1. © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. One-X Deskphone Edition Release 2.0 GA Knowledge Transfer Rob Mitchell 96xx IP Telephone Systems Engineer

2. 2 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Agenda: No new hardware New S2.0 Software –Network-related –Switch-related –UI-related Other Admin/Support Considerations

3. 3 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: Network-related Local Procedure to enable/disable 802.1X Supplicant –Under 802.1X, you see (defaults in red): SupplicantDisabled;Unicast only;Unicast/multicast Based on DOT1XSTAT Pass-thrupass-thru mode;p-t w/Logoff;Disabled Based on DOT1X USBPOWER parameter in configuration file: –0 = Turn off USB power regardless of power source –1 = Turn on USB power only if Aux powered –2 = Turn on USB power regardless of power source –3 = Turn on USB power if Aux powered or PoE Class 3

4. 4 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: Network-related, cont. Expanded HTTP parameters: –HTTPORT; 80-65535; TCP port number used for HTTP file download –TLSDIR; 0-127 ASCII characters; path prepended to all filenames in HTTPS downloads –TLSPORT; 80-65535; TCP port number used for HTTPS file download; default is 411

5. 5 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: Network-related, cont. Download and use third-party trusted certificates –New administrable values in configuration file: BRAUTH; Include registration credentials in HTTPS backup/restore transactions, 0 (no) or 1 (yes) TLSSRVRID; Flag to check if TLS server identity is to be verified against its certificate (for non-Avaya certificates); 0 (no) or 1 (yes) TRUSTCERTS; 0-255 ASCII characters, 0 or more filenames or URLs, of trusted certificates to be downloaded (not allowed in DHCP)

6. 6 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: Network-related, cont. Increased Push control –New administrable values in configuration file: PUSHPORT; 80-65535; TCP listening port used for push server PUSHCAP; 000-9999; 3 or 4 digits: –If only 3 digits, telephone assumes 1 st digit is 0. –1 st digit = Audio transmit push –2 nd digit = Audio receive push –3 rd digit = Display (web) push –4 th digit = Top Line push 0 = Push type disabled 1 = Barge-in push mode only 2 = Normal and barge-in mode allowed Examples: default (2222) allows all pushes in all modes. 0000 means all Push is disabled

7. 7 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: Switch-related Guest Login –3 administrable parameters in configuration file: GUESTLOGINSTAT; Guest Login permission code, 0 (no) or 1 (yes) GUESTDURATION; Default Guest Login duration 1-12 hours; default is 2 hours. GUESTWARNING; Guest Login warning interval; 1-5 minutes; default is 5 minutes –Normal registration can show "Guest Login" displayed in "A" menu, if invoked, user gets standard Login screen plus administrable Duration. –User has normal registration, gets warning of upcoming forced logout, and is logged out if not on a call when Duration expires. Phone then returns to original registration

8. 8 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: Switch-related, cont. QKLOGINSTAT –Same as 46xx; allow use of "#" to expedite re-logging in? 0 (no) or 1 (yes)

9. 9 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: UI-related With impact on admin/servicing Local Procedure for adjusting CONTrast –Listed under Craft menu as CONT –Allows same Contrast adjustment procedure as user option –9640 (color set) allows adjustment only of SBM24s Expanded Audio Customization parameter –AUDIOENV expanded from 0-107 to 0-299 (see Admin Guide for details)

10. 10 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: UI-related, cont. With impact on admin/servicing Customizable Screen savers –File named in SCREENSAVER in 46xxsettings file –Displayed after idle timer reaches value of SCREENSAVERON (not new) assuming valid file –Must be *jpeg format (not *jpeg2000); at most 32KB, height and width must not exceed display limits (HxW) 9610: 160x160 9620: 160x320 9630/9640/9650: 240x320 –Can use color on non-9640, or grayscale on 9640 –If smaller than limits, will move around

11. 11 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: UI-related, cont. With impact on admin/servicing Switch-based features on softkeys (SKs) –Settings file parameters are lists of feature codes (e.g. SAC = 35) specified in S2.0 Admin Guide –Feature labels displayed on SKs from left to right depending on call state –Emergency SK bumps feature button to the right –Redial can also be administered or replaced –Certain SK labels are fixed (depends on call state) –Example: without IDLEFEATURES, user sees SKs: Redial Send All Emerg. {blank}if PHNEMERGNUM non-null IDLEFEATURES = "35,26,1000", user sees: Send All Directory Emerg. Redial

12. 12 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: UI-related, cont. With impact on admin/servicing Switch-based features on softkeys (cont.) –Cannot specify call appearances or Team Buttons Configuration File Parameter Call Appearance Call State Number of Features Allowed IDLEFEATURESIdle0-6 DIALFEATURESDialing0-5 RINGBKFEATURESFar-end ringing0-5 TALKFEATURESFar-end connected0-3

13. 13 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: UI-related, cont. With impact on admin/servicing Voice Initiated Dialing (VID) –New administrable value in configuration file: VOXFILES; 0-255 ASCII characters; 0 or more voice language filenames –Used when Contacts pressed; user has 10 seconds to say what contact to dial: format= {"Call"} Name {optional modifier} modifier is "At home", "Mobile", "Cell phone", etc. –VID uses downloaded language files for translations and pronunciations –User has option to enable/disable VID or select voice language file, which is then downloaded to phone, 1 file at a time

14. 14 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Software: UI-related With no impact on admin/servicing Auto-scrolling of Phone screen Contact Search Enhanced Team Button UI Contact pairing USB Contacts with/instead of local Contacts Contacts in Hebrew, Cyrillic, sort order Emergency button available on Unnamed Registration screen; auto discard of previously dialed digits Mute icon in the Top Line Minor tweaks to a few softkeys, etc.

15. 15 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Admin/Support Considerations CM Admin: No change File server Admin –New configuration file parameters –Load voice language file(s) from Support site to file server if desired Phone Procedures –Reset phone to obtain new software/settings/etc.

16. 16 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Troubleshooting (See Chapter 5, 96xx Installation & Maintenance Guide) New issues: –Not all USB sticks work with the phone. USB1.0 sticks have highest failure rate. Recommend USB1.1 compliance –Ensure the USB stick is pressed firmly into the port. Some sticks do not mate tightly with the port. –Team Buttons may need a new CM upgrade to be fully functional (the "flutter" problem when team member is Busy and "Forwarding" is enabled) –Phone reboots if space character is in list of voice language files (VOXFILES); use commas instead! –Upgrade takes longer time than normal

17. 17 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Troubleshooting, cont. (See Chapter 5, 96xx Installation & Maintenance Guide) VIEW and Network Information screens add: –Supplicant value –Pass-thru value –Bluetooth adapter software version (if applicable) –Voice Language file currently in use MEMHEAPFREE in MIB reports bytes of VM in Heap GKTCPPORT in MIB reports 0 if phone not registered, else TCP port number for signaling connection WMLSMALL in MIB reports 9610 browser home page

18. 18 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 Troubleshooting, continued… MIB changes include new objects (endpt…): –Audio environment: AUDIOENV, AUDIOSTHD, AUDIOSTHS –Security: BRAUTH, TLSDIR, TLSPORT, TLSSRVRID, TRUSTCERTS, NVTRUSTLIST –DHCP: DHCPINUSE, DHCPLEASEEXP, DHCPSTD, DHCPT1REM, DHCPT2REM, SSONCONTENT –802.1X: DOT1XSTAT –Applications: GUESTDURATION, GUESTLOGINSTAT, GUESTWARNING, PUSHCAP, PUSHPORT, QKLOGINSTAT, SCREENSAVER, WMLSMALL, VOXFILES, NVVOXFILES –Misc: HTTPPORT, MEMHEAPFREE, GKTCPPORT

19. 19 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. 96xx S2.0 MIB Changes (cont.) MIB changes include new objects (endpt…): –Hardware-related (Group 5; Adjuncts) BTADHWVERBluetooth Adapter Hardware Version BTADSTAT1 if phone has a Bluetooth adapter attached BTADSWVERBluetooth Adapter Software Version GIGEHWVERGigE Adapter Hardware Version GIGESTAT1 if phone has a GigE adapter attached GIGESWVERGigE Adapter Software Version SBM1HWVERHardware Version of first SBM24 SBM1SWVERSoftware Version of first SBM24 SBM2HWVERHardware Version of second SBM24 SBM2SWVERSoftware Version of second SBM24 SBM3HWVERHardware Version of third SBM24 SBM3SWVERSoftware Version of third SBM24 SBMSTATNumber of SBM24s attached (0-3) USBPOWERCurrent value of USBPOWER

20. 20 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. References and Resources Administration –S2.0 96xx Series Installation and Maintenance Guide –S2.0 96xx Series Administration Guide S2.0 User Guide and Quick Reference Card for each of: 4 telephones: 9620/30/40/50 (9610 not changed) Wall mount/Stand/Safety Instructions MIB, application software (including language files), language localization tool, boot code All available on avaya.com/support