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Webmasters Roundtable Tools, Standards & Usability Darlene Fichter Greg Notess Frank Cervone University of Saskatchewan Library Montana State University.

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Presentation on theme: "Webmasters Roundtable Tools, Standards & Usability Darlene Fichter Greg Notess Frank Cervone University of Saskatchewan Library Montana State University."— Presentation transcript:

1 Webmasters Roundtable Tools, Standards & Usability Darlene Fichter Greg Notess Frank Cervone University of Saskatchewan Library Montana State University Northwestern University

2 Usability testing ► Preference testing ► Cognitive Walkthrough ► Forms and workflow

3 Cognitive walkthrough ► Performed by development team ► Collective walkthrough of site ► Assessment of whether the user has the information to confidently make the next right action

4 At each step ask 1. Will the users understand what is presented? 2. Is the next action/choice visible to them? 3. Will they know that the choice is correct? 4. If they make the choice, will they understand the response?

5 What’s required ► Detailed description of the system ► Prototype –Location of items on the screen and wording should be filled in ► Representative tasks –Complete list of steps that need to be taken to complete the task ► Indication of the user type and experience

6 Document the problems A recorder should note problems on the detailed task sheet: –By step in the task –Give a description of the problem –Note the severity

7 Where to put help on Web forms? ► Excellent studies ► One looks at the registration form for the WinWriter’s conference ► Do people use help and where is it best placed?

8 What They Tested 1.Page Level - directions in a left hand column 2.Field Level - [Help] after each field with the directions popping up in a window or side frame 3.Field Level - field name was a hyperlink 4.Embedded – domain level at the top and included by field

9 What They Learned ► The report of the study is at ► Links to reports & studies

10 Preference testing ► Preference or “cookie” testing –My Account –My Library –Library Account –Login –Library Card


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