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Published byDarren Lassetter Modified over 3 years ago
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How to make a compliment, comment or complaint North Lincolnshire Council Adult Education Service Question: “If I want to make a compliment, comment or complaint how do I do this?”
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Answer: Around the centre and on the reception desk there are feedback forms. Please complete the form, give it to a member of staff or place it in the box provided at Reception. Boxes are checked on a weekly basis by the centre staff.
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So what happens to them? Answer: All compliments, comments and complaints are logged, investigated, actioned and reported to the council who will also monitor, identify trends and take action as appropriate.
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Complaints are investigated and action taken to rectify and improve the service/customer satisfaction.
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Your comments can be given anonymously or if you would like a reply, please make sure you detail this on the feedback form with your contact details.
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