1. Three Day Training Course On ITIL V3 Foundation (Certification Preparation Course) Workshop Introduction: ITIL- the Information Technology Infrastructure Library ITIL- the Information Technology Infrastructure Library – is the most widely used IT Service Management accepted approach in the world today. It provides the framework which nowadays with the majority of organizations focused on improving their IT Service Management (ITSM). This Course introduces you to the ITSM based on ITIL Version 3. and also provides the set of specialized set of capabilities for providing values to customers/users in the form of services. This is 3 day training course for the preparation of ITIL Version 3 Foundation certification. It will introduce to you with the concepts of IT Service Management. © 2010 Ahmed Farid Associates Management Development Center Ahmed Farid Associates Your partner to excellence in corporate governance Benefits - ITIL V3 Foundation: Identify the lifecycle and fundamental processes involved in IT Service Management and how to integrate them into your business’ IT service model Understand how IT and the Business can collaborate to improve overall productivity and efficiency Learn to move the reactive relationship between IT and users to a proactive relationship Learn ITSM concepts via an exciting and interactive simulation Mock Exam: Mock Exam will be of one hour based upon the sample questions. The mock exam will help the participants to give them idea about ITIL exam and helping them passing the ITIL Foundation V3 exam. Course Format: The course uses a thought-provoking mix of instructions, exercises, discussions, and a mock- exam. Materials Provided: Course reference manual containing printed copies of presentation Mock examination paper Course certificate Ahmed Farid Associates: (Management Consultants) (Management Consultants) Ahmed Farid Associates is committed to the cause of enhancing every aspect in Human Resource & Management Systems, Ahmed Farid Associates provides consulting, corporate training, testing, executive educational and other related solutions in areas of HR, HRD, OD, Industrial Psychology, Management Systems and similar fields where our expertise has been apparent, creating a synergy between the organization and the individuals. Our strength lies in a successful synthesis of the macro (organizational) & micro (individual) perspectives. Ahmed Farid Associates offers the following Services: ISO 9001 QMS, ISO 14001 EMS, OHSAS 18001 SMS, ISO/TS 29001 Quality-Petroleum, ISO/TS 16949 Quality – Automotive Sector, ISO 20000 IT SM, ISO 27001 ISMS, ISO 28000 SCMS, SA 8000 Social Accountability, BS 25999 BCM, Risk assessments – Business Continuity Planning, Enterprise Risks, Corporate Responsibility Assessments, ISRS Assessments, IQRS Assessments, Second Party Customized Assessments, Third Party Inspections etc. Program Detail March 26 - 28, 2010, Karachi Sheraton Hotel April 16 - 18, 2010, Sun Fort Hotel, Lahore Timings: Timings: 9:30 am – 5:30 pm Rs. 33,000/- per participant 10% discount on group of 3 participants Including: (Morning & Evening Tea, Lunch, Course Material & Certificate) Registration deadline: March 22, 2010 (KHI) April 12, 2010 (LHR) Contact Details Sabeen Khan / Danish Jaffri C – 253, Block 6, PECHS, Off Shahrah-e-Faisal, Karachi Tel: (92-21) 34520390 & 34247126, 0345-6275216 Fax: (92-21) 34520391 E-mail: training@ahmedfarid.comtraining@ahmedfarid.com URL: www.ahmedfarid.comwww.ahmedfarid.com Islamabad Office Talat Ahmad H # 21, Street 36, Sector G – 6/2, Islamabad Contact: 0333-4324939 Email: talat.ahmad@ahmedfarid.comtalat.ahmad@ahmedfarid.com Workshop Contents Introduction Defining IT Service Management Reviewing the structure and scope of the Foundation Certification Exam. People, process, technology and partners ITIL Concepts Service Management as a Practice Concepts of Service Management The Service life cycle Service Strategy Define Market Develop Offering Develop Strategic Assets Service Design Service Catalog Management Service Level Management Information Security Planning Supplier Management Service Transition Transition Planning & Support Change Management Service Asset and Configuration Management Service Operation Event Management Incident Management Problem Management Access Management Continuous Service Improvement Service Reporting Service Measurement ROI of Services Service Level Management Review Program and Exam Tips Mock Exam Who Should Attend IT Professionals, IT Managers, IT Security Managers, Managers (concerned with IT Services Delivery), Executives (concerned with IT Services Delivery), Experience personnel who have knowledge of IT Computing Environments