1. www.infotech.monash.edu.au Information Technology Technical Services “it’s all about you…” Welcome to Monash 2008 IT Services offered to students

2. www.monash.edu.au 2 Information Technology Overview Faculty of Information Technology – IT Service Desk –Software Loans –Novell accounts & Authcate Accounts –Computer Labs (including after hours access) & Studios –Printing facilities –Internet Quota –Web Enrolment System (WES), Allocate + –my.monash portal

3. www.monash.edu.au 3 Information Technology FIT Service Desk How to lodge an IT request: –Walk in counter located in Building H6.31 – Caulfield Campus Opening Hours: Morning session: 9.30 to 10.30 am Afternoon session: 3.00 to 4.00 pm –Visit our Online Service Desk at: http://www.infotech.monash.edu.au/itsupport/onlineform/ http://www.infotech.monash.edu.au/itsupport/onlineform/ –Phone 990 32222 –Email fithelpdesk@infotech.monash.edu.aufithelpdesk@infotech.monash.edu.au

4. www.monash.edu.au 4 Information Technology Software Loans Software Loans* includes: – Windows XP with Service Pack 2 –Microsoft Visio 2003 –Microsoft Project 2003 –SQL Server 2005 –Visual Studio.Net 2005. *Students will need to agree to Loan Terms and Conditions (available on application) Software Loan Enquiries Hours (Monday to Friday): Please visit the IT Service Desk during the following hours: Morning session: 9.30 to 10.30 am Afternoon session: 3.00 to 4.00 pm

5. www.monash.edu.au 5 Information Technology Access to Lab Computers / Online Services Firstly you’ll need an Authcate account: https://mdsadmin.monash.edu.au/cgi-bin/register What is an Authcate account? –Windows XP/Novell/Linux (Labs) –Web access authentication –Student email –Personal portal pages –Web Enrolment System (WES) >Change of address details >Academic history >Exam Timetable –Library Services

6. www.monash.edu.au 6 Information Technology Student Laboratories and Studios The Faculty has over 40 computing laboratories across four campuses: –All PC’s dual boot to Windows XP or Linux –24 hours computer labs are in Building B - Level 3 –Studio labs are in Building K1.07, K1.08 and K1.10 –Students need to apply for 24 hours computer labs and studio at: http://www.infotech.monash.edu.au/itsupport/onlin eform/

7. www.monash.edu.au 7 Information Technology Logging into Laboratory Computers Remember your username is unique and is based on your full name. –For eg. glam3 Your Novell password is the same as your Authcate.

8. www.monash.edu.au 8 Information Technology Printing –12 cents for Black & White (A4 size) –50 cents for Colour (A4 size) –1 dollar for Colour (A3 size) Printing Tips –Check your account balance –Paper size –Select the correct printer before printing

9. www.monash.edu.au 9 Information Technology Internet Quota The Faculty of IT currently accepts 1 GB (1,000,000,000 bytes) per semester for student internet quota. It is strongly recommended that students monitor their usage on: https://mib.its.monash.edu.au/admin/https://mib.its.monash.edu.au/admin/ Students may be asked to pay for excess usage Further information can be found at: http://www.its.monash.edu.au/students/internet-use/

10. www.monash.edu.au 10 Information Technology My.Monash Portal The My.Monash portal allows you to: –Access MUSO –Access the Web Enrolment System to update your enrolment –Access library loans –View your lecture / tutorial timetable –View your booklist –Check your internet usage –Access Ask.Monash / Monash Marketplace / News and Events Can be accessed at (Authcate required): –http://my.monash.edu.au/http://my.monash.edu.au/

11. www.monash.edu.au 11 Information Technology Allocate+ and WebCT Allocate +: –Timetabling program –Used to submit your preferred lecture and tutorial times. –More information and accessible at: >http://allocate.cc.monash.edu.au/aplus/apstudenthttp://allocate.cc.monash.edu.au/aplus/apstudent Monash University Studies Online (MUSO): –Contains all your lecture notes and content provided by your lecturer –Accessible at: >http://muso.monash.edu.au/webct/entryPage.dowebcthttp://muso.monash.edu.au/webct/entryPage.dowebct

12. www.monash.edu.au 12 Information Technology How to get general assistance: Student Resources – http://www.monash.edu.au/students/http://www.monash.edu.au/students/ Ask.Monash Enquiry System – http://ask.monash.edu.auhttp://ask.monash.edu.au Student Service Centre – Caulfield (Building A)