Presentation on theme: "Managing Work Relationships"— Presentation transcript:
1Managing Work Relationships LEADER’S GUIDE(1 minute)1. Introduce yourselfWork experienceName and contact information for your organizationProfessional Credentials2. Introduce TopicWelcome to Developing and Maintaining Healthy Interpersonal Relationships: How Are Your Relationship Bank Accounts?Explain the seminar is sponsored by Compaq U.S. Benefits and WorkLife Resources.With April 15th being income tax deadline, money/bank accounts are the theme for this class since many of us are thinking about $$$ this month.All material is included in your Participant’s Guide--all the overhead points with speaker’s notes, quotes, plus supplemental material.During class, we will discuss pages 2-9 in your Participant’s Guide (Handouts #1-7). All the rest is additional information, tips and exercises for review at your convenience. Class will be held until ____. In case you need to leave before that time, please place your completed evaluations _______.
2PURPOSE Personal support and improvement Continuous Quality ImprovementImproving the end product/result by improving the processEnhancing work relationships“Continuing Education”Information for specific situationsInformation generalized to life experiences
3OUTLINE Overview: Two Sides of the Same Coin Understanding and Appreciating DiversityRole of Respect: “Living” the VirtueCommunication Skills: More Than TalkPrivilege versus Right: Similar but DifferentBoundaries: Knowing/Respecting LimitsPersonal Responsibility: EmployeeCorporate Responsibility: Management
4OVERVIEW Human Side Business Side Individual identity Personal goals Personal needsDeveloping abilities and talentsPersonal role in a community“What’s in it for me”Business SideCorporate identityCorporate goalsCorporate needsSupporting and affirming staff growthCreating a community environment“What’s in it for us”
5DIVERSITY “The cure for boredom.” Definition: “Differing from one another”ExamplesCritical element for fostering team work and team effectivenessThe whole is bigger than the parts: it all adds upMaking the most out of conflicts and differences
6DIVERSITY (continued) AdvantagesAdds variety to lifeMore sources of learning and experienceStimulates and helps eliminate boredomHelps me look at the world around me more realisticallyChallengesForces me to be open and flexibleRequires me to be secure in myself and possibly changeAsks me to look beyond myself and what is comfortable for me
7R.E.S.P.E.C.T Regard: knowing who I’m dealing with Empathy: what if I were youSincerity: how bad/good I really amPatience: when life doesn’t go my wayEmbracement: how big/small I really amCourtesy: are my manners showingTolerance: how insecure/secure I really am
8COMMUNICATION SKILLSDefinition: “A process by which information is exchanged”… “A learned power of doing something; a developed ability”The Art of CommunicationIt’s not all talkHealing versus Hurting“Give and Take” of Communication
9Habits of Effective People Seek first to understand, then to be understood.Stephen Covey from Seven Habits of Highly Effective People(10 minutes--Overheads 10-12)This slide is used to reinforce point #1, of Ways to Make Major Deposits - Building Healthy Interpersonal Relationships.
10Listening (7 minutes-Overheads 13 and 14) 8. Exercise: Listening Have participants look at page 7 of their Participant’s Guide (Handout #5) and review important points about the value of listening, the levels of listening, empathic responses, and helpful phrases to acknowledge understanding.Exercise: Have participants get into pairs -- one talker and one listener. For about two minutes, the sender discusses the last time he or she was angry (or happy or just had strong emotions.) The listener is to paraphrase and try to identify the feelings of the sender. After about two minutes, change roles and continue this exercise for another two minutes.At the end of the exercise, discuss how it went.“How does it feel to have someone trying to really listen and understand?”
11COMMUNICATION SKILLS We have been given two ears and one mouth. We should listen twice as much as we talk!Ancient ProverbReminder for participants: Listening is a powerful gift and can be freely given.Point out words on this overhead and emphasize the importance of practicing good listening skills - the best method for making major deposits in any relationship bank account.
12Communication Skills “I” Messages Describes objectively how you feel.Focuses on your feelings.Does not assign blame.Specific behavior is described.Non-verbal elements such as tone of voice and body language are critical.Requires a non-judgmental attitude.Can include a state of change and consequence.
13How Do You Come Across? 55%--Body Body language, facial expressions, hand gestures, use of space, movements38%--VoiceTone, pitch, rate, volume07%--WordActual words spokenThis Overhead is used to illustrate point #7 - Barriers to Effective Communication.Show Overhead #8, Communication pie graph and emphasize the importance of body language and voice.Exercise: Have participants say “good afternoon” three times:1. With a frown, squeezing their eyebrows together2. With a neutral face, stone face, hardly moving upper lip3. With a big smile and “happy eyes”Body language usually affects the tone of voice.
14Ten Rules for Effective Communication Put your needs and emotions aside initially: “give peace a chance”Watch your tone of voice and body language: “how you come across”Actively listening: “be in the moment”Blend: “come in from the cold”Reflectively listening: “when the ball is in your court”Identify positive intent: “giving the benefit of the doubt”Ask clarifying questions: “when in doubt, ASK”Redirect: “keeping the volley going”Tactfully interrupt: “saving face”Summarize and confirm: “an ounce of prevention is worth a pound of cure”
15RIGHT versus PRIVILEGE Definition: “Those things to which I have a just claim”ExamplesBalancing my rights with those of othersProtecting my rights because they can be lost: how rights relate to privilegesDefinition: “A right granted as a peculiar benefit”ExamplesUsing my privileges wiselyProtecting and honoring privileges to preserve my rights
16BOUNDARIES Definition: “Something that indicates or fixes a limit” The purpose of boundaries“Good fences make good neighbors”Every fence needs a gateExamples of boundariesWhen boundaries are violatedBoundary Rule: “Does it belong to me or does it belong to someone else.”
17PERSONAL RESPONSIBILITY Example: “Wayne’s World”Taking care of myselfFulfilling personal responsibilitiesKnowing my placeBeing true to myself: “individual strength”Being true to others: “interwoven strength”Keeping perspective and remembering the big picture
18CORPORATE RESPONSIBILITY Remember the Mission“If it doesn’t contribute to the mission, it doesn’t belong”Don’t take it personalDelegated responsibilityRemember the roleThe purpose of entrusted responsibilityProtect against “vandalism”Being the coach
19If it’s to be, It’s up to me! CREATE A PERSONAL ACTION PLAN TO IMPROVE WORK RELATIONSHIPIf it’s to be, It’s up to me!(1 minute)Remember:It’s just as important to know the balance in your relationship bank accounts as it is to know your actual checking and savings account balances.Use the skills you have identified. Think about your Action Plan.Start practicing today!Commit yourself to improving the account balances of your interpersonal relationships. Take the first step - Overhead 18.Reference supplemental material (pages in Participants’ Guide) if time allows.Point out page 18 of the Participant’s Guide, Resources and Suggested Readings.(3 minutes)Highlight the EAP and WorkLife Resources programs and give contact information.Make available WorkLife Resources Directory of Services and EAP materials.“Thanks for coming.”(5 minutes)Have participants complete evaluations.