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CLEAR 2008 Annual Conference Anchorage, Alaska “ Promoting Regulatory Excellence Through Surveying” R. David Henderson Executive Director North Carolina.

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Presentation on theme: "CLEAR 2008 Annual Conference Anchorage, Alaska “ Promoting Regulatory Excellence Through Surveying” R. David Henderson Executive Director North Carolina."— Presentation transcript:

1 CLEAR 2008 Annual Conference Anchorage, Alaska “ Promoting Regulatory Excellence Through Surveying” R. David Henderson Executive Director North Carolina Medical Board

2 CLEAR 2008 Annual Conference Anchorage, Alaska Why Survey? Leadership characteristics Monopoly mentality Business model vs. government model Customer service/Customer satisfaction Feedback is critical

3 Types of Customers Interactive session to identify types of customers encountered by regulatory boards CLEAR 2008 Annual Conference Anchorage, Alaska

4 Ongoing Surveys Licensees following their annual renewal License applicants (x2) Complainants Board staff Board members Web site visitors Forum readers CLEAR 2008 Annual Conference Anchorage, Alaska

5 Sporadic Surveys Salary surveys Public opinion surveys CLEAR 2008 Annual Conference Anchorage, Alaska

6 CLEAR 2008 Annual Conference Anchorage, Alaska Speaker Contact Information R. David Henderson Executive Director North Carolina Medical Board PO Box Raleigh, NC , ext. 218


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