2Sur-Gard System III Receiver Course Content Introduction This course will focus on the following benefits of the System IIIEliminate PSTN phone linesVirtual receiver with ISDN circuitAuto-Switching redundancyAHS service, reduce On-Line timeSupervised IP monitoringSave Money – Make Money
3Traditional Central Station This is a preview of what a Traditional Central station looks likeA typical central station could have various types of receivers to accommodate the multiple communication formats being sent to the station. A duplication of receivers is required because of the UL/ULC approval needs.
4Virtual Central Station A central station preview with a Virtual Receiver connectionA Multi-Format and Virtual Receiver provides for any communication format to be received on any available line card and does not require the purchase of two complete receivers for UL/ULC approval. The System III has UL/ULC approval for automatic redundancy built into it’s dual cabinet, configuration.
5Traditional Receivers UL/ULC Redundancy This shows a typical duplication of conventional receivers for UL/ULC. How do they switch from one receiver bank to the other ?This is usually done by the use of an A/B switch that is operated manually. This is a time and resource consuming processDo you have a plan of action?
6Virtual Receiver UL/ULC Redundancy System IIIDual CPM3Dual PSU3Dual PSC3Dual DC/DCVirtual Line CardsThe System III Receiver has built in UL/ULC redundancy.Failure of one component results in auto switching to back-up component.
7Sur-Gard System III Virtual Receiver What is a Virtual Receiver ?Any incoming call can be answered by any line cardNo Hunt GroupsVirtual function is in the System III Receiver
8How to Communicate to a System III Receiver Telephone Numbers are pointed to a PRI – Primary ISDN Service.Any Telephone number can be pointed to any available channel.The objective of a System III is to take full advantage of a North America PRI-ISDN or International ISDN30 circuit. The PRI or ISDN30 is a multi-channel digital circuit providing for existing primary telephone numbers to be pointed as needed to any available voice channel when a call is initiated from an alarm panel. The PRI or ISDN30 circuit must be terminated on a compatible PBX switch or channel bank.Voice Channel for event info“D” Channel with ANI – DID/DNIS info
9How to Communicate to a System III Receiver The PRI needs to be terminated and converted back to AnalogMost common product used in N.A. is the Adtran Atlas 550 or Lucent (Avaya) PBXThe System III is up to a 24 line receiverThe PRI is 23 Voice channelsIn North America the PRI-ISDN circuit is a maximum 24 channels with the 24th channel being the “D” channel. The “D” channel provides the two important features which allows for the System III to become a virtual receiver and use the patented AHS service.Voice Channel for event info“D” Channel with ANI – DID/DNIS info
10How to Communicate to a System III Receiver (International Market) International Market with ISDN-30Orion Telecom Networks ISDN-30 channel bankThe System III is up to a 24 line receiverThe ISDN-30 has 29 voice channelsThe International ISDN30 circuit comprises of 30 channels with the “D” channel being channel 30. As with the North American PRI the “D” channel provides important information for the System III.ISDN30 must be terminated on compatible PBX switch or special channel bank from Orion with DSC System III software.Voice Channel for event info“D” Channel with ANI – DID/DNIS info
11System III Receiver Analog Connections Any incoming call can be answered by any line card.All line cards know the telephone number the panel is calling to.All line cards work as one giant “line pool”“D” channel on the PRIWhere the panel is calling to DNIS/DIDWhere the panel is calling from ANIThe feature set of the PRI or ISDN30 “D” channel provides for an identifier of where the alarm panel is calling too (DID/DNIS) and where calling from (ANI). The PBX or channel bank must be capable of passing the DID/DNIS and ANI information out of the analog port as DTMF tones to the System III. For example *1234*
12How Many Communication Formats Are There? If any call can go to any line cards then all line cards must have the ability to receive any format !Over 100 formatsSIA 1, 2, 3, 8, 20, Contact ID, Pulse,Modem II, IIe, IIIA Squared, ITI, Silent Knight FSK1, FSK2, Sescoa Super Speed, DMP, Westec and many more!System III can receive the formats, it is not interactive, ITI, DMP.The System III is able to receive any event from any control panel using any available communication format. To be able to achieve this it is necessary the System III can manage all known formats on all available line cards.
13The Virtual Receiver Concept The “D” channel on the PRI-ISDN provides two features…DNIS/DID. This is the identifier of the telephone number the panel will call to..ANI. This looks the same as Caller ID and is where the panel is calling from..ANI. Where the panel is calling fromDNIS. Where the panel is calling too* The ANI information shows where the control panel is located and calling from.* The DID/DNIS information shows what telephone number the control panel is calling to, if all line cards know this information then the call can be answered on any line card. Note each DID/DNIS number is associated with a receiver phone number.ANI:DNIS: 7618
14Skill Check Please answer using True (T) or False (F) A PRI can only have 23 telephone numbers pointing to it (T / F)Does using PRI/T1 eliminate the need for PSTN Lines (T / F)All the existing telephone numbers including roll-over numbers need to be pointed to the PRI - ISDN30 (T / F)The DNIS number is the originating number (T / F)
15Sur-Gard System III Receiver What is Auto-Switching UL/ULC Redundancy ?DSC is the only security industry manufacturer with an Auto-Switching redundant receiver.Traditional Receivers will require “Buy One Receiver – Buy Two”Duplication of Receivers !Switching accounts from receiver 1 to receiver 2
16Sur-Gard System III Receiver Benefits of Integrated RedundancyAutomatic Switching from Primary to “hot” Secondary HardwareDual CPM3 ReceiversDual PSU3 Power SuppliesVirtual Line CardsAutomatic Back-up output to Automation SoftwareThe unique design of the System III receiver provides for UL/ULC automatic switching redundancy. No other receiver in the world provides this feature or function, the benefit is if one component was to fail the built-in backup component will automatically take over with no loss of account data or receiving capability. As well any and all components can be swapped out with out powering down the receiver thus no loss of alarm signals.
17Sur-Gard System III Receiver Benefits of Integrated Redundancy Save TimeSave ResourcesSave MoneyNo need to duplicate Line CardsThe System III is a 24 line receiver with a true fully redundant, auto-switching system, also allowing for hot replacement of any component if it was to fail. Virtual features eliminate the need for line card duplication.
18Skill Check Please answer using True (T) or False (F) I only need one System III base unit for UL/ULC redundancy (T / F)Do I need the System III EXP unit for redundancy (T / F)Do I turn off the System III to change a bad component (T / F)Is the System III hot swappable? (T / F)
19Sur-Gard System III Receiver So a Virtual Receiver is..Any incoming call can be answered by any line cardWhat is AHS ?
20Sur-Gard System III Receiver What is AHS ?Automatic Handshake SelectionPatented service created by Sur-GardAHS is the patented feature of taking the ANI information off of the “D” channel, this is where the control panel is calling from. If the ANI information is always present the System III has the built-in intelligence to remember the ANI number and automatically learn the handshake the control panel needs to sent it’s data.
21The “D” channel on the PRI-ISDN provides ANI… The Virtual ReceiverThe “D” channel on the PRI-ISDN provides ANI…This looks the same as Caller ID and is where the panel is calling from..ANI will look the same as public service Caller ID but is private service Caller ID on the “D” channel.ANI:DNIS: 7618
22First Time the Panel Calls to the System III The AHS ReceiverFirst Time the Panel Calls to the System IIIANI. Where the panel is calling fromHandshake order2300Hz1400 HzDual-ToneSIAITIModem IIIA2The standard practice of a conventional receiver is to present a series of handshakes to the control panel, eventually providing the handshake the panel requires to send it’s data.ANI:
23The AHS Receiver Which Handshake does the Control Panel need? HS #1 = 1 second 2300 HzWait = 4 secondHS #2 = 1 second 1400 HzHS #3 = 1 second HzHS #4 = 1 second SIA – “YES”9 seconds of on-line time before the panel received the handshake it required.How about Radionics, ITI or Handshake #5-#6Conventional receivers will present handshakes to the panel until the correct one is sent. This will take time and on a 800 service can be considerable amounts of money. The System III using the ANI information and AHS feature can learn the handshake the panel needs, by doing this the correct handshake is always presented to the control panel and by doing so will eliminate on-line time thus reducing the customers long distance phone bill.
24The AHS Receiver How do You Save Money $ ? Eliminate individual phone lines with one PRICancel all existing roll-over lines and numbersOnly keep the telephone numbers in the panelsWith the patented AHS service there is an average on-line saving of 4 seconds20,000 accounts with 12 signals per month = 240,000 signals4 second saving per signal = 240,000 x 4 = 960,000 seconds960,000 seconds = 16,000 minutes or 266 hours per month266 hours per month saving off the phone bill !!Any time saving off the 800 service can save the client money off their telephone bill, on the System III any second counts to save money. Here is an example of saving time and money.
25What Is Disaster Recovery? Station AIn the case of a disaster the phone numbers can be pointed to another PRI going to another location.The DNIS/DID identifies where it was calling to..Station B= 8934= 5176= 5009= 5411= DNIS or DID numbersDisaster recovery capability becomes an easier process when a virtual receiver is used with DID/DNIS feature off a PRI or ISDN30 circuit. The DID/DNIS information identifies where the panel is calling to. The Call-to telephone number is pointed to the PRI or ISDN30 circuit, however the same telephone number can be pointed to another PRI or ISDN30 circuit if needed. This PRI or ISDN30 circuit can be terminated at a different receiving location.
26Skill Check Please answer using True (T) or False (F) Does the System III receive Caller ID?(T / F)The AHS feature is used for programming the receiver (T / F)
27Dynamics of a System lll 24 lines = 60,000 – 70,000 accountA Virtual receiver provides for approximately 3 times the account volume of a conventional receiver, this is achieved by the use of the DID/DNIS and ANI with AHS service. If any incoming call can be answered by any available line card all line cards are used in a “line pool” This provides maximum use of all line cards, ad to this less on-line time with ANI-AHS feature.
28Sur-Gard System III Receiver What is Internet Monitoring?Increased RevenueIncreased Quality of ServiceDon’t look at Internet Monitoring only as a means of communication or an answer to VOIP service. Look at Internet Monitoring as a way of Increasing revenue and service.
29Sur-Gard System III Receiver Benefits of Internet Monitoring? No Long Distance CostNo Distance LimitationUL AA Burg & Fire MonitoringULC level MonitoringSupervised MonitoringEncrypted MonitoringHigh Speed MonitoringIP Monitoring is providing an expanded service with $$$ value to clients who have broadbandAll the things that a traditional PSTN phone line cannot be!
30Internet Monitoring Statistics 32-million North American households have broadband access92% of all businesses have network connectionsPSTN service will soon disappearFreedom to use Intranet/ Internet worldPrepare for VoIP impact
31Sur-Gard System III with IP Connection TL250 IP CommunicatorPower 864Maxsys PC4020The TL250 is fully compatible with the Power 864 and the Maxsys 4020 for reporting as well as using DSC upload download software. The TL250 features 128 bit AES encryption with supervision resulting in ULAA high line security approval as well as its ULC Level 5 approval. The TL250 can be configured with a DHCP or static IP address and communicates with the System III over a LAN/WAN or Intranet/Internet connection. The DRL3-IP line card in the System III requires a static IP address and supports up to 1024 TL250’s. NOTE: of the 1024 TL250’s supported by each DRL3IP card only 512 can be supervised.System III with DRL3-IP line cards
32Sur-Gard System III with IP Connection TL300 Universal IP CommunicatorContact ID outputThe TL300 is a universal IP communicator that is compatible with any alarm panel that can be configured to use the Contact Id format by connected the unit to the tip & ring of the panel. The TL300 features 128 bit AES encryption with supervision resulting in ULAA high line security approval as well as its ULC Level 5 approval. The TL300 can be configured with a DHCP or static IP address and communicates with the System III over a LAN/WAN or Intranet/Internet connection. The DRL3-IP line card in the System III requires a static IP address and supports up to 1024 TL250’s. NOTE: of the 1024 TL300s supported by each DRL3IP card only 512 can be supervised.System III with DRL3-IP line cardsAny Control Panel which communicates using Contact ID
33Sur-Gard System III with IP Connection TL250D IP Communicator (Canadian Market Only)Sur-Gard DVACS ComponentsDV1660 LCDDV1660 LEDDV4420DVCOMDV4TDVT1TL250DThe TL250D is used in place of the existing F1/F2 subset. Simply connect the TL250D to an existing Sur-Gard panel or DSC DVACS communicator. The TL250D will then take the DVACS output for the Sur-Gard panel or DSC communicator and communicate the event over a LAN/WAN or Intranet/Internet. The TL250D has ULC level 5 approval.System III with DRL3-IP line cardsDSC DVACS Components5400 DV4400 DVDVT1ULC Level 3
34Sur-Gard System III Receiver ConclusionEliminate PSTN phone linesVirtual receiver with ISDN circuitAHS service, reduce On-Line timeAuto-Switching redundancySupervised IP monitoringSave Money – Make Money
35Skill Check Please answer using True (T) or False (F) The DRL3-IP line card must go into the last line card slot ? (T / F)The TL250 must have supervised communication (T / F)The dealer can use the same encryption key for all their TL250/TL300 module (T / F)
36Sur-Gard System III Receiver Ordering InformationSG-SIII BASE…System III Basic Pack comprising of;MLRF3CPM3DC/DC3PSU3PSC3SG-SIII EXP…System III Expansion Pack comprising of;SG-SIII REDUN (Requires SIII EXP)…System III Redundancy Pack comprising of;2x DC/DC3SIII-INTSG-DRL3…Virtual Line CardSG-DRL3-IP…Network Line CardSG-BP3X…Centronics to RJ11 ….. Required for connection from channel bank.Minimum requirement:A System III base unit with one BP3X and line cards.For UL/ULC Auto switching redundancy the System III expansion and redundancy pack must be added with additional BP3X.
37To Recap Please answer using True (T) or False (F) Or Circle the correct answer from several choicesHow many outputs does the System III have to automation software? (2 / 4 / 6 / 8)Is the System III UL/ULC approved? (T / F)The System III output to the automation software is RS232 ? (T / F)Will I need to select specific handshakes to specific line cards ? (T / F)Can I connect the TL250 to the 5010 panel ? (T / F)Can the TL250/TL300 have a dynamic IP address ? (T / F)Can the TL250/TL300 have a static IP address ? (T / F)I can have 512 x TL250/TL300 per IP line card ? (T / F)How many inputs are on the TL250 ? (2 / 4 / 6 / 8 / 10 / 12)