability to learn from mistakes.Catches opportunities before competitors.Moves forward without hesitation.Changes direction without hesitation or guilt.
11 Lack of Commitment Overcoming Dysfunction 3 Leader’s Role Cascading MessagingDeadlinesContingency and Worst-Case Scenario AnalysisLow-Risk Exposure TherapyLeader’s RoleBe comfortable with the prospect of making a wrong decision.
12 The FIVE DYSFUNCTIONS of a TEAM Avoidance of ACCOUNTABILITYLack of COMMITMENTFear of CONFLICTAbsence of TRUST
13 Avoidance of Accountability A team that avoids accountability…A team that holds one another accountable…Creates resentment among the team.Encourages mediocrity.Misses deadlines.Puts undue burden on leader as disciplinarian.Ensures poor performers feel pressure to improve.Identifies problems quickly.Establishes respect.Avoids bureaucracy around performance management.
14 Avoidance of Accountability Overcoming Dysfunction 4Publication of goals and standardsThe enemy of accountability is ambiguitySimple and Regular Progress ReviewsTeam RewardsLeader’s RoleEncourage and allow the team to serve as the first and primary accountability mechanism.
15 The FIVE DYSFUNCTIONS of a TEAM Inattention to RESULTSAvoidance of ACCOUNTABILITYLack of COMMITMENTFear of CONFLICTAbsence of TRUST
16 Inattention to Results A team that is not focused on results…A team that focuses on collective results…Stagnates.Rarely defeats competitors.Loses achievement oriented employees.Encourages focus on individual careers and goals.Is easily distracted.Retains achievement oriented people.Minimalizes individualistic behavior.Enjoys success and suffers failure acutely.Good of the team supersedes individual interests.Avoids distractions.
17 Inattention to Results Overcoming Dysfunction 5Make results clearPublic Declaration of ResultsReward only behaviors and actions that contribute to public resultsResults-Based RewardsLeader’s RoleSet the toneBe objectiveReward and recognize real contributions toward group goals
18 The Positive Approach COMMIT to decisions & plans TRUST one another Focus on RESULTSHold each other ACCOUNTABLECOMMIT to decisions & plansUnfiltered CONFLICT around ideasTRUST one another
19 SummaryTeamwork comes down to practicing a small set of principles over a long period of time.Success is embracing common sense with uncommon levels of discipline and persistence.Teams succeed because they are exceedingly human. Acknowledging imperfections allows teams to overcome natural tendencies that make trust, conflict, commitment, accountability, and a focus on results so elusive.
20 Source The FIVE Dysfunctions of a Team By Patrick Lencioni, 2002 (Jossey-Bass)