2“I Think you must have sent this to me by mistake – I don’t do Performance Management”!!!!
3Definitions of..“Performance management is a process for establishing a shared understanding about what is to be achieved and how it is to be achieved and an approach to managing people which increases the probability of achieving job related success”Hartle 1995
4Definitions of..“..a means of getting better results from the organisation, teams, and individuals within an agreed framework of planned goals, objectives and standards”Armstrong 1994
5Plenty of others….However when it all boils down it is really about the way we engage with and manage people!Think about it – it’s not rocket scienceBut it is important!
6Best experience …For me.. The most profound effect … Intel … start upVery supportive managerConstantly coaching and reassuringAlways insisting that I could do it…Even when I knew I couldn’tDidn’t feel like performance management – just positive conversations
7Your best Experience….Take a few minutes … link up with the person beside you…2-3 minutes each …Can you recall one of the best bosses / managers you have ever had?What were the attributes of that relationship?What was Performance Management like?
8What sort of words did you hear / use? SupportiveCoachingMentoringRespectClear expectationsRelationshipClarity of GoalsSMART ObjectivesHow can I help?What are the barriers preventing you from…
9Human Interaction“The impact is determined by the quality of the Human Interaction, NOT the documentation” General Electric
10The power of expectations.. “Treat a man as he is and he will remain as he is. Treat a man as he can and should be and he will become as he can and should be.”Stephen R. Covey, The 7 Habits of Highly EffectivePeople: Powerful Lessons in Personal Change
11Pygmalion EffectIntroduction to a phenomenon on performance which is basic, but intriguing
12Who was Pygmalion?Pygmalion - (Greek mythology) a king who created a statue of a woman and fell in love with it; Aphrodite brought the sculpture to life as Galatea
13Managing the Power of Expectation "The way managers treat their subordinatesis subtly influenced by what they expect ofthem,"The Pygmalion effect -J. Sterling Livingston in theSeptember/October, 1988 Harvard Business Review.
14Pygmalion Play You Tube.. https://www.youtube.com/watch?v=EjbL7zW-Wig “The Pygmalion Effect and the Power ofPower of Positive Expectations”
15Managing the Power of Expectation Our expectations come true.We communicate expectations to othersWe form expectationsOur expectations are picked up by the recipientThe four factors:-ClimateInputOutputFeedback
16FactorsClimate – how we set the climate for Performance and other discussions – warm, inviting, supportive or cold, tense, aggressiveInput – how much time we afford the employee, present in the moment or rushing to answer phones, being disrupted etc.
17FactorsOutput – how much time we give to the employee to provide their perspective and to actively listen to what is being saidFeedback – how we give feedback, coaching, supportive or critical, aggressive and harsh
18Principles…Every supervisor has expectations of the people who report to him / herSupervisors communicate these expectations consciously or unconsciously.People pick up on, or consciously or unconsciously read these expectations from their supervisor.People perform in ways that are consistent with the expectations they have picked up on from the supervisor.
19Why not think about…Provide opportunities for the employee to experience increasingly challenging assignments.Enable the employee to participate in potentially successful projects that bring continuous improvement to the workplace.Provide one-to-one coaching with the employee. This coaching should emphasize improving what the employee does well rather than focusing on the employee's weaknesses.Provide developmental opportunities that reflect what the employee is interested in learning.
20Why not think about…Assign a successful senior employee to play a developmental mentoring role with the employee.Hold frequent, positive verbal interactions with the employee and communicate consistently your firm belief in the employee's ability to perform the job. Keep feedback positive and developmental where possible.Make sure the employee is receiving consistent messages from other supervisory personnel. How you speak to others about employees powerfully moulds their opinions.Project your sincere commitment to the employee's success and ongoing development.
21Changing Culture Some of the recent changes we have made … Focus on building relationshipsThrough 1:1 meetingsHeld at least once per monthFocused on Job, individual, personal development
22Gallup Poll Q 12 I know what is expected of me at work I have the materials and equipment I need to do my work rightAt work I have the opportunity to do what I do best every dayIn the last 7 days I have received recognition or praise for doing good workMy supervisor or someone at work seems to care about me as a personThere is someone at work who cares about my development
23Gallup Poll Q 127. At work my opinion seems to count 8. The mission or purpose of my company makes me feel my job is important 9. My associates or fellow employees are committed to doing quality work 10. I have a best friend at work 11. In the last 6 months someone at work has talked to me about my progress 12. This last year, I have had opportunities at work to learn and grow
24The true questionHow many of our employees can answer these questions positively?How many of us can answer them positively for ourselves?
25The Question is..What can I do to make work and performance a positive experience?