Presentation on theme: "Stakeholder Coordination - Thailand NSW Case -"— Presentation transcript:
1 Stakeholder Coordination - Thailand NSW Case - Somnuk Keretho, PhD UNNExT Advisory Committee Director, Institute for IT Innovation Kasetsart University, BangkokAn Integrated Trade Facilitation Strategy for Greece including Single Window July 2012, Athens, Greece1
2 The Objectives of this presentation To discuss some approaches on how to secure sustained support of key policy makers.To share Thai NSW Case and lessons learned on how to put in place inter-agency collaboration and coordination mechanisms
3 How to secure sustained support of key policy makers? Creating political will (establishing it as the national commitment), e.g.Establishing it as the national commitment (by developing national strategic plan, and obtaining endorsement by the highest political institution, e.g. the Prime Minister, the Cabinet, the President, ….).Establishing it as a regional commitment, e.g. MOU signing among the Head of States to develop the National SW and the regional SW.Institutionalizing the policy, i.e. transforming the policy mandates into normal routine management, e.g.Institutionalize the National High-level Committee, and Project Management Group for steering and overseeing the SW implementation, by the Cabinet’s mandates and by laws (with the support from several working groups, governments, business sectors and academia)Securing the necessary budgets to finance the project.Establishing an effective inter-agency collaboration platform
4 How to Establish an Effective Inter-agency Collaboration and Coordination Platform? Awareness raising EventsRegular monitoring and reportingDiplomatic and interpersonal skillsof lead consultantsFormal commitments in terms of budget/investmentPerceived needs for inter-agencies partnershipA sense of being held accountable must be established among key stakeholders.Shared GoalsandVisionPolicy ManagerOGAs Middle ManagementsExperts/ consultantsA number of platforms for interactionPersonnelchemistrySource: Adapted from T. Phuaphanthong, T. Bui and S. Keretho “Establishing Interagency Collaboration in Large-Scale Systems Development: Lessons Learned from an e-government Project for Trade and Transport Facilitation. “ The 15th Americas Conference on Information Systems, San Francisco, California August 6th-9th 2009.
5 Thai NSW Case & Discussion on how to secure sustained support of key policy makers, and how to put in place effective inter-agency collaboration mechanisms.
6 National Commitment Thailand Single Window Case Referring to – ‘Thailand NSW” presentation by Mr. SINMAHAT Kiatjanon, Thai Customs Department - February 2010., Nepal.
7 Thailand Single Window Case Logistics Development Master Plan ( ) endorsed by the Thai Cabinet on Feb 2007Towards A World-class National Logistics Environment to become a Trade Hub for IndochinaVisionObjectivesReducing logistics cost (Cost Efficiency), increase business Responsiveness, Reliability and SecurityCreate Value-Added on logistics industry and related businessStrategicAgendaImprove Logistics efficiency in industryImprove efficiency in transport and logisticsBuild Logistics Service Providers BusinessEnhance Trade FacilitationBuild Human Resources in Logistics54321National Single Window (e-Logistics)To reduce the trade logistics cost from 19% (2007) to16% (2011) (comparing to GDP)Action Plan to develop data exchange platform among different government agencies and business related to import/export procedures
8 Partnership among Governments & Trade Referring to – ‘Thailand NSW” presentation by Mr. SINMAHAT Kiatjanon, Thai Customs Department - February 2010., Nepal.
9 At Least 3 Levels of Interplay are needed. Thailand Single Window CaseAt Least 3 Levels of Interplay are needed.Levels/DriversPlatformInterplayPolitical willNational Committee on CompetitivenessCabinet decreeNLC and NSW Sub committeeSource of legitimacy and budgetSource of authority for NESDB, MICT, Customs Dpt.NSW Master Plan, comprising multi- ministry projectsStrategicSub committee on NSWFlagship status under Logistics and Trade Facilitation issuesDesignating Lead Agencies (MICT, NESDB, Customs Dpt.)Regular meetings drive progressInformal meeting and dialogue create mutual trust and understandingLead consultant helped draw out over all architecture and modelOperationalMICT Task Force allocating budget to 12 Dpt.Customs’ two Sub working groups on streamlining BP + aligning data required and technical communication protocolMICT enforced Cooperation via budgeting and procurement processCustoms procedure reform implemented by Customs Dpt. forced some OGAs to come alongNESDB=National Economic and Social Development Board NLC = National Logistics CommitteeRef: Suriyon, NESDB
10 Key National Inter-agency Collaboration Thailand NSWKey National Inter-agency CollaborationNational Logistics Committee of ThailandNational Sub-committee of Data Integration for Import, Export and LogisticsSteering Committee on National Single Window DevelopmentInteragency Technical Working Group on NSWInteragency Legal Working GroupChaired by: Deputy Prime Minister (High-level Policy Direction on National Logistics Development) Secretariat by: NESDBChaired by: Deputy Permanent Secretary/Ministry of Finance (Recommendations for Laws and Regulations, Governance, Budget Approval, …..) Secretariat by: CustomsChaired by: DG of Customs Dept (Steering and monitoring the development progress,….)Chaired by: Customs IT Manager (Approving the to-be business process and document/data simplification, designing the technical standards,…)Chaired by: Deputy DG, Customs Dept (Resolving legal and regulation issues,..)
11 SummaryNational Commitment is the most critical factor for the successful implementation of a SW environment.The SW Political Will needs to be institutionalized, i.e. transforming this policy mandate into routine management mechanisms among those stakeholders involving in the implementation and operations of SW.Inter-agency collaboration and coordination mechanism among governments and trade is one of the most challenging issues.The three main issues above normally determine whether the SW project will succeed or fail, and also determine how fast or how effective the SW projects will proceed.
12 Recommendations for Greece Customs Department must have the mandate from the Cabinet to actively engage and lead this SW initiative at both the national level as well as the EU regional level.At least 4 levels of interagency collaborative platform should be established and institutionalized……….Integrated Export Facilitation Steering Committee chaired by: Deputy Prime MinisterNSW (ICISnet + Regulatory SW + Port SW) Development Steering Committee chaired by: Customs Director GeneralInteragency Technical Working Group (Business Process Simplification, Data Harmonization, Application Architecture, Standards and Interoperability, ….)Interagency Legal Working Group