1. LOGO Implementing National WOPs Lesson-learned from Indonesia’s experience INDONESIAN WATER SUPPLY ASSOCIATION (PERPAMSI) DWIKE RIANTARA

2. LOGO PERPAMSI (Indonesian water supply association)  was established in 1972  Members: 421 water utilities  Water utilities owned by local governments are automatically being members of PERPAMSI  Private water companies have to register for their memberships in PERPAMSI  has 29 local representatives cover 33 provinces  playing its role in facilitating partnership to benefit members

3. LOGO 26.44% gap Indonesian water sector MDGs achievement Pipe network coverage in urban areas (%) 201120152025 41.88 68.32 90.13

4. LOGO 48% Well-performed 52% Non-performed Performance evaluation of Indonesian Water utilities (2012) Critical issue: to improve performances in all aspects The idea: Well-performed utilities are requested to share their best practices to non-performed utilities

5. LOGO WOP initiative  Develop international and national WOPs:  International WOP in collaboration with Waterlinks, ADB, etc.  National WOP (between Indonesian water utilities) facilitated by PERPAMSI itself  International partnerships often come up with some weaknesses: different language, culture, inapplicable knowledge and technology  Develop an Indonesian way of WOP: employing local values, solidarity, self-finance to start

6. LOGO 22 WOPs in the last 3 years NO MENTORMENTEESBEST PRACTICES 1PDAM SurabayaPDAM Solo PDAM Magetan PDAM Wonosobo PDAM Kab. Semarang NRW 2PT Adhya Tirta BatamPDAM Pekanbaru PDAM Cianjur NRW 3PDAM PalembangPDAM Jambi PDAM Gunungkidul NRW 4PDAM BanjarmasinPDAM Kutai Timur NRW 5PDAM DenpasarPDAM Jayapura Water treatment 10 WOPs in 2011 - 2012

7. LOGO NO MENTORMENTEESBEST PRACTICES 1PDAM SurabayaPDAM Purworejo NRW and SOP Energy saving 2PT Adhya Tirta BatamPDAM Binjai PDAM Tanah Datar NRW and SOP 3PDAM PalembangPDAM Sijunjung PDAM Belitung Timur NRW 4PDAM BanjarmasinPDAM Kotawaringin Barat NRW 5PDAM DenpasarPDAM Bangli Financial Report Pump maintenance 6PDAM Kab BandungPDAM Kerinci PDAM Kepri NRW and Billing System development 7PDAM TirtanadiPDAM Simalungun PDAM Bengkalis NRW and SOP 8PDAM BadungPDAM Karangasem Financial Report 12 WOPs in 2013 - 2014

8. LOGO Solidarity Partnership  Water utilities do not compete each other  History of togethernes and chemistry to partner  Provoke the willingness, sincerity, and solidarity of the well-run utilities to be mentors  Different situation, different type of partnership: 1. mentor-mentee 2. mentor-mentor 3. expert group-mentees  Identification/diagnostic stage is critical

9. LOGO Best practice transfer  Pilot project, exchange visit, on the job training  Ice breaking: culinary picnic, social media (Facebook)  Mentors run-up and sharing between mentors

10. LOGO Impact and sustainability  When starting partnership, the goal and target are set based on mutual agreement: - Target of pilot project - Target of learning  The obligation to submit monthly report to PERPAMSI during the program.  Setting up KPIs of partnerships for internal evaluation and continuous improvement

11. LOGO  Both partners encouraged to continue their solidarity partnership after the program, focusing on the same or other best practices. Impact and sustainability  Past recipients encouraged to be mentors e.g. assigned to share their knowledge with neighbouring water utilities  To create centers of excellence in regions

12. LOGO Challenges  Improvement and capacity building for mentors and fasilitators  Need of supporting partners to enhance and expand the WOP program in the future  Sustaining the changes/reforms made.

13. LOGO What we can share with P-WON  Tools of facilitation process  Program guideline  Spirit of brotherhood and solidarity

14. LOGO