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Information Technology Services and Support

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Presentation on theme: "Information Technology Services and Support"— Presentation transcript:


2 Information Technology Services and Support

3 Get started with IT @ NDSU Explore support options Manage your IT accounts and services Connect your devices to the campus network Protect your device and your data from online threats

4 Information Technology Division Office of the VP for Information Technology Enterprise Computing & Infrastructure Information Technology Services Telecommunications & Emergency Support Technologies

5 Quentin Burdick Building

6 Thorson Maintenance Center Telecommunications

7 IT Help Desk General IT support –Passwords and access problems –Wired, wireless network connections –Computer assistance Equipment checkout –Digital video cameras –Digital still cameras –Laptop computers Large format printing Automated test scoring Your first STOP for support

8 IT Help Desk (701) 231-8685 Walk-up assistance –Quentin Burdick Building 150 –Barry Hall 270 –Library main floor Tip: To keep up with current issues and trends… Like NDSU Help Desk Follow @NDSUHelpDesk

9 IT Accounts N.D. University System Identifier –Campus Connection –HR Self-Service NDSU Electronic ID (e-ID) –Blackboard, Computers, TYPO3, Library Services –NDSU Email e-ID Email, Calendar and more

10 Your NDSU Email Account Official communication channel –Expect to receive… Campuswide announcements Important dates and deadlines Emergency notifications –You are responsible to receive/read Employee Email Policy 158.1

11 Your NDSU Email Account Microsoft Office 365 –Email –Calendar –Lync Instant Messaging, Online Meetings –OneDrive (1 TB storage) –SharePoint

12 Get Connected to Wireless Wireless is available campuswide Install a security certificate on your device –Connect to “NDSU Instructions” network –Go to –Follow instructions –Connect to “eduroam” network More information:


14 Connecting Common Devices to the Network Connect wirelessly!Wired connection only  Laptops (Apple, Windows)  Apple TV  Smartphones  Roku TV  Chromebook  Printers  iPads, iPods  Kindle Fire  Microsoft Surface Not compatible with the network ✖  Google Chromecast ✖  Kindle (earlier than Kindle Fire) ✖  Nook ✖  Wireless routers / access points

15 Collaboration and Storage NDSU Central File Services –5 GB storage for staff –50 GB for faculty Google Drive –Unlimited storage –Create, store and share documents and files OneDrive for Business –1 TB storage –Share files and sync for offline access

16 Computer Labs About 40 public labs –PC and Apple computers Current versions of –Microsoft Office –Adobe Illustrator, InDesign, Photoshop

17 Instrumented Classrooms Ceiling Mounted LCD Projector PC Computer (with monitor) –CD/DVD Drive (you can play DVD movies) –USB Port (on front of computer and left side of the monitor, for use with Flash Drives) Document Camera Wireless Mouse, Standard Mouse, Keyboard Speakers Laptop Connection Audio/Video Control System

18 IT Training NDSU Web content management system (TYPO3) Microsoft Office, MOS Certification Course-related technology –Blackboard Learn –Lecture capture –Classroom polling …and more!

19 Technology Learning & Media Center Assistance with projects, software –Walk-in or by appointment –Self-paced learning materials Audio and video recording studios Multimedia software and equipment

20 Department Contacts Software Contact –Software for NDSU-owned computers –Microsoft Home Use Program Telephone Administrator –Workstation telephones –Voicemail –Department cell phones IT Communication Liaison IT Technical Professional

21 IT Security: Protect yourself and others!

22 Protect Your Accounts Passwords –Make passwords long and strong –Unique account, unique password –Keep passwords safe Using public computers –Use secure sites when accessing personal info –Ensure “remember me” is unchecked –Log off when finished

23 Protect Your Devices Password-protect or lock Regularly update… –Operating system –Software, applications Install anti-virus/anti-malware –Free, recommended options for personal use Microsoft Security Essentials (for Windows) ClamXav (for Mac)

24 Beware of “Phishing” Scams Cybercriminals attempt to steal money, information –Don’t reveal personal or financial information in an email. –Verify the original sender by examining the sender’s address carefully. –Check for spelling and grammar errors. –Carefully examine hyperlinks. –Check for threatening language. –Consider whether the offer is too good to be true. NDSU and the IT Help Desk will NEVER ask for your password by email

25 Acceptable Use Policy Policy governs use of computers at NDSU –Copy in orientation packet Do not use technology to… –Harass, threaten, interfere with others –Plagiarize or steal another person’s work –Send inappropriate material

26 Questions?

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