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copyright © pattianklamdotcom 2007 Net Work and KM Leadership Patti Anklam Boston KM Forum June 26, 2007
copyright © patti anklam 20072 We live in networks, all the time “Net Work” “The Social-Network Toolkit,” Patti Anklam, Ark Group, 2005
copyright © patti anklam 20073 All networks have discernible properties Purpose Structure Style Value-producing mechanisms If it’s a network you can draw it
copyright © patti anklam 20074 Network Fundamentals Purpose ValueStyle Structure
copyright © patti anklam 20075 The network view provides access to managing a network’s context You can design a network Selecting appropriate elements of purpose and style You can examine it Looking at its structure, value flow, or relationships You can create or respond to change By understanding the network’s context and its properties
copyright © patti anklam 20076 The [KM] leader’s net work 1. Network intentionally 2. Practice network stewardship 3. Embrace technology 4. Create the capacity for net work 5. Use the network lens
copyright © patti anklam 20077 1. Network Intentionally Successful KM leadership depends on successful relationships with peers in related functions Position of KM in the organizational structure impacts the ability of the KM leader to build a strong personal network
copyright © patti anklam 20078 Qualities of a healthy personal network Balance Internal to one’s own group and outside groups With respect to hierarchical position Position Reciprocity “Research Report: How Top Talent Uses Networks and Where Rising Stars Get Trapped,” Rob Cross, Robert J. Thomas, and David A. Light, ©2006 Network Roundtable and Rob Cross, LLC
copyright © patti anklam 20079 Pay attention to networks Create connections Randomly Mindfully Between individuals and across groups Increase the flow of knowledge Technology, events Discover connections Correct impedances Overly central people or bottlenecks Increase diversity
copyright © patti anklam 200710 2. Practice network stewardship You can design a network To support client groups and organizational initiatives To manage a KM program You can examine it Looking at its structure, value flow, or relationships You can create or respond to change By understanding the network’s context and its properties The network view provides access to managing a network’s context
copyright © patti anklam 200711 Use a network organizational form to manage KM initiatives Knowledge Lab at DIA (Defense Intelligence Agency) Completely virtual “Embedded but not siloed”
copyright © patti anklam 200712 Focus KM core team on networking across the organization Knowledge Management Team Global Knowledge Circles
copyright © patti anklam 200713 Bring network thinking into organizational design MWH Global’s iNet Manage IT resources for key technology areas centrally Create expertise groups charged with cultivating and maintaining expertise
copyright © patti anklam 200714 3. Embrace technology Leverage technology to discover networks Encourage the use of technology
copyright © patti anklam 200715 Social Tools: “Network productivity trumps personal productivity*” Co-work is net work *Stowe Boyd, “Flow: A New Consciousness For A Web Of Traffic”, http://www.stoweboyd.com/message/files/flow.pdf
copyright © patti anklam 200716 4. Create capacity Reward good network behaviors Encourage outreach Bring the outside in Establish and transmit norms for networking Enhance skills in using collaborative networking technologies and social tools
copyright © patti anklam 200717 5. Use the “network lens” If it’s a network, you can draw it. Pick up your pencil Think about the relationships that exist Among individuals Across roles and entities Target leverage points Look for what’s missing
copyright © patti anklam 200718 Tools for Net Work Design Purpose, structure, style, and value Examination Assessments, surveys, interviews Organizational network analysis Value network analysis Complex sensemaking Transition Shift purpose, structure, style, value
copyright © patti anklam 200719 Different types of network may need different structures and styles Team networks Closely knit, focused on purpose Organizational networks Sufficient brokering mechanisms for cross-functional and cross-business synergy Communities of practice Innovation networks Diversity Links to external resources
copyright © patti anklam 200720 Tools for Examination: ONA Organizational network analysis (ONA) Often referred to by more generic term, SNA (social network analysis), an emerging competency among businesses and nonprofits View of personal interactions among individuals A senior VP, the VPs reporting to him, and their reports understood when they saw this map of their interaction frequency, that they were not as collaborative as they prided themselves on being.
copyright © patti anklam 200721 Tools for examination: VNA Value Network Analysis (VNA) Pioneered by Verna Allee, a rich methodology View of the web of relationships that generates economic or social value A senior VP in the professional services arm of a large telecommunications equipment provider said that it was “scary” that the customer feedback from the delivery of services went only to the operational arm of the company and not the organization charged to innovate in service development.
copyright © patti anklam 200722 Tools for examination: Complex sensemaking Sensemaking framework – “Cynefin” Developed by Dave Snowden at IBM, now an open source framework maintained by Cognitive Edge PLC View of the context of a problem or situation as revealed by anecdotes or stories Distinguishing among the nature and context of specific events, problems, or potential courses of actions makes it possible to select the appropriate method for moving forward.
copyright © patti anklam 200723 Managing in complexity You can’t manage a network, you can only manage its context Slight alterations in the structure can create significant change over time But you must first look to understand the context All examinations are also interventions
copyright © patti anklam 200724 Manage the context Pay attention to change triggers Manage the context Enhance trust Clarify roles and responsibilities Watch for imbalances in style Prepare for emergence
copyright © patti anklam 200725 Thank You! firstname.lastname@example.org http://www.byeday.net/weblog/networkblog.html
Copyright © patti anklam 2007 Themes from Net Work Patti Anklam Boston KM Forum October 18, 2007.
Copyright © hutchinson associates 2005 The Knowledge is in the Network Patti Anklam June Holley Valdis Krebs Using Network Analysis to Understand and Improve.
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