1. user experience of the next-gen catalogue andrew preater

2. ‘senate house’ by flickr user secret pilgrim (cc-by-sa) http://flic.kr/p/7gtBgp

5. bit.ly/encoreshl

6. before implementing the encore catalogue…

7. method 1. cognitive walkthrough

8. method 2. repertory grids

9. method 3. stories, anecdotes, conversation!

10. key findings

11. 1. a web-like catalogue encourages web-like behaviours

12. 2. using our catalogue is an affective experience

13. critique of usability testing

14. improving our understanding of user experience

15. ethnography, an inductive science

16. doing ethnography in the library

17. @preater www.preater.com bit.ly/encoremm