Presentation on theme: "HERO UNIT Training Module"— Presentation transcript:
1HERO UNIT Training Module Radio/Telephone Protocol
2OverviewThis course is designed to provide the HERO Operator with guidelines for both the operation of a portable radio, utilizing the ten codes and signals, and a hand held cell phone.
3Course Outline Radio Protocol Ten Codes and Signals Guidelines for usageCommon problemsRemindersTen Codes and SignalsWhy are they used?Numeral PronunciationCellular Phone ProtocolSummary
4Radio Protocol Guidelines Turn off the truck radio (siren when possible) before keying the mikeWait a few seconds before talking after keying the mikeRemember the acronym C-Y-M-B-A-LColorYearMake (Model)BodyAny other identifiersLicense Plate (State first, then letters and numbers)
5Radio Protocol Guidelines When describing people its: Race Gender HeightWeightHairClothesAlways provide a tag number when assisting a stranded motorist – SAFETY is the #1 Rule
6Radio Protocol Guidelines Always know your location and situation before keying your mikeSpeak slowly and calmlyBe clearBe conciseBe correct
7Radio Protocol Guidelines Keep your radio “on”, and with you at all times, while on dutyThe use of profanity, while transmitting, is prohibitedNever dispatch for yourself – contact the TMC for back upDo not call the TMC or other operators with food or objects in your mouthDo not yell into the radioDo not put the mike so close to your mouth that what you say becomes muffled
8Radio Protocol Guidelines Do not use the word “request” (10-52, 10-53, 10-60, etc.) just use the ten codesRefrain from using phrases such as “Be advised that…” or “its going to be a…”Do not use “possible, probable, and partial” (Possible 10-41, lane 2 is partially blocked) either it is or it isn’t
9Radio Protocol Common Problems • Speaking too fast The average person speaks words per minuteThe average person can only copy words per minute, when using abbreviations• Not Speaking ClearlyUsing “ah” is unacceptable. Do not key the mike unless you know what you are going to say!
10Radio Protocol ♦ Reminders ♦ Keep transmissions brief. Should not be longer than 30 secondsIf the transmission is long, re-key the mikeMake sure you don’t leave your mike hanging openNEVER leave your radio unattendedAvoid “front end clipping” (failure to depress the transmit switch before beginning the broadcast)When there is heavy radio traffic, like during an emergency, listen for a second or two before keying the mike, to ensure that you don’t “step” on another transmission.
11Ten Codes Why are they used? The purpose is to be able to rapidly and accurately handle official dispatches, messages and information between mobile units and the TMC, between the TMC and other departments within the system. These abbreviated codes are used to help avoid some of the miscommunication when talking on the radio during an emergency scene and to reduce “air time”.
13Signals (Phonetic Alphabet) Why are they used?This system of communication is used to make the spelling of names and reading of license plates less confusing. Since many of the letters sound alike, in the event of a poor transmission, the dispatcher might misunderstand one of the letters the operator is saying. For example, the letters “B” and “E” might be confused. To avoid this, instead of the operator saying, “B”, the word “Bravo” would be used. A tag with the license plate reading FCS-876 would be read as follows, “Fox trot, Charlie, Sierra - 876”.
14Phonetic Alphabet A Alfa J Juliet S Sierra B Bravo K Kilo T Tango C Charlie L Lima U UniformD Delta M Mike V VictorE Echo N November W WhiskyF Foxtrot O Oscar X X-rayG Golf P Papa Y YankeeH Hotel Q Quebec Z ZuluI India R Romeo
16Cell Phone Protocol The cell phone is NOT to be used for personal calls (incoming or outgoing)The cell phone is issued to you and istherefore your responsibility.If you lose your cell phone you will besubject to replacement cost.
17Cell Phone ProtocolCell phone numbers are restricted and shall not be given outA cell phone log is required of HERO operators and must be completed for each call made and received on a daily basis.Motorists are allowed one (1) “Courtesy Call”,the HERO operator should:• Dial the number for the motorist• Insure that the call does not exceed 2 minutes• Conversation should be related to the problem at hand• If assistance isn’t secured on the first call, you may allow themotorist to make 1 additional call
18Cell Phone Protocol The cell phone is also a means of BACKUP communication. Use it when all elsefails.Maintain your cell phone, keep the batterycharged and your phone clean.
19Summary “Communication is the Key” TMC HERO Operator
20Questions or Discussions THE ENDQuestions or Discussions