Presentation on theme: "HERO UNIT Training Module Radio/Telephone Protocol."— Presentation transcript:
HERO UNIT Training Module Radio/Telephone Protocol
Overview This course is designed to provide the HERO Operator with guidelines for both the operation of a portable radio, utilizing the ten codes and signals, and a hand held cell phone.
Course Outline Radio Protocol Radio Protocol Guidelines for usage Common problems Reminders Ten Codes and Signals Ten Codes and Signals Why are they used? Numeral Pronunciation Numeral Pronunciation Cellular Phone Protocol Cellular Phone Protocol Summary Summary
Radio Protocol Radio Protocol Guidelines Guidelines Turn off the truck radio (siren when possible) before keying the mike Wait a few seconds before talking after keying the mike Remember the acronym C-Y-M-B-A-L Color Year Make (Model) Body Any other identifiers License Plate (State first, then letters and numbers)
Radio Protocol Radio Protocol Guidelines Guidelines When describing people its: Race Gender Height Weight Hair Clothes Always provide a tag number when assisting a stranded motorist – SAFETY is the #1 Rule
Radio Protocol Radio Protocol Guidelines Guidelines Always know your location and situation before keying your mike Speak slowly and calmly Be clear Be concise Be correct
Radio Protocol Radio Protocol Guidelines Guidelines Keep your radio on, and with you at all times, while on duty The use of profanity, while transmitting, is prohibited Never dispatch for yourself – contact the TMC for back up Do not call the TMC or other operators with food or objects in your mouth Do not yell into the radio Do not put the mike so close to your mouth that what you say becomes muffled
Radio Protocol Radio Protocol Guidelines Guidelines Do not use the word request (10-52, 10-53, 10-60, etc.) just use the ten codes Refrain from using phrases such as Be advised that… or its going to be a… Do not use possible, probable, and partial (Possible 10-41, lane 2 is partially blocked) either it is or it isnt
Radio Protocol Radio Protocol Common Problems Common Problems Speaking too fast Speaking too fast The average person speaks words per minute The average person can only copy words per minute, when using abbreviations Not Speaking Clearly Not Speaking Clearly Using ah is unacceptable. Do not key the mike unless you know what you are going to say!
Radio Protocol Reminders Radio Protocol Reminders Should not be longer than 30 seconds Keep transmissions brief. Should not be longer than 30 seconds If the transmission is long, re-key the mike Make sure you dont leave your mike hanging open NEVER leave your radio unattended Avoid front end clipping (failure to depress the transmit switch before beginning the broadcast) When there is heavy radio traffic, like during an emergency, listen for a second or two before keying the mike, to ensure that you dont step on another transmission.
Ten Codes Why are they used? Why are they used? The purpose is to be able to rapidly and accurately handle official dispatches, messages and information between mobile units and the TMC, between the TMC and other departments within the system. These abbreviated codes are used to help avoid some of the miscommunication when talking on the radio during an emergency scene and to reduce air time.
Signals (Phonetic Alphabet) Why are they used? Why are they used? Fox trot, Charlie, Sierra This system of communication is used to make the spelling of names and reading of license plates less confusing. Since many of the letters sound alike, in the event of a poor transmission, the dispatcher might misunderstand one of the letters the operator is saying. For example, the letters B and E might be confused. To avoid this, instead of the operator saying, B, the word Bravo would be used. A tag with the license plate reading FCS-876 would be read as follows, Fox trot, Charlie, Sierra
Phonetic Alphabet AAlfa JJuliet S Sierra BBravo KKilo T Tango CCharlie LLima U Uniform DDelta MMike V Victor EEcho NNovember W Whisky FFoxtrot OOscar X X-ray GGolf PPapa Y Yankee HHotel QQuebec Z Zulu IIndia RRomeo
Numeral Pronunciation NumberPronunciation NumberPronunciation One Wun Two Too Three Thruee Four Fower Five Fie-Yiv Six Siks Seven Sev-von Eight Ate Nine Nie-Yon Zero Zeero
Cell Phone Protocol NOT The cell phone is NOT to be used for personal calls (incoming or outgoing) The cell phone is issued to you and is therefore your responsibility. If you lose your cell phone you will be subject to replacement cost.
Cell Phone Protocol shall Cell phone numbers are restricted and shall not be given out requiredmust A cell phone log is required of HERO operators and must be completed for each call made and received on a daily basis. Motorists are allowed one (1) Courtesy Call, the HERO operator should: Dial the number for the motorist Insure that the call does not exceed 2 minutes Conversation should be related to the problem at hand If assistance isnt secured on the first call, you may allow the motorist to make 1 additional call
Cell Phone Protocol BACKUP The cell phone is also a means of BACKUP communication. Use it when all else fails. Maintain your cell phone, keep the battery charged and your phone clean.
Summary Communication is the Key TMC HERO Operator TMC HERO Operator