1. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 1 1 © 2010 Cisco and/or its affiliates. All rights reserved.

2. Cisco Confidential 2 What Drives Cisco.com Cisco Priorities and www.Cisco.comwww.Cisco.com Cisco.com Traffic Overview Delivering Cisco.com Performance Availability IPv6

3. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

4. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 Technical Support Documentation Training Partner Services Product & Services Marketing Core CollaborationVideo

5. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5  85 global sites; 40 languages  45% of visitors from U.S.; 65% International  125+ Million PVs per month  12-14 million unique visitors per month  #1 source of new names and inbound leads for Cisco

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8. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 Cisco.com Components Static Content Marketing & CDO Pages Portal Small Medium Biz Site MyCisco Workspace Next Gen Web Applications 350+ applications Internet Dynamic Country Specific Pages

9. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 Cisco.com Builds Our Business It Must Perform

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11. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 Global Performance Availability New Technology & Architecture Drive from Business Stakeholders Cisco-on-Cisco “Internet” Expectations Pace of Change

12. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 Site Performance Acceleration Resiliency Design IPv6

13. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Cisco Tracks Architecture for Performance & Resiliency Page Design Policies and Workshops Content Delivery Network CDN Track – Akamai Goals Significant improvement in site load times in key global areas Develop multi-year program to extend to all geographies Explore other areas of benefit

14. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 POC examining multiple CDN providers Research & Document Site Characteristics 3 Supporting Infrastructures, 4 Major Contributing organizations and processes Caching feasibility “Entitled” site content -& authorization Integration with internal Operations Processes

15. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Akamai selection Global Coverage (POC focus) Demonstrated Performance Improvement Configurability Communications and Collaboration Experience Detailed design validation & testing Pass through of html 70% of assets cached Managed edge server list Dynamically updated DNS host blacklist (internal traffic) Successful implementation!

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17. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 Goal: Support and refine multi-year program to improve Cisco.com availability Key Deliverables: Develop failover design (Akamai + Cisco): Global Traffic Manager (GTM) health checks and failover via DNS resolution Execute series of tests examining failover behavior Examine ISP and browser dependencies Results: POC completed in 2 months Design validated Hybrid design implemented using Cisco Global Site Selector (GSS) (Solution augmentation with GTM remains a consideration) Site availability substantially improved

18. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18 SJC EdgeServer RTP

19. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19 UCS CAX0 UCS SJC Proximity / Health Active – Active DCs GSS EdgeServer Legacy UCS RCDN UCS

20. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 Goal: Build internal IPv6 stack, add general IPv6 availability to www.Cisco.com Key Deliverables: www.Cisco.com on IPv6 for IPv6 daywww.Cisco.com Testing Roadmap integration – Akamai product availability and Cisco IPv6 build out More testing www.Cisco.com permanently on IPv6 (June 2012)www.Cisco.com Results: IPv6 day successfully delivered IPv6 for June 2012 in planning

21. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 UCS CAX0 IPv4 CAX0 IPv4 UCS EdgeServer SJC Legacy UCS RCDN IPv4 RCDN IPv4 UCS IPv4 IPv6 Reverse Proxy IPv6 Network http/https

22. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 UCS CAX0 IPv4 CAX0 IPv4 UCS Proximity / Health GSS EdgeServer SJC Legacy UCS RCDN IPv4 RCDN IPv4 UCS RCDN IPv6 Network UCS

23. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23 Cisco.com a major vehicle for delivering priorities Cisco – Akamai Partnership is an ongoing investment for: Performance Availability Customer Satisfaction

24. Thank you.