1. The Internetworked E-Business Enterprise
Lecturer: Dr Mohammad Nabil Almunawar

2. Learning Objectives
Identify the major types of electronic business applications supported by the Internet, intranets, and extranets in an internetworked E-Business.
Give several examples of how companies are using Internet technologies.
Identify the hardware, software, data, and network components of an intranet architecture.
Identify several ways the use of Internet technologies can provide cost savings or revenue benefits to a company.
Identify several groupware tools for electronic communication, conferencing, and work management.

3. E-Business E-Business:
The use of Internet technologies to internetwork and empower business process, electronic commerce, and enterprise communication and collaboration within a company and and with its customers, suppliers and other business stakeholders.

4. E-Business Applications

5. Business Use of the Internet
Initially the Internet was used for communication. However, now the Internet is also used for
Collaboration among companies
Formation of virtual business
Strategic business alliance
Electronic commerce
Marketing, sales, customer relationship

6. The Role of the Internet in Business

7. Business Value of the Internet

8. Intranet
Intranet is a network inside an organisation that uses Internet technologies to provide an Internet-like environment within the enterprise.
As the Internet, intranet facilitates information sharing, communications, collaboration. Intranet supports business processes.
Intranet is protected by security measures such as password, encryption and firewalls.

9. Applications of Intranets
Communicate and
Collaborate with
, chat, conf.
Communication and Collaboration
Secure, universal
access. To view
corporate data
Author, publish and
share hypermedia
documents
Centrally administer
clients, servers,
security, and traffic
Business Operations and Management
Web Publishing
Intranet Portal Management F I R E W A L
Internet
Extranet
Customers,
Suppliers
Enterprise
Portal
Existing
Voice Mail
Systems
Existing
Database and
Enterprise appl.
HTML, MS Office
XML, Java
Existing Hardware
and Networks

10. Enterprise Information Portals
Enterprise Information Portal: A Web-based interface and integration of intranet and other technologies that give all intranet users and selected extranet users access a variety of internal and external business applications and services.
Provide :
more specific and selective information to business users
easy access to key corporate intranet website resources
Better access to company data for selected customers, suppliers or business partners.

11. Example of enterprise information portal applications & services

12. Intranet Technology Resources
Infrastructure (such as TCP/IP-base network, Web server, databases)
Authoring & development tools, search engines.
Content (data/information, knowledge)
Security (firewall, encryption technology, authentication)
Management (policies & standards, network & information, knowledge management)

13. Intranet Architecture
Management
Security
Software
Tools
Content
and Data
Infrastructure
TCP/IP
Network
Hypermedia
Databases
Servers
Browsers
Network Management
Authoring
Policies and Standards
Firewalls
Passwords
Encryption

14. Business Value of Intranets
Publication cost saving
Communication cost saving
Training and development cost saving
Reduce printing cost by promoting less paper used
Increase productivity via faster information access and easier collaboration

15. Extranets
Extranets are networks links that use Internet technologies to interconnect the intranet of a business with intranets of its customers, suppliers or business partners.
Links to external entities can be constructed using private networks or the Internet.
Extranets facilitate an online, interactive product development, marketing, and customer-focused process that can bring better-design products to market faster.

16. Extranet (cont.)

17. Enterprise Communication & Collaboration
The goal of enterprise collaboration systems is to help us to:
Communicate: sharing information each other.
Coordinate: coordinating our individual work efforts and use of resources with each other.
Collaborate: working together cooperatively on joint projects and assignments.

18. Enterprise Collaboration Systems

19. Groupware for Enterprise Collaboration
Electronic
Communications
Tools
Conferencing
Collaborative
Work
Management
Voice Mail, I Phone
Web Publishing
Faxing
Data Conferencing
Voice Conferencing
Videoconferencing
Discussion Forums
Electronic Meetings
Calendaring
Task and Project Mgt
Workflow Systems
Knowledge Mgt
Document Sharing

20. Electronic Communications Tools
Electronic Mail
Voice Mail
Faxing
Web Publishing

21. Electronic Conferencing Tools
Data Conferencing
Voice Conferencing
Videoconferencing
Discussion Forums
Chat Systems
Electronic Meeting Systems

22. Collaborative Work Management Tools
Calendaring and Scheduling
Task and Project Management
Workflow Systems
Knowledge Management

23. The Future of Intranets and Extranets
Universal access of information via the enterprise information portal.
Intranets become primary vehicle for information delivery.
All applications will be web-enabled via the Internet, intranet or extranet.
More focus on turning information into knowledge.
Increased electronic ‘bonding’ through use of extranets.

24. Summary
By using the Internet to disseminate information globally, communicate and trade interactively with customers, companies are deriving strategic business value from the Internet.
Businesses are rapidly installing intranets, extranets, and enterprise information portals throughout their organizations in order to enhance communication and collaboration, and to publish and share business information easily and at lower cost.
Intranets require business technology investments both in hardware, software, and the human resources needed to manage web-information assets.

25. Summary (cont)
Extranets link the intranet resources of a company to the intranets of its customers, suppliers, and other business partners and thereby, help develop and strengthen strategic alliances between them.
The goal of enterprise collaboration systems is to help workgroups and project teams work together more efficiently and effectively. Collaboration technologies help groups share information, coordinate work efforts and resources, and work together cooperatively.